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MetLife Auto Provides Free Identity Relief to Homeowners impacted by Katrina

MetLife Auto   19 Sep 2005 02:38 GMTPage rating:


To help property owners devastated by Hurricane Katrina get back on their feet as quickly as possible, MetLife Auto & Home has announced that it is offering "identity relief" to all customers of the company who have a renters, condominium, or standard homeowners policy. The services will be provided at no additional cost, and will allow victims of Hurricane Katrina the ability to secure a personal advocate to replace personal documents lost to the disaster, along with assistance in re-establishing relationships with financial institutions. MetLife Auto & Home customers can obtain assistance by calling the company's dedicated 24-hour claim number at 1-800-854-6011.

Providing identity relief services is the result of a product enhancement that MetLife Auto & Home introduced earlier in the year, when it became the first insurer in the U.S. to include identity theft resolution services as part of its standard homeowners, renters and condo policies. There is no additional premium for the service and no deductible to pay.

The offer of identity theft assistance, and recovery, is made possible through a relationship that MetLife Auto & Home has established with IdentityTheft 911(TM), one of the nation's foremost providers of identity-theft crisis resolution and education services. When a customer calls, an associate from MetLife Auto & Home's claim department will transfer that customer directly to IdentityTheft 911, where an advocate will be assigned to the case. Unlike a call center environment provided by some companies, the same IdentityTheft 911 advocate will work one-on-one with an impacted customer over the course of upcoming weeks and months. Customers will have access to a toll-free number to contact their advocates whenever questions arise.

MetLife Auto & Home, a subsidiary of MetLife, Inc. , is one of the nation's personal lines property and casualty insurance companies with approximately 2.7 million policies in force. For more information about MetLife Auto & Home, visit MetLife's web site at www.metlife.com.


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