Well this has certainly made for some very interesting reading I must say,
not to mention the defamation and slander angles.

Just to set the record straight for the others who are within this group,
the following are the facts.

Yes Moby did buy a fish finder off us and, as he said, it was delivered to
him.
Yes he did have a warranty claim which is currently being serviced. His unit
IS being fixed under warranty right now.
Moby had a major dummy spit because we would not replace the unit, even
though he had had it for quite a few months.
Yes I was happy to replace it for him (which is what we usually do) but
Navman advised us they could not supply any more of that model.
After a number of abusive emails where by we were accused of just about
everything under the sun, intermixed with some very colourful language, we
decided to end our communication with him and just send the unit back to him
once it was repaired. This is still our plan and we do not intend swaying
from it.
Moby has not been ripped off, he has just had a major meltdown because we
refused to bow to his tantrums. In fairness to Moby though, he has been fed
the wrong information from a 3rd party which, understandably, has raised his
stress levels.

As far as Micheal goes, well Michael perhaps you can email us some more
information.
We have never, and will never, send any item COD. If the item was sent to
you COD, and you did pay for it, then why did you not pick it up at the time
you paid for it? That is what COD is all about.
We are not in the market of ripping people off so if you are genuine, and
you have not received what you paid for, please email us at the email
address which is always attached to my post's on any newsgroup, and I will
certainly do my best to rectify the problem.

PLEASE EMAIL ME SO WE CAN SORT THIS OUT FOR YOU.

As for some other issues raised:-
Yes we no longer trade on eBay as the fees are way to expensive ($7,000 per
month) and the amount of headaches we get from unrealistic customers, just
does not make it worth while.
Yes our web site is down at present, but only for remodelling and
relaunching with new products and services.
Yes our phone has been disconnected because we moved!! We have not done a
runner, we have simply moved to a better home.
Yes we do run an anti spam program on our emails, which anyone can get
through simply by verifying that they are a genuine person and not a machine
harvesting emails. We don't pick and choose who we authorise. You do that
yourslef and that is what Moby did.
Yes we did have some unhappy customers over Christmas due to a major
supplier going belly up on us and taking just over $20,000 of our cash with
him. We have worked with those people who did order and have just about got
everyone their product, a replacement product or their refund.

I really do not feel comfortable discussing further details of our business
and private life here, and will probably not respond to any more post's
about the subject, but I am happy to talk to people in private, via email,
if anyone else has any concerns.

Best regards

Garry