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Car Forum / Audi Cars / October 2004Lousy Experience at Dealer
Just had my A6 in for a diagnosis of some problems and a spark plug change at dealer in CT. The prices quoted for parts and also labor were outrageous as compared to other dealers. In addition, I paid around $160 to replace 6 spark plugs and when I examined the engine later at home, found the spark plugs were never changed. After confronting the Service manager with the car and unchanged plugs he gave me a refund! I'll be keeping far away from that dealership! Hopefully you are all aware that service writers are usually on commission. J, So do tell - the name of the Dealership was........... Cheers! Steve Sears 1987 Audi 5kTQ 1980 Audi 5k 1962 and '64 Auto Union DKW Junior deLuxes (SPAM Blocker NOTE: Remove SHOES to reply) > Just had my A6 in for a diagnosis of some problems and a spark plug change > at dealer in CT. The prices quoted for parts and also labor were outrageous [quoted text clipped - 6 lines] > > Hopefully you are all aware that service writers are usually on commission. I bet we never hear from him again. But if I were a betting man, I might suspect a dealer between North Haven and Meriden. -- | J, | So do tell - the name of the Dealership was........... [quoted text clipped - 17 lines] | > Hopefully you are all aware that service writers are usually on | commission. > J, > So do tell - the name of the Dealership was........... [quoted text clipped - 18 lines] >> Hopefully you are all aware that service writers are usually on > commission. Consider yourself lucky you are not in the UK. I took the local Audi service manager out in my one-year old A4 when a fault could not be diagnosed and after demonstrating the fault he started shouting at me. His attitiude was so bad I wanted to stop the car, get out and walk away. BTW I'm 6 foot and ~17 stone so walking away was to avoid kicking the little weasel up and down the ******* road. Note that I had not even said anything other than 'there is the fault', so it's not like I was being abusive. In the UK it's much more a case of 'when you've bought it then it is your problem', even when something is new; dealers will claim black is white to avoid fixing anything. > > J, > > So do tell - the name of the Dealership was........... [quoted text clipped - 30 lines] > you've bought it then it is your problem', even when something is new; > dealers will claim black is white to avoid fixing anything. Strange. My dealer in the UK can't be more helpful even writing to me to check if I have any problems needing attention before the warranty runs out. Which dealer are you using ? Richard >> Note that I had not even said anything other than 'there is the fault', >> so [quoted text clipped - 10 lines] > > Richard For legal reasons, plus in case I have to use them again for any warranty issues, I would really rather not say. I'm pleased to read about your (and other posters) favourable experiences with other Audi dealers though; I might try my next nearest dealer for servicing, even though it's much more out of the way and much longer to get to, and for sourcing a replacement if I stick with Audi. However, my wife, how loves Fords, is now giving me the hard stares / raised eyebrows routine whenever I mention Audi; on saying the word 'Audi' I calculate her stare could now melt through 100 feet (vertical) of permafrost per hour, in a 10' radius. I bought my Audi A4TDi Quattro from Highland Audi in Inverness two years ago. They are the nicest car dealer I have ever dealt with, straight, honest, helpful and I drove away feeling really pleased. I recommend then to anyone buying an Audi. In contrast my previous car was a BMW bought from John Clark in Aberdeen. Worse car dealer I have ever been to, fancy showroom but just interested in your money and how much they can screw out of you. A most unpleasant experience going there. Oldun >>> Note that I had not even said anything other than 'there is the fault', >>> so [quoted text clipped - 23 lines] >calculate her stare could now melt through 100 feet (vertical) of permafrost >per hour, in a 10' radius. Don't let her see the ads for the new Ford 500 then. I saw one where they are comparing it to a $64K Euro AWD sedan. A6? Gimme a break. >> J, >> So do tell - the name of the Dealership was........... [quoted text clipped - 30 lines] >you've bought it then it is your problem', even when something is new; >dealers will claim black is white to avoid fixing anything. I would have kept driving far far away and then gone a bit further, far away from a phone, pray for rain and then dumped the bastard out in the ditch. Auto dealerships are part of the Axles of Evil. > I would have kept driving far far away and then gone a bit further, > far away from a phone, pray for rain and then dumped the bastard out > in the ditch. The funny thing is that I thought of exactly that at the time. > Auto dealerships are part of the Axles of Evil. "Axles of Evil" ... :-) wow that sounds like a serious fraud lawsuit waiting to happen!!! > Just had my A6 in for a diagnosis of some problems and a spark plug change > at dealer in CT. The prices quoted for parts and also labor were [quoted text clipped - 9 lines] > Hopefully you are all aware that service writers are usually on > commission. >wow that sounds like a serious fraud lawsuit waiting to happen!!! > [quoted text clipped - 11 lines] >> Hopefully you are all aware that service writers are usually on >> commission. How about siitting out front of the dealer, collecting names for a class action suit. You could have kept the bill and then have the dealer charged. That would get you on his sh.t list, not like you would care and make a few others happy. |
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