good luck

--

IANAL

It sounds like it was built by Shitroen !

You have virtually no chance of getting a full refund or replacement.
Assuming that the faulty items have all been repaired what other
quantifiable loss have you suffered? Have they loaned you a car whilst
repairs were made?

Peter Crosland

Hello

Whilst I was really looking forward to being an Audi owner, the
"Vorsprung Durch Technik" expectation was never fulfilled and I now
find myself in the position of contacting the heads of Audi and the
dealer (with whom the contract of sale is with) to reject the vehicle -
copy of letter below.

The vehicle is approx 2.5 years old and has done 50,000 miles. I have
owned from new. From what I understand my "rejection" is pretty
exceptional, but do you think legally I have any chance of success?
Whilst a full refund would be fantastic, I am realistic and don't
really expect as I've had benefit from the vehicle (although not 100%
what I was expecting). What kind of compensation do you think is
realistic or should I expect Audi/the dealer to just refer to the
warranty that has covered the cost of fixing these problems?

Thanks for your thoughts!
MC

"Dear Sirs

After great deliberation and due diligence, I purchased an A4 Cabriolet
2.4 Sport Multitronic because of Audi's claim for quality, technical
perfection and safety. Unfortunately after spending in excess of
£29,000 my A4 Cabriolet experience has not been as described.

With lost confidence in the car's reliability and safety, plus a
catalogue of continuing problems (some of which took more than 6 months
for Audi to acknowledge), I must now claim my rights under the Sale of
Goods Act 1979.

Owning an A4 Cabriolet that is not of `satisfactory quality' or `fit
for purpose' has been a terrible and extremely stressful experience and
I now request refund compensation within 7 days.

A4 Cabriolet 2.4 Sport Multitronic
Chassis Number: removed
Registration: removed

- Steering Column Replaced
- Power Steering Reservoir Replaced
- Multitronic Gearbox Replaced
- Storage Hood Replaced
- Leaking Door Seal Repaired
- Air Conditioning Faulty
- Acoustic Parking System "Blind Spot" Faulty
- Airbag Wiring Replaced
- Automatic Hood Frame Fixings Replaced
- Peeling Audi Badge Replaced
- Windscreen Frame Faulty
- Ignition Coil Replaced

My telephone number is included and your prompt response in this matter
is appreciated.

Yours Sincerely"

I understood once you accept the first repair any thoughts of refund/return
go out of the window.

anyway as someone else pointed out you should now have a superb
car..........so SELL it quick.

Your letter should have started "Dear Sir"

Tro

No.
While you have had a number of faults they are all fixed under warranty and
you've had it far too long.

Dear Mr 1c

Thank you for your letter. Your refund cheque+interest is in the post.

[If Carlsberg ran the Audi Car Company...]

[snip]

You almost certainly will want to retain a lawyer / soliciter and have
them send the letters and do all the communication through.
It will cost you, but you have a much higher chance of success.

For their legal department to simply *respond* to your lawyer will cost
upwards of UKP2500 I imagine, in time and resources.
Going to court will almost certainly be more than you're asking them to
pay. Doing this the Right Way is the best course of action.

Hello

I have been in a similar situation as yourself, not with Audi though.
I had only had my 307, at that time, for 6 months when I tried to reject the
car.
I took legal advice and as I'd had all the faults eventually fixed under the
warranty I couldn't reject the car as it was in working order.
If I'd not got the faults fixed then I could have rejected the car as it
wouldn't have been fit for the purpose.
The most I got from Peugeot was a free service which I didn't ever use as I
part exchanged the car for an Audi A4 and haven't looked back since.

I'm sure you should get on better with Audi as they have a decent reputation
to protect.
Hope you get a satisfactory result.

Chris.

Don't such protection laws cover failure to repair, not continuing
breakage of new things?

I'm looking at Audis now because Honda can't get my 2005 Honda Accord
Hybrid fixed.  The engine light sometimes blinks at WOT and bringing in
for repairs over a year and a half hasn't fixed it.  It also chugs and
stumbles at idle like it has 300K miles on it, but I'm told it's fine.  
I'd like to sell this car but I can't with these malfunctions.  The next
visit to the shop is "fix it or buy it."

Successful rejection for breach of the condition as to satisfactory
quality, by reference to the Sale of Goods Act, would appear to be
extremely unlikely.  Although allowing the seller a chance to repair
does not in itself amount to acceptance, it's almost certain that using
the car for 2 1/2 years and 50k miles would amount to acceptance.

However, if the car is on Hire Purchase or Conditional Sale, the
situation may be different, as the rules on acceptance don't apply.
Instead, you would be looking at whether the contract had been affirmed
in the knowledge of the fault(s).  Termination of an HP contract for
breach on the supplier's part is in theory possible for a very long
time after the contract is made -- although the remedy would not
necessarily include a full refund.