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Car Forum / BMW Cars / September 2005New X5 watch the warranty and poor service departments...
I bought a new x5 this year and was told that everything was covered except the tires and gas under the extensive warranty. When I picked it up the steering wheel was off center about 3 degrees but the car tracked straight on so I did not worry about it... I did call service and they said just bring it in when you get it serviced..... Found out later that 1st service is not for 12k miles.... ok still not worried since I was under warranty!!!. However, last week the Navi lost date & Time and the Blue Tooth lost its paring. Took it in to North Scottsdale AZ, BMW to get looked at and the service tech said that he would not fix the steering wheel off center because the car had over 2k on it... He then said that there are other things that are not covered by the 4-year warranty from BMW. He further went on to say that if he fixed it he would get into trouble from BMW since it had over 2k on it. He did re-pair the Bluetooth phone but said he did not know why everything else (i.e. date, time, fuel consumption) reset... I am not that concerned about loosing the date and time and B/T even though it required an unscheduled visit, but I sure thought that BMW (with its Precision Engineering mantra) would take care of the steering wheel off-center issue. The Service department just said to live with it since it tracks straight!!! I would have brought it in sooner if I would have known that I would get this type of treatment on my 1st visit. I have never been treated like this with my other cars (3 Lexus autos). Also when I called in I offered to leave it (since I had several appointments during the day) if they could give me a loaner but they said that I would have to wait while they looked it over first.... again never had this problem with any Lexus dealer in the past they always had Lexus loaners... Later I found out that IF they would have needed to keep it overnight I would have been given a Hertz rental but not a BMW. Anyways Now I have a new car with the steering wheel off center and every time I take others for a ride ( I am a real-estate broker so I take lots of folks for rides) I point out the poor customer service I have received so far and give my story of the off center steering wheel. All I can say is that otherwise the car is great but the service I have received has soured my on any future BMW purchases. Gary Rall >I bought a new x5 this year and was told that everything was covered except >the tires and gas under the extensive warranty. When I picked it up the [quoted text clipped - 36 lines] > > Gary Rall wow all this while 50,000 Africans die each day............. > wow all this while 50,000 Africans die each day............. Indeed. Just stump up the cash to have your steering wheel aligned FFS you freaking muppet! Either this is a troll-thread or the OP's one of those fucktard small-dick posers that give BMs (and ESPECIALLY X5s) a bad name in the eyes of other road users. *and relax* The point is why should I have to pay to have the car aligned when it does not need an alignment... (i.e., it tracks straight and tires wear evenly) it is the cosmetics of the off center steering wheel that is the problem.... and it has been off center from the day I bought it. As I stated I did not bring it in immeadeatly because I was led to believe that everything was covered under the warranty. The reason for my post was to let everyone know that the BMW warranty has other limitations than the published 4 year 50k (other than tires and gas) warranty. And I am surprised that after paying 55k for a luxury brand BMW that they would not just take care of this small (initial quality) issue on my very FIRST visit to the service department. I also stated that the X5 has been a great car otherwise... in fact I was thinking of getting a new 740. However, when one purchases a luxury car one expects a certain level of treatment.... My reference to great quality service was from my personal experience of with Lexus cars for the last 10 years. I am not trying to give BM a bad name as the previous poster implied... I am just trying to give BM the credit they deserve in dealing with my problem. Gary --- "Class 1" <Class1@fastmail.fm> wrote in message > Either this is a troll-thread or the OP's one of those fucktard small-dick posers that give BMs (and ESPECIALLY X5s) a bad name in the eyes of other road users. *and relax* > The point is why should I have to pay to have the car aligned when it > does not need an alignment... (i.e., it tracks straight and tires wear > evenly) it is the cosmetics of the off center steering wheel that is the > problem.... and it has been off center from the day I bought it. I'd have had it sorted immediately. The vehicle could have been curbed or damaged pre-delivery. It almost certainly didn't leave the factory like that.  Signature*Why is it called tourist season if we can't shoot at them? Dave Plowman dave@davenoise.co.uk London SW To e-mail, change noise into sound. If it was off centre from the day you bought it, why did you drive it away? When you buy a car you have to sign the sheet saying you are happy with it and all is well, so why didn't you point it out there and then? >> The point is why should I have to pay to have the car aligned when it >> does not need an alignment... (i.e., it tracks straight and tires wear [quoted text clipped - 4 lines] > damaged pre-delivery. It almost certainly didn't leave the factory like > that. When I took delivery of my new x5 it was late at night and it was dark... and I was a little overwhelmed learning about the different features of this new and I did not even notice the steering wheel offset at the time. When I got a little more comfortable driving I spotted the off center wheel however it was a minor annoiance and I believed that they would take care of it on my first visit since the sales team was very vocal about the great BMW warranty. I live over 200 miles from the dealer so I was not going to just drop by. Note if you let go of the wheel the car tracks straight ahead and it does not pull or anything so the alignment is very good... It is just that when you go straight the steering wheel is tilted about 4 degrees to the right. You would not notice it unless you drove it a lot. This issue has not caused any driving problems... It is just a small annoyance when driving the car everyday. The reason I posted this issue was that I was shocked at the response I got from the dealer when I asked them to correct this very minor issue on my very first visit to the dealership. When I compare this to my dealings with Lexus it was day and night... If the dealer acts this way on my very first visit for this very minor issue how are they going to act in the future if I have another problem? And, it makes it hard to talk-up this great car to my passengers when everyday I am reminded of how I was treated for this minor initial quality defect. Gary "zerouali" wrote in message > If it was off centre from the day you bought it, why did you drive it > away? When you buy a car you have to sign the sheet saying you are happy [quoted text clipped - 5 lines] >> damaged pre-delivery. It almost certainly didn't leave the factory like >> that. Buy a G500 and enjoy a real car. > The point is why should I have to pay to have the car aligned when it does > not need an alignment... (i.e., it tracks straight and tires wear evenly) [quoted text clipped - 25 lines] > > *and relax* >>never been treated like this with my other cars (3 Lexus autos). Also >>when I called in I offered to leave it (since I had several appointments [quoted text clipped - 14 lines] > > wow all this while 50,000 Africans die each day............. What are *you* doing about it? >>>never been treated like this with my other cars (3 Lexus autos). Also >>>when I called in I offered to leave it (since I had several appointments [quoted text clipped - 16 lines] > > What are *you* doing about it? Praying............. >>>>never been treated like this with my other cars (3 Lexus autos). Also >>>>when I called in I offered to leave it (since I had several appointments [quoted text clipped - 18 lines] > > Praying............. Fair enough. Got a call from the service manager who said to take it in and he would fix it under warranty... I did and he fixed the off center wheel.... under warranty. I am now a happy camper.... just wish they would have done it on my original visit... but I have to give them credit they DID fix it. Gary |
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