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Car Forum / Driving, Maintenance, Tuning / Car Audio / April 2004MMXpress not worth a damn anymore?
What happened to MMXpress? I used to buy from them a few years back and the service was always 100%. I placed an order with them almost two weeks ago and haven't heard a thing. I've emailed them four times to find out about the status of my order (to see if it had at least shipped) and all I got was a short shitty reply after the third email telling me that I should have used the form on the website to inquire about my order (which I had already done with no luck). They don't even answer the phone. If my order hasn't shipped yet at this point I'd rather just buy in town, but I don't want the UPS guy dropping off a package the next day. They thing is I can't get these people (John?) to let me know anything. So what's with MMXPress? Are they no longer a reputable company? Anyone ordered from there lately? May I ask what you ordered from them? Alpine CDA-9813. I'm trying to get one before they're all gone. There's a local shop in town with a few left but... >Alpine CDA-9813. I'm trying to get one before they're all gone. There's a >local shop in town with a few left but... I can get you an answer by noon tomorrow. Are you saying they kept your money and never shipped you anything? And are you saying they took your money 3 weeks ago? . www.MAINSTREET-AUDIO.com ~ ~ ~ Where SERVICE never goes out of style ~ ~ ~ V I S I T O U R F O R U M http://63.74.14.174/forum/phpBB2/index.php >I can get you an answer by noon tomorrow. Whoops. I need to know who you are. if you don't want to post that info here, write me personally. Remove Quigtone from the address. Name, phone, purchase date I'll get you your answer . www.MAINSTREET-AUDIO.com ~ ~ ~ Where SERVICE never goes out of style ~ ~ ~ V I S I T O U R F O R U M http://63.74.14.174/forum/phpBB2/index.php >I can get you an answer by noon tomorrow. > >Are you saying they kept your money and never shipped you anything? > >And are you saying they took your money 3 weeks ago? Guess you really didn't want an answer. I was able to determine: A) You never paid for anything B) The item is a discontinued 2003 item and not in stock . www.MAINSTREET-AUDIO.com ~ ~ ~ Where SERVICE never goes out of style ~ ~ ~ V I S I T O U R F O R U M http://63.74.14.174/forum/phpBB2/index.php >Guess you really didn't want an answer. I just saw all of your posts for the first time. >I was able to determine: >A) You never paid for anything >B) The item is a discontinued 2003 item and not in stock I never said I paid for anything. I have no idea if they ran my credit card or not, they have the info, I placed the order. The item is still listed on their website. I placed the order and recieved the usual email with my order no. If the item is no longer available, how come I was never informed? I've been sending emails for the past two weeks. I could have bought the head unit in town a long time ago. Instead I've been waiting and emailing for nothing, with not even a simple reply. How come you were able to get this information and yet I got no response at all? Is that good service? From http://www.mmxpress.com/contact.htm MMXpress Mail Order 120 N. Main St Forked River, NJ 08731 From http://www.mainstreet-audio.com/contact_information.htm 120 North Main St, Forked River, NJ 08731 Same damn company... E > >Guess you really didn't want an answer. > [quoted text clipped - 13 lines] > to get this information and yet I got no response at all? Is that good > service? Also, their mail server is one and the same nslookup mmxpress.com MX preference = 10, mail exchanger = mail.mmxpress.com mail.mmxpress.com internet address = 63.74.12.51 mainstreet-audio.com MX preference = 10, mail exchanger = mail.mainstreet-audio.com mail.mainstreet-audio.com internet address = 63.74.12.51 > >Guess you really didn't want an answer. > [quoted text clipped - 13 lines] > to get this information and yet I got no response at all? Is that good > service? > Also, their mail server is one and the same What is your point? Les it seems like they are trying to say that since they share the same mailserver, same address and possibly the same owner, they must be crooks... I dont see how that makes em crooks...?? True the service at MMX seems to be worse (more public complaints anyway) since the old owner (FAT JOHN) ran off with a fireman.... > > Also, their mail server is one and the same > > What is your point? > > Les Whoah... hold your horses there buddy... I made no value judgement about mmxpress or mainstreet-audio. The question posed was how Quigmester would have access to this fella's order information, which I found a bit odd.... so... I took some time and noticed that they have the same physical snail mail address and their email is run on the same server. I posted that info for the benefit of the thread originator since he has apparently had a difficult time finding sales support through normal channels. I've never dealt with either company, but I've more positive than negative things about both. Draw whatever random conclusions you like, but don't try telling me I called anyone crooks. E > it seems like they are trying to say that since they share > the same mailserver, same address and possibly the [quoted text clipped - 11 lines] > > > > Les > The question posed was how Quigmester would have access to this fella's > order information, which I found a bit odd.... so... Yeah, that's exactly what I was wondering. I have no clue who that guy is, so why would I want to give him all of my personal information? > I took some time and noticed that they have the same physical snail mail > address and their email is run on the same server. So if they are the same business (or at the least share the same building) what's so hard about someone at MMXpress (where I placed the order) replying to one of my several emails and letting me know something? Why do I have to post to a newsgroup to get an answer from some guy two weeks later? I could have bought the damn radio in town a long time ago. What's so hard about taking 10 seconds to email a reply to a customer? WTF? > I posted that info for the benefit of the thread originator since he has > apparently had a difficult time finding sales support through normal > channels. Thanks, by the way. > True the service at MMX seems to be worse > (more public complaints anyway) since the old owner > (FAT JOHN) ran off with a fireman.... What the hell is this all about? Did John sell the business to someone else? Like my original post asked... Is MMXpress just not worth a damn anymore or what? The prices seem not as good as they were a few years back and the service (from my recent experience) can kiss my a.s. His point was.... The question was asked how did Quig get the information? Erik did some research and posted his results. Erik was answering the question. The answer is that Quig and MMXpress are the same operation. That is how Quig got the answer as to the status of the order. Not rocket science. > > Also, their mail server is one and the same > > What is your point? > His point was.... > > The question was asked how did Quig get the information? > > Erik did some research and posted his results. > Erik was answering the question. He did some research and jumped to the wrong conclusion that they are the "same damned company" which they are not. So he fed the OP misinformation stated as a fact. To me it implied that they are the same company and he was getting ripped off. So I asked what his point was in order to clarify why he decided he needed to post that. If you notice cornona was asking Quig the question not Erik. > The answer is that Quig and MMXpress are the same operation. > That is how Quig got the answer as to the status of the order. And where do you get that they are "the same operation"? They share resources and don't share alot of things ( all according to Quiqmeister who would know) so I am not sure how they are the same operation. > Not rocket science. No it's not. I asked a pretty simple question for which I figured Erik would answer since I posed the question to him. I guess clarification is a bad thing. Les > > Also, their mail server is one and the same > > What is your point? > > Les coronadeluxe asked: "How come you were able to get this information and yet I got no response at all? " I think my point is valid. E geez. I never figured anyone would find this interesting. While MainStreet and MMX share several resources (even moreso while John gets settled in his new house and with some other projects) they are not the same business. A careful comparison will yield many similarities and many differences. Back to the original question - an item was ordered that is no longer available. Normally this would mean no charges were posted to the buyers card, and email would go out, and the record of the sale would be deleted. Between spam filters and multiple email accounts, the guys working the web sites constantly hear the complaint "nobody ever got back to me" when they have used the only contact information the customer provided. I have ready access to charge records and inventory status. I determined that the item in question was sold out more than a month ago, and that nothing was charged to this individuals card. The sale was voided, the invoice deleted and that was that. If you could see the volume of fraudulent transactions attempted each day, you would realize why it's not practical to retain a database of non-completed sales. So where did the communication break down? Did he miss the original email that would have cleared up the matter from day one? That would be my best guess. www.MAINSTREET-AUDIO.com ~ ~ ~ Where SERVICE never goes out of style ~ ~ ~ V I S I T O U R F O R U M http://63.74.14.174/forum/phpBB2/index.php > So where did the communication break down? Did he miss the original email that > would have cleared up the matter from day one? That would be my best guess. Bullshit. There was no communication. No one emailed me a damn thing or replied to a single email EXCEPT for ONE sarcastic reply that if I wanted to check my oder status that I should have used the form on the website... which I did with no luck. >Bullshit. There was no communication. No one emailed me a damn thing or >replied to a single email EXCEPT for ONE sarcastic reply that if I wanted to >check my oder status that I should have used the form on the website... I regret having tried to help you. . www.MAINSTREET-AUDIO.com ~ ~ ~ Where SERVICE never goes out of style ~ ~ ~ V I S I T O U R F O R U M http://63.74.14.174/forum/phpBB2/index.php > I regret having tried to help you. Man please. Save that. It's not even that big of a deal to me, but the fact remains that your serice (or MMXpress or whoever) in my experience is shitty at this point. And for the record, thanks for letting me know that I could stop waiting for my radio to arrive. I just wish I would have been informed two weeks ago through a reply to one of my *several* emails and not through a newsgroup from *some guy*. By the way, didn't you say that the Alpine CDA-9813 has been gone for over a month now? It might help if you took it off your website (and the other clones). Probably the CDA-9811/CDA-9815 as well. Might help others from experiencing my problem... >What happened to MMXpress? I used to buy from them a few years back and the >service was always 100%. I placed an order with them almost two weeks ago [quoted text clipped - 7 lines] >these people (John?) to let me know anything. So what's with MMXPress? Are >they no longer a reputable company? Anyone ordered from there lately? I ordered a Pioneer 750MP, Directed Audio S650 components and a dual amp 4 gauge kit from them a week or so before Christmas, and everything went perfectly smooth. Customer service was excellent, John was very helpful and presented me with several great deals that weren't posted on their site. I would buy from them again in a second. I wouldn't panic too much, I'm sure its just a mix up or something on their end. Nick > What happened to MMXpress? I used to buy from them a few years back and the > service was always 100%. I placed an order with them almost two weeks ago > and haven't heard a thing. If the item is special order or a backordered product, then you're going to be waiting a while. Says so in their shipping policy. Use the form on the site, and John will get you taken care of.  Signaturethelizman "I didn't steal the FAQ either" Before you ask a question, check the FAQs for this newsgroup at http://www.mobileaudio.com/rac-faq. It contains over a decade and a half of knowledge. teamROCS Car Audio Forums http://www.teamrocs.com/caraudio/ teamROCS Car Audio News http://www.teamrocs.com/news/ "It's about the music, stupid" This post is Copyright (C) 2004. Reproduction of its content anywhere other than usenet without the express written permission of the author is forbidden. |
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