I, too, just bought a CP9180. The software CD that came with it is not
even compatible with it. It will not read the software ID code, nor
will it allow me to enter the correct code. This means I cannot get
software downloads from the Internet. And while there are several
manuals on the CD, the 9180 isn't one of them.
Problems with the CD software does not prevent the use of the tool, but
without being able to download updates, bugs as you described cannot be
corrected.
This suggests the 9180 was rushed to market without updating the
software and documentation necessary to support it. I will call Actron
tech support tomorrow to hear what they have to say.
-Dennis

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Dennis - 26 Apr 2007 21:58 GMT
> I, too, just bought a CP9180. The software CD that came with it is not
> even compatible with it. It will not read the software ID code, nor
[quoted text clipped - 11 lines]
>
> -Dennis
I have the same tool. When I realized the software wasn't compatible I
called them and they told me that the scantool wouldn't need upgrading for
at least a year. They didn't know when a software upgrade would be avaiable.
Isn't this a bunch of crap?
new_hampster - 01 May 2007 14:36 GMT
I talked with Actron tech support. It seems the issue is more a matter
of poor documentation than incompatibility. I said in my post "it will
not read the software ID code, nor will it allow me to enter the correct
code." Apparently, it does not attempt to read the existing software
code, and the field is intended for entering the version of the
software that you wish to download, not the version you have. Since
there are currently no new versions available for download, anything
put into this field is "invalid".
When I mentioned that my CD did not contain the manual for the 9180,
the technician said he would send me a new one since mine was bad. I
told him I did not think my CD was bad, but that the manual simply was
not included, and suggested that he actually look at a CD before
sending it to me to make sure the manual was there. He said "I know it
is". We'll see.
-Dennis

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