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Car Forum / Driving, Maintenance, Tuning / Maintenance and Repair / July 2007My Mechanic Cheated Me - Central Auto Service in Porterville, CA 93257
Contact info. of the auto repair shop that cheated me: Central Auto Service 847 W. Olive Ave. Porterville, CA 93257 Phone: 559-781-8033 Fax: 559-781-2944 I dropped off my car for engine work (water pump replacement, belt replacement, oil leaks, etc.) on 7/12/07. At the time I dropped off the car, the driver-side window was working fine, and has been working fine since I bought it about eight months ago. But when I was called into the store to pick up the vehicle on 7/13/07, I went to the store on the same day, paid and got my key, entered the car, and tried to roll up the window, but it was completely jammed. I notified the mechanic, and the mechanics there then took out the side panel of the door and un-jammed the window, but the window no longer was completely in the slider, creating a gap and allowing for leaks during rain. Also, when the mechanics removed the door panel, they placed it across the font seats and left oil stains. So on this same day of 7/13/07, I complained to the mechanic, but he said that the owner, Raul Mendez, was not in and only the owner can authorize the repairs. The mechanic said that the owner would be in at 8:00 A.M. on Monday 7/16/07 and that I should come in that day to get authorization from the owner. So I arrived at 8:00 A.M. on the specified date, but then I had to wait until 9:45 A.M. before the owner finally showed up. The owner said the he will take care of the stains the next day at 8:00 A.M., (7/17/07) and that he will try to fix the window without charging me for labor. But he said that if any parts require replacement, he will not cover the cost of the parts. He said that their mechanics did not touch the window and therefore they did not break it. But, I believe they did break it because it was working fine when I dropped off the car. So I came back to the business on Tuesday, 7/17/07 at 8:00 A.M. I went and waited until 8:45 A.M. but he did not show up at the business. No one knew where he was, but the worker there took my number and said that if the owner is interested, he will call me regarding why he did not show up to repair and clean my car. The owner never called. I went to the store > on the same day, paid and got my key, entered the car, and tried to > roll up the window, but it was completely jammed. You have seemed to avoid mentioning if you left the window up or down when you dropped it off? Mike 86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00 88 Cherokee 235 BFG AT's - Gone to the rust pile... Canadian Off Road Trips Photos: Non members can still view! Jan/06 http://www.imagestation.com/album/pictures.html?id=2115147590 (More Off Road album links at bottom of the view page) The fact that the window worked and now does not work does not in any way establish that the shop that replaced your water pump damaged the window either through malice or carelessness. In fact, it is hard to see how they could have done either one. The fact is, everything that becomes broken was previously not broken. As much vehicular traffic as goes through a car repair shop, by the law of averages this will happen at the car repair shop from time to time. That said, it doesn't sound like the shop handled things very well at all. We have had many items break on cars while in our shop through absoslutely no fault of ours and we do not avoid the customer. We might pull on the hood cable and the handle breaks off, open a door and the handle breaks, roll down a window and it doesn't come back up, turn on the headlights and a bulb burns out. These things happen. It's why shops are often reluctant to become involved with old or decrepit cars. There's no excuse for the grease stains however. The car should be as clean or cleaner than when you brought it in. By being evasive the shop makes it look guiltier regards the window than is probably the case. Don www.donsautomotive.com > The fact that the window worked and now does not work does not in any way > establish that the shop that replaced your water pump damaged the window > either through malice or carelessness. In fact, it is hard to see how > they could have done either one. It somehow interfered with the Tinfoil headgear... > That said, it doesn't sound like the shop handled things very well at > all. Another example of why I avoid mechanics like the plague. Assuming things went the way he said, these guys sound like a bunch of slackasses to me, exactly the kind of clowns who would manhandle a car, break something and try to shrug it off. He found the window down. Obviously someone at that shop knew there was a problem. Any number of ways to handle it, including telling him that it broke on them if that was what really happened. Rather than address it they ignored it. I imagine this shop owner has become adept at dodging such issues. Until of course he pisses off the wrong customer who's adept at creating not so nickel and dime problems. I wonder how many cement blocks through selected windows that also trash whatever is in the way - computers, equipment etc. it would take before it starts costing some real money and higher insurance rates. It would probably be annoying to keep finding someone has jammed his locks with broken off toothpicks covered with super glue too. Those locksmith calls can be expensive. . . . > > That said, it doesn't sound like the shop handled things very well at > > all. [quoted text clipped - 19 lines] > locks with broken off toothpicks covered with super glue too. Those > locksmith calls can be expensive. . . ======== ======== Tellyouwhat.........Sloppy Bob.......... (may i call you Spob fer short??........thanks) anywhooooo......... We here at......... "Fix'r Fer Free Automotive and Antique Cloths Pin Emporium"....... would like to rectify this misjustice and take away ALL ill feelings you have toward the professional service sector. In order for us to diagnose and repair your symptom at absolutly NO CHARGE TO YOU.......it will be necessary for us to do some preliminary diagnostics in order to pinpoint the "most likely" cause of failure to your vehicals drivers side door glass mechanism. These "preliminary diagnostics" may,can,might, and most likely WILL include, or more honestly...start with, a visit to your personal domicile in order to assyertain a better understanding of your personal comittment to maintaining and servicing your hard earned personal asset....(automobile). During the "preliminary diagnostics"..aka....ck'n out your house..... if at any time our personal represenative runs across......... tall grass debris in yer yard junk lay'n about outside in disorder yer lawnmower smoke'n yer weed eater cord not changed yer rake handle broken yer mailbox fall'n down yer front door has holes in it window screens miss'n broken window panes roof needs swept water spots on the ceil'n dirty cloths ly'n about toilet has funny look'n stains shower moldy carpet stained dirty dish's in the sink light bulbs out ceiling fans inoperative stove eyes that don't work filthy oven... then we here at......... Fix'r Fer Free Automotive and Anitque Cloths Pin Emporium....... may, might, can, and most likely WILL........... require you to SUE OUR ASSKY'S IN COURT BEFORE YOU E V E R see a dime of our hard earned profit spent fix'n yer fk'n car. please........ feel free to call the front office and have YOUR......... FREE..........."Preliminary Diagnostic Check"..........scheduled at YOUR convenience. and remember.......... there is absolutely........NO CHARGE TO YOU......for this service. untill then........ have yerself a good'un....and we're EARGERLY anticipate'n work'n on ALL yer future automotive service needs....... ps........ we have in stock a fine, high quality assortment of antique cloths pins if yer ever in a need fer such.....you know........to put on yer nose, or the nose of those around you. ~~ oo L O ~:~ MARSHMONSTER ~customer relations supervisor~ ~sips his mushroom tea........mmmmmm.....good stuff~ ~:~ Not too long ago I brought my car into the shop for some repair (minor) work. Before I handed over the keys, however, they had a guy come out and do a quick checklist of the functions on the car. Things like power windows, door locks, radio a/c sunroof operation, etc. It took maybe al of 5 minutes but I bet this saves them a lot of trouble down the road. A small inconveince for some peace of mind. Jay |
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