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Car Forum / Driving, Maintenance, Tuning / Maintenance and Repair / November 2005Onstar Response Time
I used this in a new car today and didn't get a response after 45 minutes. Is this typical? Was I charged for this since my service included 30 minutes of phone time? Quite disappointed. John John Shepardson <j.shepardson@comcast.net> wrote in article <j.shepardson-331163.20300128112005@comcast.dca.giganews.com>... > I used this in a new car today and didn't get a response after 45 > minutes. [quoted text clipped - 7 lines] > > John It takes a while for them to track all the parameters in your system......... How fast you are driving..... Exactly where you are located....and the speed limits in that area...... Your average speed over the last several miles.... etc., etc., I had a flat, so I was staying under 60 on my run flat tires. I had the impression that the call was connected and I was on hold because the voice on the line said something like "please wait for the next available assistant" It's a new car and a new OnStar account, so I'll contact them and iron it out. Thanks to all for your input. John >I used this in a new car today and didn't get a response after 45 > minutes. [quoted text clipped - 7 lines] > > John Why don't you call them from a land line and ask? After 45 minutes did you get a response or did you give up? The couple times I've had an experience with On-star, the response was virtually immediate. > I used this in a new car today and didn't get a response after 45 > minutes. [quoted text clipped - 7 lines] > > John A 45 minute wait is an indication that you never had a connection. Your location may have precluded the receiver from seeing the satellite. Or there is some operational problem with the unit. Take the car back to the dealer. > > I used this in a new car today and didn't get a response after 45 > > minutes. [quoted text clipped - 12 lines] > satellite. Or there is some operational problem with the unit. Take > the car back to the dealer. 45 minutes is absurd for the advertised safety feature of Onstar. Unless they monitored your vehicle and could tell you were moving but even so 45 minutes - not acceptable. > > > I used this in a new car today and didn't get a response after 45 > > > minutes. [quoted text clipped - 16 lines] > Unless they monitored your vehicle and could tell you were moving but > even so 45 minutes - not acceptable. I doubt he was connected. Since he was driving may have hit an area of no signal, or it wasn't set up right..
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