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Car Forum / Driving, Maintenance, Tuning / General Car Topics / January 2008

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Vehicle Recalls Up 25% in 2007

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C. E. White - 02 Jan 2008 14:38 GMT
Looks like Ford won the 2007 Recall crown for the most vehicles
recalled......Mostly because of the cruise control switch recall
(especially since they went back ten years and recalled vehicles that
are very unlikely to have a problem with the switch).

From Light and Medium Truck Magazine:

Vehicle Recalls Up 25% in 2007

The number of vehicles recalled increased more than 25% in 2007, but
the biggest recalls were largely limited to older models, suggesting
that automakers are building more reliable cars and trucks, the
Detroit News reported last Thursday.

Overall, 14.2 million vehicles were recalled last year, up from 11.2
million in 2006, but still far below the 30.8 million recalled in
2004, according to preliminary figures from the National Highway
Traffic Safety Administration, the paper reported.

The increase is mainly due to a big jump at Ford Motor Co., which
recalled 5.5 million vehicles last year, with about 4.8 million from
2004 and earlier models.

Most were recalled for a nagging problem with a cruise control
deactivation switch the Dearborn-based automaker has been dealing with
for years, according to the News.

The other top five automakers saw their recall numbers decline, with
General Motors Corp. seeing the biggest improvement. GM recalled
537,992 vehicles as of Dec. 21, a 61% drop.

Honda Motor Co. saw a 54% decline. Chrysler LLC and Toyota Motor Corp.
also recalled fewer vehicles than in 2006, the News said. - L&MT

At least for now, the original Detroit News Article is at
http://www.detnews.com/apps/pbcs.dll/article?AID=2007712270343

Ed
Jeff - 02 Jan 2008 14:44 GMT
> Looks like Ford won the 2007 Recall crown for the most vehicles
> recalled......Mostly because of the cruise control switch recall
[quoted text clipped - 14 lines]
> 2004, according to preliminary figures from the National Highway
> Traffic Safety Administration, the paper reported.

There were about 16 million light trucks and cars sold last year, so the
recall rate was about 1 recall per vehicle. Considering how complicated
the electronics are in cars and trucks, that is pretty good rate, IMHO.

Jeff

> The increase is mainly due to a big jump at Ford Motor Co., which
> recalled 5.5 million vehicles last year, with about 4.8 million from
[quoted text clipped - 15 lines]
>
> Ed
C. E. White - 02 Jan 2008 15:03 GMT
>> Looks like Ford won the 2007 Recall crown for the most vehicles
>> recalled......Mostly because of the cruise control switch recall
[quoted text clipped - 21 lines]
>
> Jeff

Well since over 5 million of the vehicles recalled were Ford trucks
built before 2004, the numbers are even better. But these are only
recalls for "safety defects" not all problems.

Ed

>> The increase is mainly due to a big jump at Ford Motor Co., which
>> recalled 5.5 million vehicles last year, with about 4.8 million
[quoted text clipped - 16 lines]
>>
>> Ed
Ray O - 03 Jan 2008 02:31 GMT
<snipped>
> Well since over 5 million of the vehicles recalled were Ford trucks built
> before 2004, the numbers are even better. But these are only recalls for
> "safety defects" not all problems.
>
> Ed

Automakers will issue recalls for safety defects and for emissions problems.
Signature


Ray O
(correct punctuation to reply)

Art - 02 Jan 2008 17:30 GMT
I don't feel recalls should be considered negatively.  I think Consumer
Reports should subtract them out before calculating repair rates.  The end
result would be that car manufacturers would tend to do more free recall
repairs to keep their repair rate better than average and consumers would
pay less for repairs.

> Looks like Ford won the 2007 Recall crown for the most vehicles
> recalled......Mostly because of the cruise control switch recall
[quoted text clipped - 34 lines]
>
> Ed
Jeff - 02 Jan 2008 18:23 GMT
> I don't feel recalls should be considered negatively.  I think Consumer
> Reports should subtract them out before calculating repair rates.  The end
> result would be that car manufacturers would tend to do more free recall
> repairs to keep their repair rate better than average and consumers would
> pay less for repairs.

What were you talking about? It is much easier to follow a thread if you
in-line post rather than top post.

I don't agree. It's still a pain to get a car or truck to the dealer.
Neither the dealer nor the car maker pay for fuel, wear and tear or time
lost while taking the vehicle in for repairs. A separate line for
in-warranty repairs (including recalls0 might be appropriate, but they
should not be ignored.

I don't think how Consumer Reports reports recalls will affect the
behavior of car makers at all.

Jeff

>> Looks like Ford won the 2007 Recall crown for the most vehicles
>> recalled......Mostly because of the cruise control switch recall
[quoted text clipped - 34 lines]
>>
>> Ed
still just me - 03 Jan 2008 00:04 GMT
>What were you talking about? It is much easier to follow a thread if you
>in-line post rather than top post.
[quoted text clipped - 9 lines]
>
>Jeff

"Recalls" these days are generally only for safety related items. If
the manufacturer won't be sued, they typically just issue a TSB,  or
perhaps have a "service campaign" for significant issues that they
feel will hurt their reputation or really piss off the customers. They
only "recall" when absolutely necessary or ordered to do so.
Ray O - 03 Jan 2008 02:33 GMT
>>What were you talking about? It is much easier to follow a thread if you
>>in-line post rather than top post.
[quoted text clipped - 15 lines]
> feel will hurt their reputation or really piss off the customers. They
> only "recall" when absolutely necessary or ordered to do so.

A special service campaign, or SSC, is the industry term for a recall.
Signature


Ray O
(correct punctuation to reply)

still just me - 04 Jan 2008 02:36 GMT
>> "Recalls" these days are generally only for safety related items. If
>> the manufacturer won't be sued, they typically just issue a TSB,  or
[quoted text clipped - 3 lines]
>
>A special service campaign, or SSC, is the industry term for a recall.

Perhaps for certain manufacturers, but there are also "service
campaigns" that are not recalls. They are conducted by manufacturers
that are fixing known defects or potential defects voluntarily. In
addition, there are "service campaigns" that are "do it if the car is
in for other warranty service but don't call the customer in".

From personal experience I don't think Nissan and Toyota ever do it -
not sure about the Ford group included in the crosspost.
Ray O - 04 Jan 2008 03:20 GMT
>>> "Recalls" these days are generally only for safety related items. If
>>> the manufacturer won't be sued, they typically just issue a TSB,  or
[quoted text clipped - 9 lines]
> addition, there are "service campaigns" that are "do it if the car is
> in for other warranty service but don't call the customer in".

When an automaker fixes known defects or potential defects voluntarily, they
are called (at least in Toyota's case) a special policy adjustment, or SPA.

It is illegal in most states for the dealer to perform any work on the
customers car without the customer's consent, whether it is customer pay,
warranty, SSC, or SPA work and a violation of the automaker's service
policies.  If the customer is not going to be charged for the work, there is
no reason for the dealer to do it on the sly - the will simply call the
customer and say that they found a potential problem, and would the customer
OK it if the repairs will be paid for the by automer?

> From personal experience I don't think Nissan and Toyota ever do it -
> not sure about the Ford group included in the crosspost.

A Toyota dealer that routinely did work without the customer's consent would
soon be audited  by the district service manager or a warranty auditor from
the national office and charged back for those unauthorized repairs.
Signature


Ray O
(correct punctuation to reply)

still just me - 04 Jan 2008 12:58 GMT
>When an automaker fixes known defects or potential defects voluntarily, they
>are called (at least in Toyota's case) a special policy adjustment, or SPA.

Yes, just terminology.

>It is illegal in most states for the dealer to perform any work on the
>customers car without the customer's consent, whether it is customer pay,
[quoted text clipped - 3 lines]
>customer and say that they found a potential problem, and would the customer
>OK it if the repairs will be paid for the by automer?

Perhaps strictly speaking. I've had a dealer do warranty work and when
I picked up the car they told me "we also did x and y at no charge as
part of a service campaign". Didn't upset me - in fact, I was happy to
know they would voluntarily do work just to keep my car running well.
Jeff - 04 Jan 2008 13:00 GMT
>> When an automaker fixes known defects or potential defects voluntarily, they
>> are called (at least in Toyota's case) a special policy adjustment, or SPA.
[quoted text clipped - 13 lines]
> part of a service campaign". Didn't upset me - in fact, I was happy to
> know they would voluntarily do work just to keep my car running well.

How is this voluntary? They do it for free?

Jeff
still just me - 05 Jan 2008 04:54 GMT
>> Perhaps strictly speaking. I've had a dealer do warranty work and when
>> I picked up the car they told me "we also did x and y at no charge as
>> part of a service campaign". Didn't upset me - in fact, I was happy to
>> know they would voluntarily do work just to keep my car running well.
>
>How is this voluntary? They do it for free?

Yes. If it's a "service campaign" of the sort I mentioned: the factory
repairs every car that comes in for service if it requires the update
at no charge. Obviously they don't do work that requires payment
without authorization.
Ted Mittelstaedt - 06 Jan 2008 06:42 GMT
> >> When an automaker fixes known defects or potential defects voluntarily, they
> >> are called (at least in Toyota's case) a special policy adjustment, or SPA.
[quoted text clipped - 15 lines]
>
> How is this voluntary? They do it for free?

"at no charge" means "for free" in most people's world.

Ted
Picasso - 03 Jan 2008 09:59 GMT
>> What were you talking about? It is much easier to follow a thread if you
>> in-line post rather than top post.
[quoted text clipped - 15 lines]
> feel will hurt their reputation or really piss off the customers. They
> only "recall" when absolutely necessary or ordered to do so.

Yeah, like the cruise control module that they sent me a letter in July
saying the parts wont be available until quarter 4... so in november i
was at the dealer with my pickup, and of course it was not available,
apparently until quarter 1...

Speaking of "absolutely necessary" the car is a 1993... cruise worked
fine all those years, and works fine to this day.  They recomended I
schedule an appointment to have it disconnected... now theres a waste of
time ... scheduling an appointment to break something, then come back to
get it fixed right... yep, that sounds about like our ford dealer.
Jeff - 03 Jan 2008 12:59 GMT
<...>

>> "Recalls" these days are generally only for safety related items. If
>> the manufacturer won't be sued, they typically just issue a TSB,  or
[quoted text clipped - 12 lines]
> time ... scheduling an appointment to break something, then come back to
> get it fixed right... yep, that sounds about like our ford dealer.

Fixing a potential cruise control module is necessary if you're going to
drive the vehicle with cruise control. However, more likely they were
either ordered to do it by the Feds or knew they were going to be
ordered to do it. However, the idea of disconnecting the cruise control
is Ford's. It has to do with liability.

Jeff
C. E. White - 03 Jan 2008 13:11 GMT
> <...>
>
[quoted text clipped - 24 lines]
> going to be ordered to do it. However, the idea of disconnecting the
> cruise control is Ford's. It has to do with liability.

Ford initiated the original CC recall voluntarily (although NHTSA was
likely to have forced an eventual recall). However this last follow-up
recall seems like over-kill times three. My Father's Ranger got the
treatment. It is 8 years old, doesn't have the always live circuit,
and has never had a problem, yet it now has a shiny bundle of wires
tacked onto the switch at the master cylinder. I think Ford just
decided they didn't want any more insurance fires blamed on the CC
deactivation switch. I've followed the history of this in the NHTSA
complaint database. Before Ford initiated the original recall, there
were very few reports of fires related to the CC deactivation switch.
Almost all of the complaints were identified as being associated with
a particular batch of switches used on F150s and Expeditions. For
these vehicles, the circuit that included the CC deactivation switch
was always live (had power even when the ignition was off). Within
days of the announcement of the original recall, the complaints
started pouring in. You might say that people didn't know they should
complain until they realized why their truck may have caught on fire.
However, many of the complaints were very suspicious - the wording was
literally copied from the press reports. And a large number of
complaints dealt with vehicles that did not have the same always live
circuit used by the F150. Ranger, Explorers, Ford cars all used a
similar switch, but the circuit was a switched circuit (no power when
the ignition was off). Yet even these vehicles were claimed to be
bursting into flame when parked. All very suspicious. Ford tried to
end the complaints by recalling all the vehicles with always live
circuits. But this was not enough. Finally they have recalled
everything that could remotely have the problem, at a cost of
billions. I suppose it is the only way to end the madness, but it sure
seems like overkill to me.

Ed
Ted Mittelstaedt - 06 Jan 2008 06:47 GMT
> > <...>
> >
[quoted text clipped - 54 lines]
> billions. I suppose it is the only way to end the madness, but it sure
> seems like overkill to me.

Quite possibly you had people with cruise controls that failed after
the vehicle warranty ran out who are looking for a free repair.  That
to me seems more logical.  Who in their right mind would want to
go to the hassle of dropping their car off for warranty work that was
unnecessary?

Ted
Jeff - 15 Jan 2008 21:08 GMT
the eternal gifts which He was preparing for
them.

The Greeks and Latins then set up false deities; the poets made a hundred
different theologies, while the philosophers separated into a thousand
different sects; and yet in the heart of Judaea there were always chosen men
who foretold the coming of this Messiah, which was known to them alone.

He came at length in the fullness of time, and time has since witnessed the
birth of so many schisms and heresies, so many political revolutions, so
many changes in all things; yet this Church, which worships Him who has
always been worshipped, has endured uninterruptedly. It is a wonderful,
incomparable, and altogether divine fact that this religion, which has
always endured, has always been attacked. It has been a thousand times on
the eve of universal destruction, and every time it has been in that state,
God has restored it by extraordinary acts of His power. This is astonishing,
as also that it has preserved itself without yielding to the will of
tyrants. For it is not strange that a State endures, when its laws are
sometimes made to give way to necessity, but that... (See the passage
indicated in Montaigne.)[111]

614. States would perish if they did not often make their laws give way to
necessity. But religion has never suffered this, or practised it. Indeed,
there must be these compromises or miracles. It is not strange to be saved
by yieldings, and this is not strictly self-preservation; besides, in the
end they perish entirely. None has endured a thousand years. But the fact
that this religion has always maintained itself, inflexible as it is, proves
its divinity.

615. Whatever may be said, it must be admitted that the Christian religion
has something astonishing in it. Some will say, "This is because you were
born in it." Far from it; I stiffen myself against it for this very reason,
for fear this prejudice bias me. But, although I am born in it, I cannot
Picasso - 15 Jan 2008 21:44 GMT
two chances. If you gain, you gain all; if you lose, you lose nothing.
Wager, then, without hesitation that He is. "That is very fine. Yes, I must
wager; but I may perhaps wager too much." Let us see. Since there is an
equal risk of gain and of loss, if you had only to gain two lives, instead
of one, you might still wager. But if there were three lives to gain, you
would have to play (since you are under the necessity of playing), and you
would be imprudent, when you are forced to play, not to chance your life to
gain three at a game where there is an equal risk of loss and gain. But
there is an eternity of life and happiness. And this being so, if there were
an infinity of chances, of which one only would be for you, you would still
be right in wagering one to win two, and you would act stupidly, being
obliged to play, by refusing to stake one life against three at a game in
which out of an infinity of chances there is one for you, if there were an
infinity of an infinitely happy life to gain. But there is here an infinity
of an infinitely happy life to gain, a chance of gain against a finite
number of chances of loss, and what you stake is finite. It is all divided;
where-ever the infinite is
Picasso - 03 Jan 2008 10:04 GMT
>> I don't feel recalls should be considered negatively.  I think
>> Consumer Reports should subtract them out before calculating repair
[quoted text clipped - 10 lines]
> in-warranty repairs (including recalls0 might be appropriate, but they
> should not be ignored.

Inline is ok on one response, but gets confusing in sequential posts.

I believe they should be left in for repairs.  It is defiantly a
considerable waste of time for any work done in a shop, be it a wiper
blade or a transmission job, you're going to waste the same amount of
time dropping it off and picking it up... maybe even more on the recall
because you may choose to wait for it.  These certainly are a sort of
"repair" -- the mfg's should build these things properly the first time
(now i know this won't happen) but left in, it is still a measure of how
the vehicle is built.

If you were buying medical equipment and looked at the tsb's... would
you buy brand A (lets say a chevy cavalier with 321tsbs & numerous
recalls) or a brand B (lets say a crown victoria with 100tsbs and a
couple recalls... ;P
Jeff - 03 Jan 2008 13:09 GMT
>>> I don't feel recalls should be considered negatively.  I think
>>> Consumer Reports should subtract them out before calculating repair
[quoted text clipped - 12 lines]
>
> Inline is ok on one response, but gets confusing in sequential posts.

Thanks for showing us bottom posting isn't very easy to follow either.

> I believe they should be left in for repairs.  It is defiantly a
> considerable waste of time for any work done in a shop, be it a wiper
[quoted text clipped - 4 lines]
> (now i know this won't happen) but left in, it is still a measure of how
> the vehicle is built.

Yet it is nearly impossible to avoid recalls and service problems in
vehicles. There is no way to predict with 100% certainty that something
will perform the way you think it will perform. Plus, not everything is
made by the automakers themselves. If a subcontractor makes a mistake,
that could lead to a recall.

> If you were buying medical equipment and looked at the tsb's... would
> you buy brand A (lets say a chevy cavalier with 321tsbs & numerous
> recalls) or a brand B (lets say a crown victoria with 100tsbs and a
> couple recalls... ;P

Depends. It could be that the recalls for one brand were a lot of minor
recalls and the other recalls were for problems leading to, how shall I
put it?, fatal misadventures. I would look at the types of recalls as well.

Jeff
 
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