Yes..just like on the phone.."Your call is important to us  >>>>"

= = = = = =

Not at all--always quick and polite.  Since 2001, on two separate cars,
I've always had excellent response but we have their intermediate
service (Basic + Nav and hands-off phone -- not the high-end concierge
service). Haven't experienced any delays in reaching advisors. A couple
of calls to OnStar to report Freeway accidents have involved more delay
in CHP's 911 operator picking up on the transfer than for OnStar to
process the call.

OnStar's GPS accuracy has fallen within a CEP of about 40 yards. Only
bitch is that they don't provide navigation coverage south of the border
in Mexicali, Tijuana etc. which is where I really need it.

This morning, while on the way to the dealer for a 3K service I called
Onstar to find out if there were any outstanding codes to mention to the
Service Advisor.  Onstar picked up on the second ring, transfer to
maintenance took about 10 seconds, callback and scan another 10 sec.
OnStar was back with a negative code report within another few seconds.
 Probably 2 minutes max from button push to final answer.

We have seldom used the Nav/Directions function.  I'll drop it at the
end of the year.  Maybe when we step back down to the basic, security,
emergency and door unlock service I'll see slower service.

I think they would do better by unbundling their offerings.  I just
don't need the whole intermediate package.  Perhaps pricing on a "per
incident" basis (a la Microsoft) might bring them more customers.

...PJ