 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Car Forum / Chevrolet / Chevrolet Corvette / June 2007Watch out for CARMAX
The following is from a complaint I just register with the BBB. If you've had similar problems please contact me... I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time I noticed several problems with the car that needed to be fixed. I reported the issues and left the car with them for repair. When I picked up the car I noticed that most of my issues were not addressed. While waiting for parts to arrive for the second round of repairs, I took the car home for a few days. I found numerous other repair issues. I found 12 warrantee issues. When I brought the car back I gave the Service Manager, Sammy Warnamally a printed list, and copies of CARMAX's certification form showing why these items were covered. I brought my car in on 6/1/07. When I got my car back 14 DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and valet key were not in yet, 3) convertible cover was not ordered, 4) trim around the door handle wasn't addressed 5) visor wasn't replaced "because Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if the car suffered a heavy impact or was driven a long distance down a dirt road. Caked on white mud is on the inside door panels. For 2 weeks I have been strung along by the service manager. When I asked to pick up my car until the parts arrived, I was repeatedly told the seats were taken apart and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar Parts Department told me their delivery takes a week at most and parts can be overnighted for a nominal cost of $6 per item. I was lied to that my car was ready except for the headrest motors. I was also lied to about the extra set of keys being there. Despite involvement of Operations Manager Adam Warner and General Manager Theresa, my vehicle is still not fixed. I have lost many hours work, suffered grief, and have had to pay $606 payment for a car I was only able to drive a few days. I am releasing this to the Media, posting my story on Internet consumer protection websites, forums and newsgroups to get together a class action lawsuit. I am registering a complaint with the Attorney General's Office and State Attorney's Office, as I suspect foul play. As it is impossible to trust CARMAX, I want all further repairs to be done at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse damage. Compensation for my monthly payment to Capital One for $606. My lost time and wages estimated at 6 hours at $150 an hour. Grief and punitive damages will be addressed in another arena. Stephen Horrillo advancitREMOVETHIS@comcast.net  SignaturePosted via a free Usenet account from http://www.teranews.com On Jun 15, 6:26 am, "Stephen Horrillo" <advan...@REMOVETHIScomcast.net> wrote: > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... I had the exact opposite experience at CARMAX in Laurel, MD. They went above and beyond, including sending my car to a second local new car dealer after the first local dealer gave them the "they all do that" line of BS. > On Jun 15, 6:26 am, "Stephen Horrillo" > <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 6 lines] > dealer after the first local dealer gave them the "they all do that" > line of BS. This one was in Davie Florida. Bad managment I guess. Hopefull the corporate office has a better attitude. SignaturePosted via a free Usenet account from http://www.teranews.com >> On Jun 15, 6:26 am, "Stephen Horrillo" >> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 9 lines] >This one was in Davie Florida. Bad managment I guess. Hopefull the corporate >office has a better attitude. I bought two vehicles from this exact dealership. The only issue I ever had with them was they wouldn't give my wife a decent finance rate because she was a 'housewife', so I had to go there and deal with them myself. They addressed every issue I had promptly. Maybe it's because you bought a Jag? -- lab~rat >:-) Stupid humans... >>> On Jun 15, 6:26 am, "Stephen Horrillo" >>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 15 lines] >them myself. They addressed every issue I had promptly. Maybe it's >because you bought a Jag? Ok, I gotta ask. Why did you give your money to a place that tried to screw your spouse over? I would have bought someplace else and then driven over & rubbed it in the Finance Monkey's face! Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" >>>> On Jun 15, 6:26 am, "Stephen Horrillo" >>>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 19 lines] >screw your spouse over? I would have bought someplace else and then >driven over & rubbed it in the Finance Monkey's face! I think the guy was ignorant because he was plugging her part time income into the computer and not taking my income into account. The vehicle was a REAL good deal in comparison to what we were looking at. I walked in and told him that he was going to have to meet our current payments and he did. Sometimes you just have to straighten out the loose nut behind the computer. -- lab~rat >:-) Stupid humans... >>>>> On Jun 15, 6:26 am, "Stephen Horrillo" >>>>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 29 lines] >Sometimes you just have to straighten out the loose nut behind the >computer. I used to take your approach and teach other people how to do their jobs when I was attempting to get service from them. Sometimes I still do if I think they are capable of learning, or like in your case it is a really god deal, but I guess over time I've just sort of lost my patience with incompetence. True story, wife and I were de-doing the kitchen and she wanted all new appliances. She drags me over to Best Buy and points out what she wants. The whole she-bang of kitchen gadgets & gizmos. I tell the sales monkey to wrap'er up & arrange delivery. After watching him putz with the computer for what had to be at least an hour -- he tells me delivery will be in six weeks. I looked at him like he just asked to screw me, the wife & pet dog and inquired as to why it was going to take six-weeks to bring 10-grand worth a sh.t about two miles. He went uh duh, first available delivery appointment. I walked up to the customer service counter & asked who wanted to take personal responsibility for losing Best Buy a 10-grand sale (rather loudly, but not obscenely so). I swear to gawd they all just stared at me and not freakin one spoke. Took the wife by the arm went over to Home Depot next door. Told the sales chick I wanted a fully equipped top-O-line stainless steel kitchen setup. About 10 minutes later I was walking out with the entire order inputted into the system then delivered & installed three days later. Moral of the story -- don't f.ck around with a guy who hates to go shopping with his wife & has an annual bonus burning a whole in her pocket. Me I could have lived with the old white sh.t for another decade. Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" >>>>>> On Jun 15, 6:26 am, "Stephen Horrillo" >>>>>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 60 lines] >pocket. Me I could have lived with the old white sh.t for another >decade. I agree, but would you have paid an extra 2 grand to make that point? I wasn't willing to do so. The guy she was dealing with barely spoke English and I'm a pretty good judge of people, I believe he wasn't trying to rip her off. He was just ignorant. Now, there's the other side of the story that I didn't tell you, my wife shopped and made the deal on the vehicle by herself and didn't draw me into the picture until the last minute. Now THAT'S worth something... -- lab~rat >:-) Stupid humans... >>>>>>> On Jun 15, 6:26 am, "Stephen Horrillo" >>>>>>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 65 lines] >English and I'm a pretty good judge of people, I believe he wasn't >trying to rip her off. He was just ignorant. 2K? I don't think so. I'm grumpy -- not stupid. The thing is, that I would still be irritated. I'm trying to get irritation out of my life. >Now, there's the other side of the story that I didn't tell you, my >wife shopped and made the deal on the vehicle by herself and didn't >draw me into the picture until the last minute. Now THAT'S worth >something... Yeah, at least 2-grand and a handjob. Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" >>>>>>>> On Jun 15, 6:26 am, "Stephen Horrillo" >>>>>>>> <advan...@REMOVETHIScomcast.net> wrote: [quoted text clipped - 76 lines] >> >Yeah, at least 2-grand and a handjob. Wait a minute, I was thinking I owed her. Now ya got me thinking... -- lab~rat >:-) Stupid humans... > I think the guy was ignorant because he was plugging her part time > income into the computer and not taking my income into account. The [quoted text clipped - 5 lines] > Sometimes you just have to straighten out the loose nut behind the > computer. Know the difference between a no-doc loan and a stated income loan. You weren't asked for proof of income were you? SignaturePosted via a free Usenet account from http://www.teranews.com > >I bought two vehicles from this exact dealership. The only issue I > >ever had with them was they wouldn't give my wife a decent finance [quoted text clipped - 5 lines] > screw your spouse over? I would have bought someplace else and then > driven over & rubbed it in the Finance Monkey's face! My "Blank Check Loan" loan with Capital One came in a whopping three percentage points lower than CARMAX's financing. No doubt they are doing an add-on. Go to Capital One's website and do a refinance! SignaturePosted via a free Usenet account from http://www.teranews.com >> >I bought two vehicles from this exact dealership. The only issue I >> >ever had with them was they wouldn't give my wife a decent finance [quoted text clipped - 9 lines] >percentage points lower than CARMAX's financing. No doubt they are doing an >add-on. Go to Capital One's website and do a refinance! When purchasing my last Vette the finance Monkey swore up & down that 10.9% was the absolute best rate he had in his book for a used car. I bet him $20 I could get on the Internet and find a better rate in 10-minutes. He took the bet, I jumped on his machine & hit the Internet. One Finance Monkey out a crisp $20! Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" Did that very thing this last year. Business manager of the local small town Toyota dealer gave us a crappy price on the wife's new Highlander. We walked out, went elsewhere, even though a lot further away for the purchase. The ride was well worth the difference in price. We are in the local one for the service, and make a point of letting them know how that guy lost them a sale. We also let everyone we talk to know how he screwed up and we got a better deal elsewhere. > Ok, I gotta ask. Why did you give your money to a place that tried to > screw your spouse over? I would have bought someplace else and then > driven over & rubbed it in the Finance Monkey's face! > >This one was in Davie Florida. Bad managment I guess. Hopefull the > >corporate [quoted text clipped - 5 lines] > them myself. They addressed every issue I had promptly. Maybe it's > because you bought a Jag? My friend is getting jerked around there too. His car has been in the shop two months out of the tree months he had it. Bad motor mounts, bad hoses. Nothing's covered under the extended warrantee, but yet should have been put right before they sold the car. At least that's what their Certification says. He's a lot more meek than me so he's paying through the nose. They won't even give him a rental. He bought a Toyota Echo however. I sold my '98 Vette before I bought the Jag and I like the Jag better. It's just as fast and is much more pleasurable and refined to drive. I leased an XK8 at aroud the same time I bought the Vette. Even with the underpowered XK8 I favored driving the Jag. My wife favored the Vette. Oh, BTW I added 100hp nitrous and cut-outs on the Jag so that helped a lot! This one, the XKR is supercharged so it feels as fast as the Vette without pushing a button. BTW they've agreed to buy back the car. Once they chaged the Vett's headlights to those Jap one's, the C-6 became out of the question. :( SignaturePosted via a free Usenet account from http://www.teranews.com > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... [quoted text clipped - 45 lines] > > Stephen Horrillo advancitREMOVETHIS@comcast.net My question is if you knew about all these problems with the car before you drove it off the lot, why did you take delivery BEFORE these issues needed to be addressed? I am not trying to be a smart a.s here, but It seems that was your first mistake. Fwed > > car I was only able to drive a few days. I am releasing this to the > > Media, [quoted text clipped - 19 lines] > needed to be addressed? I am not trying to be a smart a.s here, but It > seems that was your first mistake. I didn't take delivery at first. They did repairs, but not all of them. The second time I brought it in they assured me they were ordering the parts and would put everything right. SignaturePosted via a free Usenet account from http://www.teranews.com >> > car I was only able to drive a few days. I am releasing this to the >> > Media, [quoted text clipped - 25 lines] > and > would put everything right. So, let me get this straight... you found a car, it had issues, you asked them to fix the car before you took delivery....they told you to pick it up because the car was ready, you checked it over again and found more issues, and still took it home? hmmmmm.....back to square one.... I would have left it there until it was complete and all issues were resolved...maybe I would be an a.s for doing so, but at least I would know the car had no problems and the dealer was willing to give me good service without any hassle. I guess you learned a valuable lesson here huh?? 20/20 hindsight is always well...20/20.....lol Good luck with the car though....hopefully they resolved all your issues and you are a happy owner now... Fwed Did you have your dog pick out this automobile? I see you're still living the life of bad car problems, sorry you have that kind of poor judgment. On 15-Jun-2007, "Dad" <knockers@fisher.net> wrote: > Did you have your dog pick out this automobile? I see you're still > living the life of bad car problems, sorry you have that kind of poor > judgment. I just don't sit back and take it like you. Nice to see you're still a putz though. :) SignaturePosted via a free Usenet account from http://www.teranews.com You should have bought a Corvette. > You should have bought a Corvette. he should also take his "Jaguar" problems to a group that's on-topic for Jaguar's ! this is NOT the group... my2¢ Signature"Key" ===== >> You should have bought a Corvette. > [quoted text clipped - 3 lines] > > my2¢ Well, some of us corvette owners also own a jag, but still..... also the jag newsgroup sucks as far as help goes... Fwed I could say, "It's a F-O-O-O-O-R-D." But, It's Friday and the WX is beautiful. Good news: This wasn't cross posted. Hey Stephen, At $300 grand a year you should know better! I don't care which dealer it is. Next time: Don't ever hand a dealer a list of things you expect to have fixed. (This sort of list won't cut ice with the BBB, Attorney Gen. or anyone else.) Have the dealer give you a signed list of what's going to be done, when, and to what standard (new parts, reconditioned, etc.) Do this while the money is still in your pocket. Try to live so that you don't revert to litigation--only raises your B.P. and takes money from your pocket. Hope this will help... next time. -- pj > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... [quoted text clipped - 34 lines] > > Stephen Horrillo advancitREMOVETHIS@comcast.net >The following is from a complaint I just register with the BBB. If you've >had similar problems please contact me... [quoted text clipped - 34 lines] > >Stephen Horrillo advancitREMOVETHIS@comcast.net While I'll agree that is possibly a shitty level of service, you're also going to have to come to grips with a couple of things yourself. First and foremost this is a Corvette Forum, and I'm only saying that so my response is at least on-topic. Now as to buying used cars, especially luxury used cars. When anyone other then the brand dealer is selling a used luxury car that means they got them at an auction, usually because the brand-name dealer knew the vehicle had issues and didn't want to be associated with it. All of your luxury/high-end vehicle dealers get rid of the dogs via auction to the second-tier retailers. Even if you "bought with your heart" instead of your head, (btw -- we've all done it at one time or another, its how we learn) you should have made addressing all of the issues you were aware of as part of the deal and never took delivery until they were 100% addressed to your satisfaction. Lastly, I hope to god you are 100% right & accurate with everything you just said about these people in public, because if you are not -- you've just set yourself up for one helluva slander/libel suit. Especially if the dealer is/was working with you to address these issues. Lastly, while my middle name isn't Nostradamus, I predict you don't get jackshit other then aggravation & grief if you're attempting to pursue a legal remedy to this problem, let alone the amounts of money you mentioned. Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" >Lastly, while my middle name isn't Nostradamus, I predict you don't >get jackshit other then aggravation & grief if you're attempting to >pursue a legal remedy to this problem, let alone the amounts of money >you mentioned. ============================= I agree with you . Makes no difference, Nostradamus or not I think your prediction will come true...! Why anyone would buy a car from any dealer that had 12 "issues" it is just beyond me.. unless the price was extremely good and the issues were not important to you, were quickly and easily fixed by you, and were not related to a saftey issue etc. Bob G. . >>Lastly, while my middle name isn't Nostradamus, I predict you don't >>get jackshit other then aggravation & grief if you're attempting to [quoted text clipped - 9 lines] >were not important to you, were quickly and easily fixed by you, and >were not related to a saftey issue etc. Why anyone would buy a high-end luxury car from what is a normally discount mass retailer beats me in the first place. If the car was pristine, the brands dealer would have kept it. I can understand buying something like this person-person, or from the Dealers lot, but not off a "Used Car Lot", especially with "issues". Signature"On a hot summer night, would you offer your throat to the wolf with the red roses?" 'I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time I noticed several problems with the car that needed to be fixed.' REPLY: The way i would have handled the purchase of your Jag , would be to have had an authorized Jag Dealer do a thorough inspection on it whereby they write down all the problems they found with it. Then, go back to CarMax with the list and cost of repairs and tell them you will only buy the car from them if they reduce the purchase price to cover the repair costs. If they agree and you purchase the Jag, then you go back to the Jag Dealer to have the work done.
|
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.