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Car Forum / Chevrolet / Chevrolet Malibu / February 2004Malibu 2004 low quality
I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two weeks and 300 miles after I bought it, a warning light turned on, so I went back to the GM dealer and they spent four days only for the diagnosis. The breaks interruptor seems to be the problem, but it takes three more days to have the spare part from a plant 50 miles away. I also have a noise in one wheel and the airbags module (whatever it means) have to be replaced. I should buy a japanese car, a Honda or a Toyota, and not this american low quality vehicle (assembled in Fairfax - take care!) Salvador Sanchez Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Fri, Feb 6, 2004, 10:56pm From: srsg01@avantel.net (Salvador R. Sánchez Gutiérrez) I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two weeks and 300 miles after I bought it, a warning light turned on, so I went back to the GM dealer and they spent four days only for the diagnosis. The breaks interruptor seems to be the problem, but it takes three more days to have the spare part from a plant 50 miles away. I also have a noise in one wheel and the airbags module (whatever it means) have to be replaced. I should buy a japanese car, a Honda or a Toyota, and not this american low quality vehicle (assembled in Fairfax - take care!) Salvador Sanchez Im kinda confused on what the problem really was....What light came on ? And why so long for them to diagnose the problem? As far as you bing upset ....yeah i would too..But the parts that you say they are replaceing were not assembled in the unitedstates.....As far as Fairfax does it say it was assembled in Fairfax on the driver door? All cars import or not will have problems some more than others....I work at a chevy/honda dealership in south texas near the mexican border...We get just as many hondas in as we do gm cars....And to make matters worse most were assembled in mexico and canada....You live near a assembly plant...where they put them togeather not where they store parts to be sold for repairs...This is why it will take so long but the dealership could have it shipped overnight...Id have a talk with the owner of the dealership ...Just to see what he can do for you...Sounds to me you really dont have alot of problems as they are making it sound but are changing out parts because they dont know what it is and they know warrenty will cover it....ive seen them have probem out of the factory but not this many....And ive been doing this for a long time....Ask them for the codes they pulled when they diagnosed the car .....im just having a hard time believeing there is this much wrong with your car...This soon.....There are dealerships which run warrenty scams...Not saying this one is but something dont sound right.... Steve C Let's not kid each other - the Malibu was a piece of crap in 1999... And nothing has changed since. >Malibu 2004 low quality Uhh, correction, it was a pile of crap in 1997 when they reintroduced it! > Let's not kid each other - the Malibu was a piece of crap in 1999... > And nothing has changed since. > > >Malibu 2004 low quality Thank you for your advice Steve. The light that came on is one at the left of the tachometer, yellow with a wrench icon. Why so long? You won?t believe it. The supervisor of the dealer's service area said to me that my car was "excessively new" (demasiado nuevo), so the mechanics haven't had the time to learn about it, and that they lacked the software they needed to do the scanning. It is obvious that GM is selling cars without the required training for the staff. Yes, a decal in the driver?s door says the car was assembled in Fairfax. I dont't think I will talk to the owner of the dealership because the impression I have of that business is no good. I'm waiting for the results and later I am going to write an extensive report for GM president in Mexico. I cannot argue with the mechanic?s supervisor without risking some further problems --you know-- and I don?t think that the dealership owner would even take my call. In this country you better go with with the boss. I'll take your advice and I will ask for the codes. At least, it can send the signal that I am not completely naif and that it's not as easy to fool me. Just to give you the complete picture: in the owner?s manual you can read that the radio system must be calibrated at the dealership in order to function correctly. Well, every time I turn on the radio a message appear in the screen: "calibrate". When I spoke with the supervisor at the repair shop, he said: "I've been in this for years and I have never heard about calibrating the radio, amigo. I think you are wrong", and I have to show him the owner's manual. Incredible, ain't it? Finally he said: "I asked the plant about the radio and they said that you just use it, it calibrate by itself gradually". Absolutely shocking. Back home I faced the mirror asking myself "do I really look so stupid". I kept quiet, but once I have my car back they are going to have reasons to remember me... This is the first Chevrolet in the family, and I guess it?s going to be the last. Salvador Sanchez Im kinda confused on what the problem really was....What light came on ? And why so long for them to diagnose the problem? As far as you bing upset ....yeah i would too..But the parts that you say they are replaceing were not assembled in the unitedstates.....As far as Fairfax does it say it was assembled in Fairfax on the driver door? All cars import or not will have problems some more than others....I work at a chevy/honda dealership in south texas near the mexican border...We get just as many hondas in as we do gm cars....And to make matters worse most were assembled in mexico and canada....You live near a assembly plant...where they put them togeather not where they store parts to be sold for repairs...This is why it will take so long but the dealership could have it shipped overnight...Id have a talk with the owner of the dealership ...Just to see what he can do for you...Sounds to me you really dont have alot of problems as they are making it sound but are changing out parts because they dont know what it is and they know warrenty will cover it....ive seen them have probem out of the factory but not this many....And ive been doing this for a long time....Ask them for the codes they pulled when they diagnosed the car .....im just having a hard time believeing there is this much wrong with your car...This soon.....There are dealerships which run warrenty scams...Not saying this one is but something dont sound right.... Steve C Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Fri, Feb 6, 2004, 10:56pm From: srsg01@avantel.net (Salvador R. S?nchez Guti?rrez) I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two weeks and 300 miles after I bought it, a warning light turned on, so I went back to the GM dealer and they spent four days only for the diagnosis. The breaks interruptor seems to be the problem, but it takes three more days to have the spare part from a plant 50 miles away. I also have a noise in one wheel and the airbags module (whatever it means) have to be replaced. I should buy a japanese car, a Honda or a Toyota, and not this american low quality vehicle (assembled in Fairfax - take care!) Salvador Sanchez Yeah they are trying to pull the blinds over your eyes.....You sometimes DO have to calibrate the radio...I know the message you talking about very well....It needs to be reprogrammed through the BCM.......As far as have the tools to properly diagnose a 2004 ????????? Cant seem to understand that one.....If they are a dealership and all they should'nt be selling things they cant fix....The shop seems to be running a scam operation....And I think your probly not the only one with this same problem...I surly hope you get what is needed to take care of this situation...Its things like this that make all of us in this business look bad.. Steve C Re: Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Sat, Feb 7, 2004, 11:55am From: srsg01@avantel.net (Salvador R. Sánchez Gutiérrez) Thank you for your advice Steve. The light that came on is one at the left of the tachometer, yellow with a wrench icon. Why so long? You won´t believe it. The supervisor of the dealer's service area said to me that my car was "excessively new" (demasiado nuevo), so the mechanics haven't had the time to learn about it, and that they lacked the software they needed to do the scanning. It is obvious that GM is selling cars without the required training for the staff. Yes, a decal in the driver´s door says the car was assembled in Fairfax. I dont't think I will talk to the owner of the dealership because the impression I have of that business is no good. I'm waiting for the results and later I am going to write an extensive report for GM president in Mexico. I cannot argue with the mechanic´s supervisor without risking some further problems --you know-- and I don´t think that the dealership owner would even take my call. In this country you better go with with the boss. I'll take your advice and I will ask for the codes. At least, it can send the signal that I am not completely naif and that it's not as easy to fool me. Just to give you the complete picture: in the owner´s manual you can read that the radio system must be calibrated at the dealership in order to function correctly. Well, every time I turn on the radio a message appear in the screen: "calibrate". When I spoke with the supervisor at the repair shop, he said: "I've been in this for years and I have never heard about calibrating the radio, amigo. I think you are wrong", and I have to show him the owner's manual. Incredible, ain't it? Finally he said: "I asked the plant about the radio and they said that you just use it, it calibrate by itself gradually". Absolutely shocking. Back home I faced the mirror asking myself "do I really look so stupid". I kept quiet, but once I have my car back they are going to have reasons to remember me... This is the first Chevrolet in the family, and I guess it´s going to be the last. Salvador Sanchez "S C" <The_Gear_Head@webtv.net> escribió en el mensaje news:18345-4024E759-4@storefull-3352.bay.webtv.net... Im kinda confused on what the problem really was....What light came on ? And why so long for them to diagnose the problem? As far as you bing upset ....yeah i would too..But the parts that you say they are replaceing were not assembled in the unitedstates.....As far as Fairfax does it say it was assembled in Fairfax on the driver door? All cars import or not will have problems some more than others....I work at a chevy/honda dealership in south texas near the mexican border...We get just as many hondas in as we do gm cars....And to make matters worse most were assembled in mexico and canada....You live near a assembly plant...where they put them togeather not where they store parts to be sold for repairs...This is why it will take so long but the dealership could have it shipped overnight...Id have a talk with the owner of the dealership ...Just to see what he can do for you...Sounds to me you really dont have alot of problems as they are making it sound but are changing out parts because they dont know what it is and they know warrenty will cover it....ive seen them have probem out of the factory but not this many....And ive been doing this for a long time....Ask them for the codes they pulled when they diagnosed the car .....im just having a hard time believeing there is this much wrong with your car...This soon.....There are dealerships which run warrenty scams...Not saying this one is but something dont sound right.... Steve C Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Fri, Feb 6, 2004, 10:56pm From: srsg01@avantel.net (Salvador R. Sánchez Gutiérrez) I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two weeks and 300 miles after I bought it, a warning light turned on, so I went back to the GM dealer and they spent four days only for the diagnosis. The breaks interruptor seems to be the problem, but it takes three more days to have the spare part from a plant 50 miles away. I also have a noise in one wheel and the airbags module (whatever it means) have to be replaced. I should buy a japanese car, a Honda or a Toyota, and not this american low quality vehicle (assembled in Fairfax - take care!) Salvador Sanchez Salvador's not the only one. I'm having the same problems, and the same levels of non-information out of GM. I am not happy. The car has been at the dealership now for well over fifteen days without a firm repair date. I'm not happy and am considering returning the car. WhiteFox > Yeah they are trying to pull the blinds over your eyes.....You sometimes > DO have to calibrate the radio...I know the message you talking about [quoted text clipped - 80 lines] > - take care!) > Salvador Sanchez | Salvador's not the only one. I'm having the same problems, and the same | levels of non-information out of GM. I am not happy. The car has been at | the dealership now for well over fifteen days without a firm repair | date. I'm not happy and am considering returning the car. Invoke the Lemon Law in your state, if the criteria covers it. So the Malibu legacy appears to live on through it's so-called new and improved model! Glad I didn't buy one (not that I would after the 2003 LS I used to have). In all fairness though, 1st year model runs generally have the most problems...best to avoid them and wait a couple of years. > Invoke the Lemon Law in your state, if the criteria covers it. > > So the Malibu legacy appears to live on through it's so-called new and improved > model! Glad I didn't buy one (not that I would after the 2003 LS I used to > have). In all fairness though, 1st year model runs generally have the most > problems...best to avoid them and wait a couple of years. I looked into the Lemon Law. From what I understand the law to be, the car should be fixed before the out of service time is up. It is a shame, because I really do like the look of the new Malibu Maxx LT. Unfortunately this is the first GM vehicle I have bought, and the experience has not been great. I wish say that the staff at the dealership has been very understanding, and are going out of their way to try to make this up to me. GM Corporate, on the other hand, will no longer take my calls - they refer me to the regional manager, but will not give me his name/number. Talk about customer service. I never had these problems with the Volvo. Thanks for Listening, Fx Neither am I happy with my Malibu. I wanted to return it but in the purchasing contract I signed it's stipulated that once you get the car the only obligation of the dealership is to repair it. Poor product quality and lousy service quality. Do not ask why american car brands loose market share so fast. This is also my first Chevrolet and it is going to be the last. Salvador > > Invoke the Lemon Law in your state, if the criteria covers it. > > [quoted text clipped - 22 lines] > > Fx | Neither am I happy with my Malibu. I wanted to return it but in the | purchasing contract I signed it's stipulated that once you get the car the [quoted text clipped - 3 lines] | going to be the last. | Salvador Don't give up. Check your state lemon laws...you usually have recourse under consumer laws. [SNIP] | GM Corporate, on the other hand, will no longer take my calls - they | refer me to the regional manager, but will not give me his name/number. | Talk about customer service. Yep, that's their normal MO...won't respond to email either, I bet. (did the same to me with my 2003 Malibu LS...which I eventually got rid of after owning it for 9-months) | I never had these problems with the Volvo. I'm sure. Same here with 30+ years buying Chrysler products. Rarely needed service help, but whe I did, they even did some out-of-warranty "goodwill" work with little prodding. | Thanks for Listening, I wish I could do more than just listen. I wish GM would build better cars! | Fx | I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two | weeks and 300 miles after I bought it, a warning light turned on, so I went [quoted text clipped - 6 lines] | | Salvador Sanchez A good rule of thumb...never-ever buy the 1st year model run of a redesigned (or new badged) vehicle. give it a couple years, at least, before buying. Well the Malibu was reintroduced in 97 and it's still a pile of Crap so your theory didn't pan out! > | I've got a Malibu 2004 and I'm quite dissapointed with the quality. Only two > | weeks and 300 miles after I bought it, a warning light turned on, so I went [quoted text clipped - 9 lines] > A good rule of thumb...never-ever buy the 1st year model run of a redesigned > (or new badged) vehicle. give it a couple years, at least, before buying. Re: Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Thu, Feb 12, 2004, 1:49am (CST+6) From: NA@home.com (Tera News) Well the Malibu was reintroduced in 97 and it's still a pile of Crap so your theory didn't pan out! If everyone read you previous post they will see how you have no idea what your talking about... Ive went agianst everything you've said because you were wrong..But in this case your right to an extent...Yeah the Malibu is made cheaply in my opinion but guess what that is how they got the price down so low....Which is probly why you bought it in the first place because it had a low price......Just like most of the cheap people in the world...Oh WOW its cheap so ill buy it ...Then complaine how cheap it really is......Isnt human nature wounderfull.....At least you stopped giving people the wrong information on the engine you dont have in your car... YA Seem to be just another unhappy TROLL..Who likes to get people all fired up... Steve C A Malibu is not particularly cheap in Mexico City. Steve is right, we were not talking about the quality of the car, but about the quality of the service in the dealership shop. In fact, tomorrow I will have 9 days! with my car in the shop and I have no answers from the dealership, not from the customer service people of GM Mexico. I am really angry and I think I will have to call a lawyer to get things done. You wouldn't believe the miserable service quality of GM. Things will have to be totally different in the future to make me change my mind: I will never buy another Chevrolet, noy even an Opel Vectra. Next time I will buy a japanese car or a VW or Peugeot. GM, Chrysler and Ford workers need not to look to far to find one of the reasons why they loose their jobs: service quality. Salvador Re: Malibu 2004 low quality Group: alt.autos.chevrolet.malibu Date: Thu, Feb 12, 2004, 1:49am (CST+6) From: NA@home.com (Tera News) Well the Malibu was reintroduced in 97 and it's still a pile of Crap so your theory didn't pan out! If everyone read you previous post they will see how you have no idea what your talking about... Ive went agianst everything you've said because you were wrong..But in this case your right to an extent...Yeah the Malibu is made cheaply in my opinion but guess what that is how they got the price down so low....Which is probly why you bought it in the first place because it had a low price......Just like most of the cheap people in the world...Oh WOW its cheap so ill buy it ...Then complaine how cheap it really is......Isnt human nature wounderfull.....At least you stopped giving people the wrong information on the engine you dont have in your car... YA Seem to be just another unhappy TROLL..Who likes to get people all fired up... Steve C | Well the Malibu was reintroduced in 97 and it's still a pile of Crap so your | theory didn't pan out! It was a general statement. :-) |
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