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Car Forum / Chevrolet / Chevrolet Malibu / January 20052004 malibu maxx lt electric steering problems, need Certified GM Tech help!
here's some electric steering problems with my 2004 malibu maxx lt. - when making complete left turns the steering wheel sticks left at 10 o'clock instead of centering and straightening out when the car straightens out. i manually have to straighten out the steering wheel. - the car also pulls to the left at highway speeds when accelerating to pass someone up. that's also very weird.... - i still have the same problem on the car pulling to the left when accelerating/decelerating - pulls to the left when accelerating/decelerating. i may be wrong but will tsb# 04-03-06-001 fix these problems? "vehicle leads/pulls characteristics and diagnosis" What was also funny was that the VP of the dealership wanted to go on a test drive with me, but when I told him I want a malibu maxx there so we can test drive my car and then compare it with their car, he declined and cancelled the appointment. hmmmmm, makes you wonder right? history of repair visits. 1st time- replaced steering column because yellow wrench light cameon, steering locked up. 2nd time - dealer admits to "forgetting" to reprogram the steering column, so they reprogrammed it. 3rd time - alignment was done because car started pulling to the left, this never happened before 4th time - dealer told me the problem is "fixed" and told me not to come back for this specific problem. WI DOT is now investigating since they decline warranty work. Sounds stupid... but have you checked the obvious? I don't mean to insult your intelligence, but even I have forgotten the simple stuff quite often ;). Check tire pressures in ALL tires. Make sure they are at factory recommendations (roughly 35psi). Also, check the tread on the tires. Are the tread levels all even for all 4 tires? I had tires going pretty bald once while others weren't & my car pulled REAL hard to the left.. I thought I needed an alignment. I checked it.. noticed how bald my tires were (2 of 'em)... replaced all 4 tires.. drove as straight as can be. HTH. -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > here's some electric steering problems with my 2004 malibu maxx lt. > [quoted text clipped - 27 lines] > > WI DOT is now investigating since they decline warranty work. Surely the dealer checked these items already when they had it...one would think! > Sounds stupid... but have you checked the obvious? I don't mean to insult > your intelligence, but even I have forgotten the simple stuff quite often [quoted text clipped - 55 lines] >> >> WI DOT is now investigating since they decline warranty work. One would think & *hope*... but it doesn't take longer than 2-3 mins to check, so why not? -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > Surely the dealer checked these items already when they had it...one would > think! [quoted text clipped - 58 lines] > >> > >> WI DOT is now investigating since they decline warranty work. > One would think & *hope*... but it doesn't take longer than 2-3 mins to > check, so why not? Yea, couldn't hurt! You're right! I check the tire pressure on my vehicles as a routine every couple or three weeks anyway. My mothers 04 Malibu Maxx also has/had this same problem as well as warning light problems. These were/are constent issues. There are known problems with the steering in the 04 Malibu and many complants about the steering locking up. After several visits to the dealer which could not fix her Malibu, my mother found that the "Lemon Law" did. She is now looking for a new car. Boy that is terrible that your mother had such troubles =(. Glad it was taken care of though! -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > My mothers 04 Malibu Maxx also has/had this same problem as well as warning > light problems. These were/are constent issues. There are known problems > with the steering in the 04 Malibu and many complants about the steering > locking up. After several visits to the dealer which could not fix her > Malibu, my mother found that the "Lemon Law" did. She is now looking for > a new car. > Boy that is terrible that your mother had such troubles =(. Glad it was > taken care of though! > > -Mike Taken care of? He said she is looking for a new car. So, obviously it wasn't taken care of, unless her getting her money back applies. I meant that it's good that she got her $$ back. Better than being stuck with a lemon =(. -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > > Boy that is terrible that your mother had such troubles =(. Glad it was > > taken care of though! [quoted text clipped - 3 lines] > Taken care of? He said she is looking for a new car. So, obviously it > wasn't taken care of, unless her getting her money back applies. >I meant that it's good that she got her $$ back. Better than being stuck > with a lemon =(. > > -Mike Agreed...I misunderstood. tomorrow im going to a different dealership, ill let you know how it works out! Probably a good idea ;). Good luck, bud! -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > tomorrow im going to a different dealership, ill let you know how it works > out! today i got my car back after taking it to another dealership to try and get the "highway pulling/leading to the left" problem fixed. wait until you hear this one. not only did they tell my i had a red flag next to my name from chevrolet but they didn't even put down on my repair order that i came in for a "highway driving" concern. we all know why they avoided putting down "highway driving pulling/leading to the left" because theres an open tsb that fixes that problem. instead they put down i came in for the exact problem as i did before which was the car pulling to the left when accelerating from a red light. then as im driving out of the lot i noticed i have no heat. there's no light on my heat display to show the temp or anything! the dealership did something to my car intentionally to turn off the heat in my car. i live in WI and today it was 5 degrees. I drove back and then they told me to leave and that chevy told them not to touch my car for the steering problem. i told them that's fine, but they have to fix the heater that they intentionally broke. they told me to leave or they will call the police. my mailbu has 8,000 miles on it and never had a heating problem where you couldn't even turn on your heat in your car. i don't know what else to say or do. the WI DOT who is investigating my original dealer will also hear about this other dealership. Dude, you need to get either a lawyer or a shrink. I can't tell for sure which. A shrink. Definitely. And maybe a life. > Dude, you need to get either a lawyer or a shrink. I can't tell for sure > which. He doesn't need a shrink. I've had the same experience with GM-corporate as well. They aren't real customer friendly compared to their competitors, in my opinion. Once you have a issue with their product that they can't/won't fix, you become the enemy, no longer a customer. No matter where you go, you're name seems to pop up (I guess one could can call it black-listing). I've had their call center send me a email stating (get this) "we will no longer accept communications from you on this matter." (and the matter was never resolved and they wouldn't even discuss it or make any further attempt). It was simply unbelievable! Which then became one of the reasons I just ditched the car after only owning it for 9-months...I figure the $6K hit was cost for the education of the lesson to stay clear of GM since I likely would never get good routine service done after that anyway. <sigh> It was best to just take the loss and move on. You are getting screwed hardcore... if you aren't leaving anything out that is. If you're not making the story to seem like you're the good guy & they're the bad guys... get a lawyer ASAP. -Mike -- A happy kid behind the wheel of a 98 Mustang GT Cold air intake FRPP 3.73 gears Steeda Tri-Ax Shifter Flowmaster 40 Series mufflers (self-installed woohoo) Hi-speed fan switch 255/60R-15 rear tires Subframe connectors Aluminum adjustable clutch quadrant > today i got my car back after taking it to another dealership to try and > get the "highway pulling/leading to the left" problem fixed. wait until [quoted text clipped - 18 lines] > i don't know what else to say or do. the WI DOT who is investigating my > original dealer will also hear about this other dealership. here's the recall straight from a gm tech that i know. the dealer "intentionally" forgot to set the heat back on. whay are they doing this? because i am their enemy as one last post user put it. why did my original dealer "forget" to reprogram the steering column module? because i am on their black list and they will do anything do piss me off so i sell my car and lose $$$ vs going for the lemon law. here's the bulletin for those who think i need a shrink, hahaaaaaa, read it and weep: Important: During the service reprogramming in the next step, DTC U2127 may be set in the body control module (BCM) and P1626 in the powertrain control module (PCM). These codes must be cleared immediately following the reprogramming. In addition, the IBCM 1 (30 amp) fuse located in the underhood electrical center must be removed for 10 seconds and then reinstalled. Failure to remove and reinstall this fuse will result in the HVAC system not functioning. not only do i have a bbb arbitration case later this month on my steering, but now they are starting to play games with me with even fixing easy things like recalls, etc.... the WI DOT is still investigating the steering problem and now they will have to hear about this on for sure. after abritration which will probably solve nothing i have a lemon law attorney who may help me. this all depends on how "serious" they think the steering problem is. I didn't say you needed a shrink for sure, i said you needed one or the other. After all, this is the internet and I don't know who the hell you are or how truthful, or sane, you are. Now I'm no expert here, but I would think that you need to go straight to your atty now. Seems arbitration would be binding and limit your recourse. > here's the recall straight from a gm tech that i know. the dealer > "intentionally" forgot to set the heat back on. whay are they doing this? [quoted text clipped - 24 lines] > attorney who may help me. this all depends on how "serious" they think > the steering problem is. BBB is useless...been there, done that. Check all your manuals. One of them has the lemon law for your state. Follow the law and get your money back or a new car. > here's the recall straight from a gm tech that i know. the dealer > "intentionally" forgot to set the heat back on. whay are they doing this? [quoted text clipped - 24 lines] > attorney who may help me. this all depends on how "serious" they think > the steering problem is. >> today i got my car back after taking it to another dealership to try and >> get the "highway pulling/leading to the left" problem fixed. wait until [quoted text clipped - 18 lines] >> i don't know what else to say or do. the WI DOT who is investigating my >> original dealer will also hear about this other dealership. A lawyer will cost you more than the car is worth (not to mention the additional headaches), and GM knows it. Cut the losses and get out *before* you're out more time and money. Does your state have any kind of Lemon Law protection? In my state, you'd be on the way to getting a refund by now. doug > today i got my car back after taking it to another dealership to try and > get the "highway pulling/leading to the left" problem fixed. wait until [quoted text clipped - 18 lines] > i don't know what else to say or do. the WI DOT who is investigating my > original dealer will also hear about this other dealership. here in WI yes we do after 4 tries, but i have a handicap and ill tell you why. here's all the times i was in for repairs for the steering. 1. replace steering column 2. reprogram steering column 3. alignment, car pulls to the left 4. brought to differnet dealer, they tell it's torque steer 5. told dealer not able to touch car, don't bring back because of open bbb arbitration case. my handicap is that i need to have 4 tries at it, i only have 3 as you can see here with the pulling to the left issue. GM has me cornered. Stick with it!! I know it's a pain in the *ss, but hang in there. I had my 2000 Malibu in to the dealer twice for front brake problems - the usual warped disks, etc. About 6 months after the second time it was "fixed", it started again. That time, I complained directly to the BBB. They intervened, contacted GM directly (who then contacted me), and the dealer was authorized to do whatever was necessary to repair the brakes. Bear in mind, the car was out of warranty, but each brake problem occured less than 12 months/12,000 miles after the prior repair. It's been 11 months and 10,000 miles since then, and all is still well. Perhaps the BBB can help you also. It's worth a shot. Good Luck!! doug > here in WI yes we do after 4 tries, but i have a handicap and ill tell > you [quoted text clipped - 10 lines] > my handicap is that i need to have 4 tries at it, i only have 3 as you can > see here with the pulling to the left issue. GM has me cornered. i hope so, my arbitration is set for later this month so we will see. right now any steering repairs are locked by GM until the BBB claim is done. I just read your saga and although I don't have any quick fix, I do have a suggestion on how to make sure your service records truly reflect the problems. In your case it would establish the 4 occurrences for the Lemon Law easier. I've been doing this for years for my own vehicles. I provide the dealership with my simple list of the problems (usually 1 page). Even though they always reenter the problems in their own words on the actual service record, I ask that they provide my copy to the mechanic because it is more detailed. This usually gets attached to the records in their files. I always keep a copy in my records with their closing record. Whenever a legal dispute occurs, documentation is power, so maintain your own. I started this years ago when their description failed to accurately describe the problem, and I would get my car back with "no problem found"! I look forward to hearing the conclusion to your saga. - Duane p.s. - I used to try to get the service writer to sign my copy of my problem description, but they would squirm. So, sometimes I just reference it where I sign their paperwork. > i hope so, my arbitration is set for later this month so we will see. > right now any steering repairs are locked by GM until the BBB claim is > done. You gave them all the required tries by bringing it back. If they refused to take advantage of the try that is their problem. You cannot force them to fix the car.... you gave them the opportunity. That is sufficient. The lemon law should cover it now. > here in WI yes we do after 4 tries, but i have a handicap and ill tell > you [quoted text clipped - 10 lines] > my handicap is that i need to have 4 tries at it, i only have 3 as you can > see here with the pulling to the left issue. GM has me cornered. |
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