What did they do in attempts to correct your vehicles issue??

You would have to go thru the proper channels as you are doing now, may I
ask what Year/make your vehicle is and what the symptoms are?

Glenn Beasley
Chrysler Tech

The repair should be under warranty.  If put on a credit card in the US you
may be able to threaten the dealership that you will ask the credit card
company for a chargeback if they don't fix the car properly.

thats what happens when mechinacs are paid flat rate

There use to be a Zone Representative for Chrysler whose main job was to
arbitrate these types of disputes. Daimler bought Chrysler, I do not know.
I think it is very suspicious that they will not give you the name of the
zone representative. You might want to ask again and perhaps, although
this might take balls, ask in writing that they WILL NOT give you the name
of the zone representative. Maybe write it on the next oil change form
for them?

You can contain Chrysler directly to some degree. They have their website,
something like daimlerchysler.com. They may have phone number in their.

There may be the phone numbers for the corporate office so you can call
them directly in the USA, a regional office. I would assume the real
corporate office is now in Germany, but that is also a phone call away.
You can pursue it with Chrysler, but who knows now they are a German
company.

You can pursue it in small claims court.

You can also see if your state has a lemon law and if your car qualifies
for that. Something about so many fixes and they cannot fix it then they
have to take back the vehicle?

Who said he would not give you the name of the zone rep? The owner of the
place or the service manager? Some dealers are the pits. I have been to the
best and the worst.

I have used the zone rep, I forget why. Something about the paint peeling
on a brand new car. Everybody was pretty nice about it because it was
an honest, clean dealership. They did not hold it against me when I went
up the food chain.

But then I am a little different, marching to my own drum, bang bang...

Your experience is similar to the one I had with my then new '03 300m.  Just
befor the 1000 mile mark the transmission would slam from 4th to third hard
enough to get the attention of people in the cars next to you.  I brought it
to the dealer I bought it from and was told that evening that they could not
reproduce the problem, the Chrysler engineers had said that this was due to
the transmission being in a "learning" mode and to give it back and drive it
as is.  I hadn't gone a mile and the problem manifest itself (the first time
it went from fourth to third) so I turned around and brought it back to the
dealer.  After an aborted run around attempt by the service writer, I
insisted that a mechanic do a ride along or they could give me my money and
the keys to my old Grand Voyager back (I had the car less than a month).
The tech plugged in his DRM and we went for a ride.  To make a long story
short, the tech reset the PCM parameters back to default which stopped the
shifting problem, and sent me on my way.

500 miles later, the problem expressed itself again.  I got the usual run
around from the service writer, although I had been promised when I called,
that a mechanic would be available to ride along when I came in.  The
service write "researched" the problem and said that this was a known
problem and that it would take 3 days to get it in and to bring the car back
(a tech had yet to lay eyes on my car at this point BTW).  Since it was for
the most part undriveable, I told them to keep it and to rent me a
replacement for the 3 days.  When the writer said she couldn't do that, I
insisted that she review the factory service contract.

Well they updated the firmware in the PCM as Chrysler wouldn't send them a
new one (it's their story and their sticking to it) and called me three days
later.  My wife picked up the car during her lunch break.  When I washed the
car the next day there was a deep scratch approx 9 in long on the right
front corner.  It went through the color coat and into the soft bumper
panel.

I called them on Monday about the damage to the car (which I had bought new
from them less than two month prior) and they said they would have their
"touch up specialist" repair it.  The resulting repair was worse than the
original damage!!  After three attempts, the bumper was still splotchy and
had a surface texture of 400 grit sand paper.  I took it across the street
to a collision shop that had done excellent work for me before and it cost
$700 to bring the bumper back to it's original finish - actually probably
better.  The body shop mentioned that I was not the first victim of this
dealer that they had dealt with.

Well 1000 miles later, the transmission problem arose.  I took it to a
dealer 25 miles away by manually shifting it to keep it out of 4th.  They
called me that evening to tell me that they would need to replace the front
pump on the transmission under warranty and if I needed transportation, to
rent a car from a local company that Chrysler had a contract with and they
would reimburse me.  I now drive the car 50 miles round trip to have my car
serviced rather than give the local dealer any whiff of my hard earned
money.  The service attitude at this dealer is impeccible.  When I show up
for an appointment, they take it right in and have me out of there in short
order.  I checked the local dealers through the BBB before I took my car to
the 2nd dealer and they had been rated highly.  The original one had
outstanding complaints.

After all this, as you might guess, my recommendation would be to talk to
another dealer (check BBB first) for the information that you want about the
complaint channels in DC.  Be sure to tell them that complaint is about
another dealer.

Good luck.  I apologize for the verbosity of this post but I hope it helps
your situation.

David B.