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Car Forum / Chrysler Cars / May 2005

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05  300C  Sunroof Problem

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ben829 - 05 May 2005 21:46 GMT
Has anyone encountered any problems with their sunroof on their 300C
sunroof?    I recently did and here is the story.

My wife and I bought our 300C last April(2004). Approximately 6 months
later I noticed that occasionally the sunroof would not close
properly. I would press the auto close button and it wuld reach a
certain point and then open back up. On some occasions I could hiyt
the button again and it would close properly while other times I would
have to hold the button for a manual close. I reported this to our
dealer service department and they could find no problem. 6-8 weeks
ago it got to be more of a problem. I reported it to the service dept.
again and they said it was out of alignment and probably was from the
factory. they reportedly re-aligned it and went on my merry way.

Within 3 days of that sevice visit my wife told me that she could here
wind blowing thruogh the sunroof while driving down the highway. I
took the car back to the service dept. that morning.

By the end of the day they told me that they would have to order parts
in for the sunroof but thay had gotten it to close and seal and we
could have our car back. but we could not open the sunroof.

It took a week and a half for the parts to come in(somebody dropped
the ball at the dealership). I took the car in and they have had it
ever since. that has been two weeks.

The dealership told me they sent the car to an outside shop that is an
expert in sunroofs and they are having trouble with the repair. They
told me that this is the first sunroof problem they have seen for the
300C. They say it is like no other sunroof and therefore I am the
guinee pig for the repair.

Finally after two weeks that called and said that the repair shop had
all the parts in(they had to make 3 seperate orders for parts) and had
them assenbled on a bench and it was working great but when they
installed it in the car that it went haywire and was out of commission
again. At this point thay said that they were going to get in touch
with Chrysler to get help. uh    duh     I would have done that after
one week.

Comments ? ? ?

Questions ? ? ?

Any ideas ? ? ?

no        I am not happy with the dealrship and may never take my car
back for service

yes       we took proper care of the car, i.e. routine service and
maint.

all I want is my car back the way it should be.
Art - 06 May 2005 13:38 GMT
Check the back of your manuals.  You may qualify under the lemon law of your
state to get a new car.

> Has anyone encountered any problems with their sunroof on their 300C
> sunroof?    I recently did and here is the story.
[quoted text clipped - 49 lines]
>
> all I want is my car back the way it should be.
mic canic - 07 May 2005 03:34 GMT
what a crock when you order sunroof parts for that car more times than not you get a complete sunroof minus
glass

> Has anyone encountered any problems with their sunroof on their 300C
> sunroof?    I recently did and here is the story.
[quoted text clipped - 55 lines]
> Topic URL: http://www.autoforumz.com/Chrysler-05-300C-Sunroof-Problem-ftopict118767.html
> Visit Topic URL to contact author (reg. req'd).  Report abuse: http://www.autoforumz.com/eform.php?p=576597
ben829 - 11 May 2005 22:25 GMT
> what a crock when you order sunroof parts for that car more
> times than not you get a complete sunroof minus
[quoted text clipped - 89 lines]
> > Topic URL: http://www.autoforumz.com/Chrysler-05-300C-Sunroof-Problem-ftopict118767.html
> > Visit Topic URL to contact author (reg. req'd).  Report abuse: http://www.autoforumz.com/eform.php?p=576597

***   ***   ***   UPDATE   ***   ***   ***

Tuesday marked the end of the third week that they have had my car.
Monday brought a call from the dealership saying that they had to
order another part in and it might be in by Tuesday. Well, it’s
Wednesday and guess what I have????   NOT my car!!!!    more updates
to follow as they come.
mic canic - 12 May 2005 01:14 GMT
dude i feel for you
the fact of the matter as i see it is the dealer does not have a
tech that can fix the dam thing my dealer has me
and bac up person
the car is in service now close to 30 days and that in michigan means lemon law
you have been extremely nice about it but the time has come to start calling d.c but be polite and explain all you
know to the rep.

>  > what a crock when you order sunroof parts for that car more
>  > times than not you get a complete sunroof minus
[quoted text clipped - 104 lines]
>     ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY **
> ----------------------------------------------------------
ben829 - 27 May 2005 17:36 GMT
> dude i feel for you
> the fact of the matter as i see it is the dealer does not have
[quoted text clipped - 157 lines]
> >     ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY **
> > ----------------------------------------------------------

***************** U P D A T E    ***********************

fyi,   In Oklahoma the lemon laws state that there must be 4 attempts
to repair and then out of service for 45 days, then they get one more
chance to fix it. With that said....

last Thursday the dealer called and said that they had gotten the car
back from the 3rd party shop. The dealer said they were not happy with
the job that was done. You could hear the motors running. The dealer
then said that they would take the sunroof out of a new car to replace
ours. This was going to take until Tuesday of this week. Tuesday came
and the dealer called to say that the 3rd party shop had broken some
mounting clips on the headliner and they were going to replace it as
well but they had to remove the front windsheild to do that. It was
going to take one more day. Well, it is Friday morning and I still
don’t have my car back. Next Tuesday after the holiday will mark SIX
weeks that thay have had my car.
The only consolation is that we have not had to drive around in a
"rental" car. After the first four days I told them that I did not
want to drive it, that they needed to get me something more in line
with what I am used to. They got me a ’06 Jeep Grand Cherokee. Last
week a situation arose that demanded a larger vehicle than tha Jeep
and they located a ’05 300 Touring.
ben829 - 27 May 2005 21:35 GMT
> ***************** U P D A T E    ***********************
>
[quoted text clipped - 24 lines]
> demanded a larger vehicle than tha Jeep and they located a '05
> 300 Touring.

***   ***   ***   ***   Finally     ***   ***   ***   ***

Got my car back today. Everything seems to be in order. I will reserve
judgement until after a few days.
mic canic - 28 May 2005 15:21 GMT
it's time a d.m from d/c gets in volved call the customer support line and explain
whats going on

>  > dude i feel for you
>  > the fact of the matter as i see it is the dealer does not have
[quoted text clipped - 184 lines]
> week a situation arose that demanded a larger vehicle than tha Jeep
> and they located a ’05 300 Touring.
 
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