Hi,
  We had to remove the rear parcel shelf recently, and on refitting, we
couldn't seem to get the supporting cord on the RHS correctly arranged -
it's slack and doesn't lift the parcel shelf properly when closing the rear
hatch.

  We remember that the arrangement of the cord was a little over-complex,
but cannot work out an arrangement that works like it used to.

  Then we noticed a hole in the trim of the top hatch door, and have a
hunch that this was a fitting that the cord fitted through or over (and has
pulled out of the trim). Can anyone confirm that there is something
relevant mounted there?