Citroen Customer Services Department

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

richard - 22 Feb 2005 19:31 GMT

I have been trying without success to get some response from the citroen UK
customer services department. This is in connection with a new car I am
buying on the 1/3/05.
Has anyone any idea of where I can get details of the mystery people in
charge at Citroen? Company directors, managers or the like to check if
there is any life in the customer services department and give it a shake
into action.
All I want is some leopard alloys as an option to the steel wheels for a C2
Furio ministry of sound I am buying new.
I am willing to pay BUT my dealer says I have to take the steel wheels and
then pay for the alloys as another purchase. Citroen used to sell thr
Furion with alloys as an option for ?300 extra so why is it different for
me?
If you have had dealings with the customer services dept I would like to
hear your views.

Regards Richard.

Reply to this Message

Thanatos - 22 Feb 2005 21:08 GMT

Hi Richard

>I have been trying without success to get some response from the citroen UK
>customer services department. This is in connection with a new car I am
[quoted text clipped - 11 lines]
> If you have had dealings with the customer services dept I would like to
> hear your views.

Have you phoned the Head Office in (I think Slough)

Reply to this Message

Malc - 22 Feb 2005 21:55 GMT

> All I want is some leopard alloys as an option to the steel wheels for a
> C2 Furio ministry of sound I am buying new.

Oh dear ;-)

Signature

Malc

Reply to this Message

brian - 24 Feb 2005 14:54 GMT

> I have been trying without success to get some response from the citroen UK
> customer services department. This is in connection with a new car I am
[quoted text clipped - 13 lines]
>
> Regards Richard.

Try
http://www.citroen.co.uk/level3/textpage.asp?pagetype=contact

Several ways listed, email or phone. Even snail mail.

Reply to this Message

richard - 25 Feb 2005 16:31 GMT

Thanks for the replies. Something has stirred them into action as I had a
letter from them today. No its not resolved the issue but makes matters
clearer.

Richard

>> I have been trying without success to get some response from the citroen
> UK
[quoted text clipped - 21 lines]
>
> Several ways listed, email or phone. Even snail mail.

Reply to this Message

Warren - 25 Feb 2005 23:30 GMT

> Thanks for the replies. Something has stirred them into action as I had a
> letter from them today. No its not resolved the issue but makes matters
[quoted text clipped - 31 lines]
>>
>>Several ways listed, email or phone. Even snail mail.

Thanks for the link to customer service as well.

I decided to use it myself and 'vent' on them about selling cars
(Picasso's) with a second key that is useless. After losing the main
electronic key we tried to use the spare to get the car to a dealer for
a new key and found that the spare does not turn off the alarm or
re-lock the doors once unlocked.

The spare key is a little pointless really.

Thanks to the RAC the alarm got 'muted' and a new key was obtained at
the great price of £120. Must have a lot of gold inside the black case!

Reply to this Message