Because I bought the Truck there ... It had some problems in the front
end.  I wouldnt have, but I was forced.

No Just incompantancy

Ahh So YOU have issues you need to deal with.  Anger management.  I
notice that your  answers to anyone posting to this group is never an
answer but a SLAM.  But thats yours to deal with.   My Dealer is
something I had to deal with.

Ok here is why It built up.  My Salesman didnt take your stance however
and is bringing this all up in the Morning meeting this morning between
the Salesmen and Service.   At least my salesman is trying to change
some of the practices back there.

Several things have built up to this.

We bought a Van there .. 2003 with 10K miles.    Our salesman took it
back to service for a complete inspection report.  Came back with
everything listed out.   One of the things I wondered about is 10K
miles on brakes and they listed them at 80% .. Odd but  if they say so.

We take the Van back with 17K on it with a brake noise.  They say the
Front have to be replaced and OH brakes are NOT Warrenty its a
Maintenance Item.   Fine I figure wife been hard on the brakes. Replace
them ... Fool me once.  I didnt ask how much and when I went to pick
the van up i was hit with a $310 buck bill to replace the two front
brake pads.  No other task was accomplished.    Ouch Hard lesson
learned.

Bought truck from same salesman ... Has 37K on it.  I specifically told
the salesman to have the brakes checked and to personally have it
verified.  Came back at 80% again ... He said the previous owner must
have replaced them.   Ill come back to this.

2 weeks ago, I took my truck in for Oil/lube (they sent me a coupon for
a price noone could beat) fool me twice.   Got truck in and was told 45
min.   After an hour I very nicely  ask service guy if truck is done.
He says to wait back in waiting room he will check on it.  After
another hour I go back and ask again and he says "OH didnt no one tell
you we were done an Hour ago" ... Great.

Now I take it in for this front end things.  Among other things they
HAD replaced the Clock spring (Idler arm couple others) .... When He
called at 1PM I said I would be there at 4:30 after work.  I arrive and
was told to WAIT for the Paperwork to be completed (could they not have
done that then) ... I waited another 45 min while they did paperwork.
Expecting to pay the 100 deductible ... I get presented with a 225 buck
bill.   Asking whats up .... I get told that the front end alignment
after the replaced the parts is not covered by warrent.  ITS A
MAINTENANCE ITEM.

So there is my story.

I dont BITCH to them, I have learned to be very polite.   The
newsgroups I try to be polite too and not hammer people with comments
such as yours.  You may have yelling and screaming customers but with
your attitude I can see why.

Me, Ill talk to my salesman and see if he was able to get anywhere.  If
not, Ill see if a Better dodge dealer is around for all other
maintenance and will only go back for warrenty if I have to.

I was, he offered the reason was there was a aftermarket splice.   But
if there was such a thing with the clock spring (lower end of steering
column) wouldnt the tech have checked all that when he finished? Rather
than me going back for another 2 hours of waiting to get it fixed.
Just doesnt seem like good business to me.

In the engine compartment?

The clockspring is the connection between the steering wheel controls and
air bag and the fixed part of the column.  It loops around inside of the
column many times to be able to expand and contract to deal with the right
and left rotation of the steering wheel and looks like a clock spring, hence
it's name.