rhinoliner concerns

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Nathan W. Collier - 15 Mar 2006 04:35 GMT

http://inlinediesel.com/forum/topic.asp?TOPIC_ID=204 <-- pics and
description of problem.

thanks,

Signature

Nathan W. Collier
http://UtilityOffRoad.com
http://7SlotGrille.com
http://InlineDiesel.com
http://BighornRefrigeration.com
http://ConcealedCarryForum.com

Reply to this Message

Yofuri - 15 Mar 2006 06:25 GMT

> http://inlinediesel.com/forum/topic.asp?TOPIC_ID=204 <-- pics and
> description of problem.
>
> thanks,

A very sloppy job, compared to my '01.

Question for the manager: If they couldn't do it right the first time,
whats to make it better if and when they redo it?

Rick

Reply to this Message

Nathan W. Collier - 16 Mar 2006 03:25 GMT

> If they couldn't do it right the first time, whats to make it better if
> and when they redo it?

exactly. this job is simply negligent at best.

Signature

Nathan W. Collier
http://UtilityOffRoad.com
http://7SlotGrille.com
http://InlineDiesel.com
http://BighornRefrigeration.com
http://ConcealedCarryForum.com

Reply to this Message

Sparkle - 15 Mar 2006 11:27 GMT

> http://tinyurl.com/ob32g <-- pics and
> description of problem.

:^)

Reply to this Message

Coasty - 15 Mar 2006 12:23 GMT

That will be a problem to correct once the stuff is on you damn near have to
blast it off. Ask the installer to correct the problem if he cant negotiate
a refund, if he won't budge contact the Franchise Head Quarters and see what
they can do. And if all else fails threaten to take the installer to court.

Coasty

> http://inlinediesel.com/forum/topic.asp?TOPIC_ID=204 <-- pics and
> description of problem.
>
> thanks,

Reply to this Message

Nathan W. Collier - 16 Mar 2006 02:48 GMT

> contact the Franchise Head Quarters and see what they can do. And if all
> else fails threaten to take the installer to court.

from rhinoliner customer service:

Greetings Mr. Collier,

Rhino Linings USA, Inc. would like to say thank you for taking the time to
notify us of the problems you had with your liner and apologize for any
inconvenience this may have caused.

If you would please provide me with the name and location of the Rhino
Linings authorized dealer that sprayed your liner, I would be more than
happy to send them a letter of complaint.

Please note each Rhino Linings dealership is independently owned and
operated. Therefore, the original spraying dealer is responsible for any
repair work. As long as it falls under their warranty guidelines, they
should acknowledge the warranty. If you, as the customer is unable to or
does not wish to go to the original spraying dealer, the owner of the
original spraying dealership should make arrangements for another dealer to
do the repair work, however he/she is under no obligation to do so.

If you should require any further assistance, please do not hesitate to
contact me.

Sarah
Consumer Assistance Representative
Rhino Linings, USA
9151 Rehco Road
San Diego, CA 92121
warranty@rhinolinings.com

...so in other words, they wont do sh.t about it.

Signature

Nathan W. Collier
http://UtilityOffRoad.com
http://7SlotGrille.com
http://InlineDiesel.com
http://BighornRefrigeration.com
http://ConcealedCarryForum.com

Reply to this Message

TBone - 16 Mar 2006 03:07 GMT

Did you speak to the dealer that sprayed the liner and showed him the
problems you have. To be honest, I think that they did a pretty good job up
to where the overspray on the front lip. There is simply no excuse for
that. If nobody is willing to help you, I would cross post this letter
along with the dealers address and a link to the poor job to all of the
automotive news groups and post it on your web site as well and notify both
the dealer and the company of your intentions if nothing is done. Hell
X-Line all the way :-)

Signature

If at first you don't succeed, you're not cut out for skydiving

> > contact the Franchise Head Quarters and see what they can do. And if all
> > else fails threaten to take the installer to court.
[quoted text clipped - 30 lines]
>
> ...so in other words, they wont do sh.t about it.

Reply to this Message

Nathan W. Collier - 16 Mar 2006 03:28 GMT

> I think that they did a pretty good job up
> to where the overspray on the front lip.

when the weather clears up ill take some high-resolution pictures. ill bet
youll feel otherwise once you see it up close.

> If nobody is willing to help you, I would cross post this letter
> along with the dealers address and a link to the poor job to all of the
> automotive news groups and post it on your web site as well and notify
> both
> the dealer and the company of your intentions if nothing is done.

heh.....im making a web page for publication for that exact reason. ill
give rhinoliner an opportunity to make it right before i really get pissed,
but i dont want that dealer touching it again.

Signature

Nathan W. Collier
http://UtilityOffRoad.com
http://7SlotGrille.com
http://InlineDiesel.com
http://BighornRefrigeration.com
http://ConcealedCarryForum.com

Reply to this Message

TBone - 21 Mar 2006 05:09 GMT

> > I think that they did a pretty good job up
> > to where the overspray on the front lip.
>
> when the weather clears up ill take some high-resolution pictures. ill bet
> youll feel otherwise once you see it up close.

Maybe, let me know when you post them on your site.

> > If nobody is willing to help you, I would cross post this letter
> > along with the dealers address and a link to the poor job to all of the
[quoted text clipped - 5 lines]
> give rhinoliner an opportunity to make it right before i really get pissed,
> but i dont want that dealer touching it again.

The problem is that I don't think that they have any company owned dealers
and if you don't want the installing dealer to touch it, what exactly do you
expect them to do? Don't get me wrong, I agree with your not accepting
things the way they are but if you tie their hands, they can and will do
nothing, other than sue you so be careful.

Signature

If at first you don't succeed, you're not cut out for skydiving

Reply to this Message

jmc - 15 Mar 2006 17:23 GMT

Suddenly, without warning, Nathan W. Collier exclaimed (3/15/2006 3:35 AM):

> http://inlinediesel.com/forum/topic.asp?TOPIC_ID=204 <-- pics and
> description of problem.
>
> thanks,

Well, they did a much better job spraying my Dakota's bed, but if they'd
done the job they did on yours I'm pretty sure I'd not have complained,
and if I had I would have done it before I pulled away. I looked at the
job very carefully before I paid them - like you, for that kind of money
I want something close to perfection. I'm very happy with mine...

Of course, my comparison was with the Line-X dealer in the area, and he
generally did a truly crappy job.

jmc

Reply to this Message

Don Dunlap - 17 Mar 2006 10:47 GMT

> http://inlinediesel.com/forum/topic.asp?TOPIC_ID=204 <-- pics and
> description of problem.
>
> thanks,

I have a Line-X spray liner and it has nothing like you show in the photos.
There is no overspray and the lines are crisp and even. I would say that
you got a lousy job and I would pursue it to get them go either correct it
or give you a partial refund at least. Another poster mentioned how hard it
would be to correct the problem considering how hard the liner is. I agree
and really don't know how they could do it.

Don Dunlap

Reply to this Message

gunbunny31@msn.com - 17 Mar 2006 19:59 GMT

Let me tell you what I think about the spray in liners.
I had a truck with a spray in liner, I loaned the truck to my brother
who moved some stuff. some time during this move my wheel well got a
huge dent in it. Liner and all. The liner wasn't hurt, but the dent was
there. Some protection. the only fix was to have the wheel well removed
and the liner sprayed back on the well. This was all done. Now the well
is darker than the rest of the bed and looks like crap. I know its a
truck, but its a $30K truck and I want it be nice.
If I had it to do all over again, I would have gotten a under rail bed
liner when I got the truck. I could have removed it to fix the dent.
Better still, it would have hidden the dent.
No more spray in liners, you can't change your mind later.

Reply to this Message