>What can I do? Should I contest the charge with Visa?
>I dont mind paying for fair service. Is there any more consensus on
>this as being excessive?
Personally, I would have discussed this while I was there.
Now, I'd go and still discuss it with them. Ask to be shown what steps
to troubleshoot were taken, and then ask how those steps compared to
the troubleshooting guides in their manuals. It wouldn't hurt to find
those manuals, and see what the troubleshooting steps are, and see how
much time it should take to follow them.
If you don't get any satisfaction, I'd go ahead and contest with Visa,
then ask them (the dealership) to kick it up a notch, and see if they
can discuss it with some managers further up the line.
Small claims court is a possible next step, but it will take some
preperation on your part. You'll need to familiarize yourself with the
troubleshooting procedures, and how long they may take with a
competent technician. You'd need to present a convincing case, because
they will.
Good luck!

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Bill Funk
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John-in-Tonawanda - 04 Apr 2005 23:21 GMT
Thanks for the reply Bill
Unfortunately this Ford dealership is 450 miles from my home (I was
away for Easter). I did ask for them to go over the charges with me
and they showed me a sheet detailing the steps. I needed my car back
and really couldnt think of an argument at the time. Actually, I still
cant think of one other than it just seems like too much money.