I liked my departed '94 XLT a lot, and I'd buy an '04 in a heartbeat.
But it's stories of read end howl, timing cassettes, and transmission
problems that make it hard to buy one. Maybe the solution is to buy a
'02 or '03 used one to be sure it doesn't have a howl.
Amazing - a manufacturer can't or won't fix a problem, so they pawn it
off as "normal". You are not alone - Subaru takes the same line on
piston slap.
> Ford replaced my differential about 1.5months ago. it did not solve
> the problem. Ford now says it is normal planetary gear noise and
> refusing to do anything more....
>
> (This is on a 03 Aviator. <sigh> should have listed to the wife and
> bought an Acura MDX...)
The timing chain cassettes haven't been a concern for a long, long time. I
can't comment on gear noise since most of our SUV customers opt for the
Expidition or even the Excursion (they love that diesel motor).
Quite frankly, the manufacturers do respond to customer concerns but it can
cost many millions of dollars to effect a running change - I don't condone
the way things are done, but I do have to be realistic. It can get worse as
we approach a new model run..... you can bet your boots that there will be
no running changes if they're only going to build 20 or 30 thousand more
cars before they set up for the new run.
Mass production techniques and customer demands (notice I didn't say
customer expectations) drive a system where it is OK to have X% product
failure.... When I was much younger, the goal was "zero defects"....... a
lofty goal that is financial suicide. It's not like a stroke of the pen is
going to change the world.
We may belabour the point about Fords involvement but there are no
manufacturers (to my knowledge) that can build the perfect car for a
reasonable price without going broke.... hell, even the "upscale" marques
have their troubles....
Cars are a lot like women (and this will offend somebody....) - turn 'em
upside down and they're all sisters.
Jim Warman
mechanic@telusplanet.net
> I liked my departed '94 XLT a lot, and I'd buy an '04 in a heartbeat.
> But it's stories of read end howl, timing cassettes, and transmission
[quoted text clipped - 11 lines]
> > (This is on a 03 Aviator. <sigh> should have listed to the wife and
> > bought an Acura MDX...)
Mike - 01 Feb 2004 21:09 GMT
My intent wasn't to bash Ford specifically. I do realize that "Zero
Defects" or "Six Sigma" is cost prohibitive when building millions of
complicated vehicles. And yes even Mercedes & BMW's have problems.
My issue is with manufactures who will not address legitimate customer
issues, especially warranty concerns. Gear whine at 10K miles is not
normal. Much as I like the size and room in the Explorer I'm a bit
leery about plunking down $30K (US), then being given a song-and-dance
as to why it's noisy. Maybe the solution is to buy a used '02 or '03 &
make sure it does't whine first.
Mike
> The timing chain cassettes haven't been a concern for a long, long time. I
> can't comment on gear noise since most of our SUV customers opt for the
[quoted text clipped - 23 lines]
> Jim Warman
> mechanic@telusplanet.net