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Car Forum / Ford / Ford Focus / December 2004

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Recall...Kind off

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Ronnie - 29 Nov 2004 23:36 GMT
I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
Company has issued a warning that some Focus's , 2000 thru 2003 may have had
inadequate corrosion protection and may cause fracture of the spring. The
new warranty for this 150,000 miles or May 31, 2005. If it fails, Ford will
pay for it...
Ronnie - 29 Nov 2004 23:41 GMT
Should have said Kind Of, not Kind Off
>I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
>Company has issued a warning that some Focus's , 2000 thru 2003 may have
>had inadequate corrosion protection and may cause fracture of the spring.
>The new warranty for this 150,000 miles or May 31, 2005. If it fails, Ford
>will pay for it...
BRibic - 30 Nov 2004 07:18 GMT
"> I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
> Company has issued a warning that some Focus's , 2000 thru 2003 may have had
> inadequate corrosion protection and may cause fracture of the spring. The
> new warranty for this 150,000 miles or May 31, 2005. If it fails, Ford will
> pay for it...

That involve only Ford USA ?
Theo Weber - 04 Dec 2004 12:50 GMT
Ford Canada as well.  Got the letter yesterday.  Only difference is it's
in metric (240,000 km).  Canadians lose 1500 km of coverage.

Theo

>"> I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
>  
[quoted text clipped - 17 lines]
>
>That involve only Ford USA ?
ROBERT TURNER - 05 Dec 2004 03:05 GMT
> Ford Canada as well.  Got the letter yesterday.  Only difference is it's
> in metric (240,000 km).  Canadians lose 1500 km of coverage.
[quoted text clipped - 24 lines]
>>
>> That involve only Ford USA ?

BRibic,

My letter states the warranty is extended to 10 years from warranty
start date, or 150,000 miles whichever is first. If the car presently
has 150,000 miles, the warranty is extended until May 31,2005. Yes, I am
in the U.S.

Robert
dragon - 30 Nov 2004 17:04 GMT
> I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
> Company has issued a warning that some Focus's , 2000 thru 2003 may have had
> inadequate corrosion protection and may cause fracture of the spring. The
> new warranty for this 150,000 miles or May 31, 2005. If it fails, Ford will
> pay for it...

Would you be more specific on the model and engine that this recall pertains
to? I have a '01 wagon w/ 1.6 liter and I am in Turkey. I wonder my car is
included in that list?
Thanks.

Ahmet
Mark Olson - 30 Nov 2004 10:35 GMT
> > I got a letter from FORD. Subject: Front Coil Spring failure. Ford Motor
> > Company has issued a warning that some Focus's , 2000 thru 2003 may have
[quoted text clipped - 7 lines]
> to? I have a '01 wagon w/ 1.6 liter and I am in Turkey. I wonder my car is
> included in that list?

Do they salt the roads in Turkey?  This problem with the springs is only
likely to show up in locales where roads are salted in the winter.

If Ford knows that you own your particular car, and they decide to offer
you a similar deal, you'll get a letter from them.

I have a 2000 wagon and I got the letter.  Whether you get the letter or
not is probably immaterial, if you have coil spring failure due to
corrosion, and you know that Ford has been covering the cost for other
owners, you are likely to be able to get them to cover it for you.
Ronnie - 30 Nov 2004 15:04 GMT
>> > I got a letter from FORD. Subject: Front Coil Spring failure. Ford
>> > Motor
[quoted text clipped - 23 lines]
> corrosion, and you know that Ford has been covering the cost for other
> owners, you are likely to be able to get them to cover it for you.

Here is what the letter sad...

At Ford Motor Company, it has been our goal for more than 100 years to
provide customers with high-quality, dependable products. In order to
maintain these standards, Ford Motor Company is providing additional
Customer Satisfaction Program 03M02 to owners of certain 2000 through 2003
model year Focus vehicles.

What is the reason for this additional coverage program?

In your vehicle, portions of the front coil springs may not have received
adequate corrosion protection during manufacturing process. Inadequate
corrosion protection may eventually lead to a fracture of the spring. A
spring fracture may result in suspension noise during normal vehicle
operation, and will allow the vehicle to sag or lean to one side. This is
most likely to occur on vehicles operated for extended periods of time in
high-corrosion areas of North America. Only a small percentage of the
affected vehicles are expected to experience this concern. In the interest
of customer satisfaction, Ford Motor Company is extending the warranty on
both front coil springs for a total of 10 years or 150,000 miles from the
warranty start date, which occurs first. If your vehicle already has
accumulated more than 150,000 miles, this coverage will last until May 31,
2005. This coverage extends the provisions of the original warranty coverage
for this part on your vehicle.

What will Ford and your dealer do?

Should either of the front coil springs fracture, your dealer will replace
both coil springs, check alignment and, if necessary, adjust alignment angle
at NO charge to you under the terms of this program.

What we are asking you to do?

You do not need to return to your dealer for this repair unless you have a
front coil spring that fractures.

This is all the important stuff in the letter. Ford does say if you have
already replaced your coil springs due to failure, go to your dealership.
You may be eligible for a refund!  The letter is signed by Frank M. Ligon,
director Service Engineering Operations.  I hope this helps...Ronnie
Freddie the Crook Finder - 05 Dec 2004 03:37 GMT
>Would you be more specific on the model and engine that this recall pertains
>to? I have a '01 wagon w/ 1.6 liter and I am in Turkey. I wonder my car is
>included in that list?
>Thanks.

If it is you will get a letter from Ford if you are the original
purchaser of the car.

Freddie
Scott Thomas - 09 Dec 2004 02:56 GMT
> If it is you will get a letter from Ford if you are the original
> purchaser of the car.

    Or if you purchased pre-owned from a Ford dealer and/or financed
through Ford Credit, as I'm the second owner of mine (2001 SE sedan, if
that's not redundant), and I got the same letter.

Signature

Scott Thomas, thomass@cs.rose-hulman.edu
http://www.cs.rose-hulman.edu/~thomass/

 
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