 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Car Forum / Ford / Ford Focus / October 2009ST Gearbox
bought an ST in 2006 from the beginning there was a strange clicking when gear changed or push/pull torque change filed complaints to dealer and directly Ford Cologne front axles 'glued' - no improvement even a Ford specialist arrived having a look, said this would be 'normal' last friday when driving home after 5 min heavy noise from engine compartment, sounds as if some stick hitting the cooling fan Ford shop takes gearbox off, said gearbox is defective Ford shop looking for a gearbox repair service. Shop said, not available. There are NO spare parts for the ST 225 available Ford shop looking for an exchange gearbox. No gearbox available, neither exchange nor new. Ford shop contacts Volvo, Volvo said they cannot work with Ford part numbers, not possible to sell a Volvo gearbox. Ford Service Center in Cologne contacted, asking Ford to take the expenses or part of it. Ford service center said booking this case into their computer system will take up to FOUR days.... Ford service says a reply to this case may take another 10 to 20 days ...hmmm... current situation: my three yr old car with 70.000km is a heap of scrap metal lesson learned: NEVER ever again will buy a Ford car -loef >bought an ST in 2006 > [quoted text clipped - 39 lines] > >-loef You're entitled to a replacement car until the situation is resolved. Just ask for it. I had a Mercedes E-Class with a faulty differential, no spare parts available and had to wait for 1.5 months before a new differential arrived from Germany. These things happen. -Nick > You're entitled to a replacement car until the situation is resolved. > Just ask for it. [quoted text clipped - 4 lines] > > -Nick well, maybe this is the subtile difference between Mercedes and Ford? -loef >> You're entitled to a replacement car until the situation is resolved. >> Just ask for it. [quoted text clipped - 8 lines] > >-loef Maybe I wasn't clear. I was given a replacement car both by mercedes and by ford when it was needed. Sometimes you have to ask for it or even demand it, but in the end any self-respecting dealer will give it to you. At least that's how things work here :) Hope you find a solution. -Nick > Maybe I wasn't clear. I was given a replacement car both by mercedes > and by ford when it was needed. Sometimes you have to ask for it or [quoted text clipped - 3 lines] > > -Nick a replacement car is not so much of my concern, but a participation of Ford in the repair bill that is. This fault was build-in in the factory. However Ford decided to talk the problem away instead of resolving it - until it cracked. I never had a chiptuning, all service tasks made at Ford shop, so I'm not to blame for this breakdown. But as it looks now Ford will steal itself out of his responsibilities. Sad, sad story. -loef >a replacement car is not so much of my concern, but a participation of >Ford in the repair bill that is. This fault was build-in in the factory. >However Ford decided to talk the problem away instead of resolving it - >until it cracked. I don't know where you live (I'm guessing Germany) but in the UK we have a law called "the sale of goods act". It covers many aspects of consumer law but one part of it states that if there is an "inherent fault" that's to say a fault which is built in or designed in, then the manufacturer is responsible for repairing it up to 12 years. I've got a Dell laptop which developed a serious fault outside the warranty period. I found out that Dell knew about the fault and corrected it later on in the production run but didn't recall early models. I wrote to them quoting the relevant part of the sale of good act and the next day the came and collected the laptop, repaired it and returned it within the week. Perhaps you need to take some legal advice where ever you live. Perhaps a letter to Ford from a lawyer might do the trick?  SignaturePaul Giverin My photos:- www.pbase.com/vendee >> a replacement car is not so much of my concern, but a participation of >> Ford in the repair bill that is. This fault was build-in in the factory. [quoted text clipped - 16 lines] > Perhaps you need to take some legal advice where ever you live. Perhaps > a letter to Ford from a lawyer might do the trick? Paul, who has to prove a fault is build in? the owner of the car/product? - good luck. Yes I'm from Germany. Putting a lawyer into the game? Lawyer has to be paid. And then he will fight against Ford's juristic department hmm... Thanks god there is the internet where everybody can publish bad experiences - so that others won't step into the same pitfall -loef |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.