Car Forum / Ford / Ford Focus / April 2005
Focus ignition locks.
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Info - 12 Dec 2003 15:48 GMT Had a problem with frozen ignition lock on car. It appears that this is a common problem on 2000-2002 Ford Focus. After about 3 years the lock wears inside and the tumblers fall into the lock space.I had the car towed into a Ford dealer because the car was just a week out of warranty. Ford refused to cover the cost saying that they had no knowledge of this fault. If you have a North American Ford Focus and the ignition lock is sticking or it is stiff putting the key into the ignition lock, and you are still under warranty you should get the car in for a new ignition lock. I was lucky it only cost me 285$ CND. I have heard that if they drill the lock wrong its a new steering column as well close to 800$ CDN.
Dave Gower - 12 Dec 2003 17:12 GMT > Had a problem with frozen ignition lock on car. It appears that this is a > common problem on 2000-2002 Ford Focus. After about 3 years the lock wears > inside and the tumblers fall into the lock space.I had the car towed into a > Ford dealer because the car was just a week out of warranty. Ford refused to > cover the cost saying that they had no knowledge of this fault. This happened to me last summer, also off warranty. Ford as a company and my dealer know full well about this and I am sure your dealer does too, so he is, well, giving out disinformation.
The ignition switch and the fuel sender are probably the two worst components of early Foci, both supplied by outside suppliers (who hopefully have been appropriately disciplined) and fortunately neither are particularly expensive. But a nuisance.
Ford has just issued a 10-year warranty extension on another component (fuel delivery module) and maybe they should have done so on the ignition switch as well, but they have to draw the line somewhere. Nothing's perfect.
caliphile - 20 Dec 2003 19:44 GMT Dear Dave,
Don't know. I have had 'frozen ignition' twice now and had to be towed both times. The dealer has repaired each time at no cost because under warranty. However, 2d fix dealer told me there is a "known issue" with the ignition switch and that it is covered by a seperate parts warranty, accordding to dealer. Check your local dealer or place of purchase. (Mine is Wilson Ford Orange)
Mike S.
> > Had a problem with frozen ignition lock on car. It appears that this is a > > common problem on 2000-2002 Ford Focus. After about 3 years the lock wears [quoted text clipped - 16 lines] > delivery module) and maybe they should have done so on the ignition switch > as well, but they have to draw the line somewhere. Nothing's perfect. Info - 20 Dec 2003 22:58 GMT My Ford Dealer refused to cover the ignition lock on my 2001 Focus because the car was just out of its 3 year/60,000km warranty by 10 days - Bummer! With all the problems with this car it will have to be a cold day in hell before I buy anther north American made brand name vehicle. I now call this car the Ford Fuckit, because every time it goes wrong we say f.ck it.
Dear Dave,
Don't know. I have had 'frozen ignition' twice now and had to be towed both times. The dealer has repaired each time at no cost because under warranty. However, 2d fix dealer told me there is a "known issue" with the ignition switch and that it is covered by a seperate parts warranty, accordding to dealer. Check your local dealer or place of purchase. (Mine is Wilson Ford Orange)
Mike S.
> > Had a problem with frozen ignition lock on car. It appears that this isa > > common problem on 2000-2002 Ford Focus. After about 3 years the lock wears
> > inside and the tumblers fall into the lock space.I had the car towed into
> a > > Ford dealer because the car was just a week out of warranty. Ford refused
> to > > cover the cost saying that they had no knowledge of this fault. > > This happened to me last summer, also off warranty. Ford as a company and my
> dealer know full well about this and I am sure your dealer does too, so he > is, well, giving out disinformation. > > The ignition switch and the fuel sender are probably the two worst > components of early Foci, both supplied by outside suppliers (who hopefully
> have been appropriately disciplined) and fortunately neither are > particularly expensive. But a nuisance. > > Ford has just issued a 10-year warranty extension on another component (fuel
> delivery module) and maybe they should have done so on the ignition switch > as well, but they have to draw the line somewhere. Nothing's perfect. Moe - 21 Dec 2003 22:59 GMT I think most of us are too easily put off. Go down to the dealers on a Saturday morning and raise hell. You will be amazed at the results. Murray
> My Ford Dealer refused to cover the ignition lock on my 2001 Focus because > the car was just out of its 3 year/60,000km warranty by 10 days - Bummer! [quoted text clipped - 40 lines] > > delivery module) and maybe they should have done so on the ignition switch > > as well, but they have to draw the line somewhere. Nothing's perfect. jfwilder - 23 Apr 2004 15:26 GMT Yep...a couple weeks after we bought the car, changed out the sticky lock - couldn't even get the key OUT of the ignition cylindar. They replaced it under warrantee.
Just over 1 year from that...can't turn the bloody thing at all and got it replaced. I took it to a regular mechanic 'cause the dealer didn't have any openings for a couple days and I need the car.
Two days after getting back the "fixed" and replaced cylindar...same thing happens and now I have to get it towed again!!! They're replacing it free...but what can I do to keep this from happening yet again...and again and again!!! This should be a recall issue...anyone think that I'd have luck going to the dealer now that I went elsewhere to get it fixed first?
I wouldn't trust my dealer Jack Byrn Ford in Mechanicville, NY as far as I can throw them...seems after I go there to fix one thing, another breaks within a couple weeks.
jfwilder - 23 Apr 2004 15:35 GMT 3rd time a charm? I replaced the cylindar a couple weeks after buying the "used" car. Yeah...it was a great deal even with that.
Now just over a year later, BLAMMO....out of the blue the thing sticks and can't turn. The dealer was closed (Sunday) and I towed to a local garage I trust (I don't trust my dealer much at all - seems every time I fix one thing, another goes wrong shortly after...and they don't fix what I ask them to fix also - Jack Byrne Ford in Mechanicville, NY) so they fixed it right away by replacing the cylindar and the normal stuff.
Two days later, the new cylindar sticks again. Yeah...they are replacing it free (as I would expect) because that part directly from FORD is defective also.
What recourse do I have on this? I can't afford to be both without the car, or to keep having this happen...especially when it's my wife who primarily drives it. I don't need her in the boonies when this happens again either. Obviously Ford is going to have an issue that I went elsewhere to get the repair done, but I can't trust them as far as I can throw them in the first place.
Aside from this, I like the car...but this one thing overall can spoil everything and ruin the "good deal" I actually got on the car.
Anyone got an idea here aside from picketing the dealer or selling the car?
jfwilder - 23 Apr 2004 15:37 GMT 3rd time a charm? I replaced the cylindar a couple weeks after buying the "used" car. Yeah...it was a great deal even with that.
Now just over a year later, BLAMMO....out of the blue the thing sticks and can't turn. The dealer was closed (Sunday) and I towed to a local garage I trust (I don't trust my dealer much at all - seems every time I fix one thing, another goes wrong shortly after...and they don't fix what I ask them to fix also - Jack Byrne Ford in Mechanicville, NY) so they fixed it right away by replacing the cylindar and the normal stuff.
Two days later, the new cylindar sticks again. Yeah...they are replacing it free (as I would expect) because that part directly from FORD is defective also.
What recourse do I have on this? I can't afford to be both without the car, or to keep having this happen...especially when it's my wife who primarily drives it. I don't need her in the boonies when this happens again either. Obviously Ford is going to have an issue that I went elsewhere to get the repair done, but I can't trust them as far as I can throw them in the first place.
Aside from this, I like the car...but this one thing overall can spoil everything and ruin the "good deal" I actually got on the car.
Anyone got an idea here aside from picketing the dealer or selling the car?
wallydob - 15 Jun 2004 14:08 GMT I have had to have my ignition replaced three times.. today is the third. The last two time it was replaced at no charge. This time I have to pay ~300 CDN to have it fixed (including towing)as it is not covered under warranty this time. Ford puts 1 year or 20,000 kms on the ignitions.. I have 25,000 km since the last replacement. I had two Ford Dealerships tell me this was a well known common problem. Why won't Ford put a recall on it or extend the warranty??? I was told by Ford that not enough people have complained about it!.. STUPID ANSWER... I will never buy another FORD car as long as I live.. But... I will keep my receipt incase Ford does a recall... too bad because I really like my focus!
MD - 15 Jun 2004 16:26 GMT 2001 Ford Fuckit. Twice for me for ignition locks. A locksmith told me that one or more of the tumbler keys get worn and drop into the lock cylinder. Talk about junk.
Now to add to my problems with this " Canada's answer to the Yugo"" the paint on the roof of the car is cracked all over and the paint on the hood is coming off in chunks. Took it to one Ford dealer, they acknowledged that there was a manufacturing problem with the paint but Ford will do nothing about it. I now have 20 good reason to not buy another Ford product. The 1990 Ford Taurus had the same problem but that was after 11 years not 3.
What I find interesting is nowhere do you hear Ford Quality is Job 1. I believe Fords new slogan should be "theres a sucker born every minute".
I have had to have my ignition replaced three times.. today is the third. The last two time it was replaced at no charge. This time I have to pay ~300 CDN to have it fixed (including towing)as it is not covered under warranty this time. Ford puts 1 year or 20,000 kms on the ignitions.. I have 25,000 km since the last replacement. I had two Ford Dealerships tell me this was a well known common problem. Why won't Ford put a recall on it or extend the warranty??? I was told by Ford that not enough people have complained about it!.. STUPID ANSWER... I will never buy another FORD car as long as I live.. But... I will keep my receipt incase Ford does a recall... too bad because I really like my focus!
Specter - 12 Dec 2003 22:16 GMT I had the same experience last summer. My 2000 Focus wagon was under Ford's extended warranty, but I got no more satisfaction from Ford than you did. It's funny your dealer would feign ignorance - this is a well documented fault.
You might wish to contact Transport Canada. I filed a complaint against Ford with them, as a first step toward having a recall ordered. If more people contact them, there's a chance Ford would be forced to address this issue.
Rob
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> Had a problem with frozen ignition lock on car. It appears that this is a > common problem on 2000-2002 Ford Focus. After about 3 years the lock wears [quoted text clipped - 6 lines] > 285$ CND. I have heard that if they drill the lock wrong its a new steering > column as well close to 800$ CDN. LenMinNJ - 28 Jan 2004 23:23 GMT This happened twice to me. Each time we had to have the Focus towed to the dealer. This latest time it cost over $300 to get it repaired.
I've reported this problem to the US NHTSA (http://www-odi.nhtsa.dot.gov). Please do the same.
I've posted my long term experiences with my Focus to:
http://www.core-sound.com/myfordfocus.html
Len Moskowitz Teaneck NJ (USA)
maat333 - 17 Feb 2004 07:48 GMT I had no problem drilling one out myself after the warranty ran out and it stuck once more. But it is not really a wear issue, simply a terrible design.
I got a new cylinder at costs, $40, because they had so recently just done it under warranty, and I did the switch in less then half an hour.
But the design is so bad, it is bound to happen repeatedly. The only way to be safe for now is to leave out the tumblers, all together.
Barney - 09 Mar 2004 23:24 GMT I have a 2000 Ford Focus. Six months out of warranty the ignition stuck. Cost $170 to replace. I called the dealer and they knew of the problem but wouldn't have a thing to do with it. Ford was equally non-cooperative. The locksmith also was well aware of the problem.
PLEASE, anyone who reads this contact the US Highway Safety Board, 1-888-327-4236, and file a complaint. Ford will be forced to recall with enough complaints and we can get reimbursed for their FELONY irresponsibility.
BubbaG - 15 Aug 2004 16:36 GMT I have a 2000 focus. Bought in July 2000, the ignition lock failed 25 months later. My Galpin Ford (San Fernando, CA) service manager said it was common problem and replaced the entire steering column under warranty.
Guess what? 25 months later (yesterday), it happened again. We'll see... I am now out of warranty.
I have told them, "hey I bought this car from you, I will buy my next car from you, but only if you treat me right and act like you care about my business!"
Zweef? - 15 Aug 2004 19:06 GMT In article <82f6bb6a1a46bac61918c1d9aea7911d@localhost.talkaboutautos.com>, andy@nospam.yourweb.com says...
> I have told them, "hey I bought this car from you, I will buy my next car > from you, but only if you treat me right and act like you care about my > business!" And how did he reply?
 Signature Property and wisdom are illusions
BubbaG - 21 Aug 2004 06:09 GMT > And how did he reply? Not as responsive as they did the last time I threatened them.
Now that it's not under warranty, they are attempting to charge $418. I have no problem with wear and tear. But twice in 4 years is too much for something like this. They know it's a problem, a common one, they replaced the switch in the 2004. I had 2 other keys on the ring only.
I have consulted with an attorney who suggested the first course of action. File complaints, and tell them you have collected enough evidence that the problem is widespread and you will consult with an attorney.
Call Ford Consumer Relations and overwhelm them with complaints: 800-392-3673
The woman there said she would do whatever she could to make me happy. But I am not optomistic.
I also filed a report with the Feds: www.nhtsa.dot.gov
We shall see!
Freddie the Crook Finder - 21 Aug 2004 14:21 GMT >I have consulted with an attorney who suggested the first course of >action. File complaints, and tell them you have collected enough evidence [quoted text clipped - 9 lines] > >We shall see! Or not see. All of this is much too time consuming, and the lawyer could wind up costing more than they want to charge for the repair.
The guy you want to contact spells his last name F-O-R-D. The current Ford Motor Company CEO. His first name escapes me, but if you get a little creative with Google you'll find it and a valid U.S. mailing address. It's the only way to fly. Odds are overwhelming that he'll never see your letter, but enough of his underlings, all the way down to the dealer, will be sent scurrying about like rats on a sinking ship. I've done the CEO trick twice, once to Ford and once to Chrystler for out of warranty repairs and it worked both times. Be courteous, complimentary of your Focus but for the most part but be firm.
Freddie
Dave Gower - 16 Aug 2004 02:48 GMT <...ignition lock failed 25
> months later. My Galpin Ford (San Fernando, CA) service manager said it > was common problem and replaced the entire steering column under > warranty. ? Why did he replace the entire steering column? Only the lock cylinder needs to be replaced.
Eight Ball - 17 Aug 2004 23:22 GMT The dealer replaced the entire steering column because when the lock was drilled the mechanic either drilled too deep or not in the right place and screwed up the steering column. That's why the steering column was very likely replaced. To find out more about fouled Ford Focus ignition locks go to:
http://www.motorage.com/motorage/data/articlestandard/motorage/472002/38913/arti cle.pdf
Maybe Gower might learn something today for once instead of always being a negative.
"BubbaG" <andy@nospam.yourweb.com> wrote
<...ignition lock failed 25
> months later. My Galpin Ford (San Fernando, CA) service manager said it > was common problem and replaced the entire steering column under > warranty. ? Why did he replace the entire steering column? Only the lock cylinder needs to be replaced.
Dave Gower - 18 Aug 2004 00:02 GMT > Maybe Gower might learn something today for once instead of always being a > negative. I like learning. That's why I asked.
Dave Gower - 18 Aug 2004 00:26 GMT > I like learning. That's why I asked. OK, so I went to the suggested link. Quite interesting, but there's nothing there about damaging the steering column and having to replace it. The whole thing seems so straightforward, I doubt it would occur. So your response on behalf of the "other" poster doesn't answer my question.
Alan - 18 Aug 2004 01:25 GMT >The dealer replaced the entire steering column because when the lock was >drilled the mechanic either drilled too deep or not in the right place and [quoted text clipped - 4 lines] >http://www.motorage.com/motorage/data/articlestandard/motorage/472002/38 >913/article.pdf UK models seem to have different locks and keys.
<http://www.amacleod.clara.co.uk/focus3/index.htm>
 Signature Alan mailto:news2me_a_2003@amacleod.clara.co.uk
per - 18 Aug 2004 17:17 GMT > >http://www.motorage.com/motorage/data/articlestandard/motorage/472002/38 > >913/article.pdf > > UK models seem to have different locks and keys. > > <http://www.amacleod.clara.co.uk/focus3/index.htm> My german made Focus has the same keys as the uk link. Common as it seems to be in North America, I have not seen anyone from Europe complain about seized ignition locks in this newsgroup during the last few years. Maybe more parts than we know differs between the Focus from Europe vs North America? Other issues not common i Europe are eg: excessive brake wear and motor surge from air con drag, /per
Eight Ball - 18 Aug 2004 20:42 GMT Totally different locking system. The Vehicle manufacturers in this part of the globe have not been forced to address the problem of vehicle theft as they have in Europe.
Any how!
We do not need dead locking on the Ford Focus in North America. Because no thief in their right mind would want to steal a Focus: First the cars are not worth much used, and the ignition lock might jam on them, the rear wheel might fall off, the car might stop dead due to a defective fuel pump, the car could overheat, they might drown if it rains because of the water leaks and they would announce their presence by the squealing brakes, etc etc -
Now these comments will wind someone up for sure.
Zweef? - 18 Aug 2004 22:57 GMT > Now these comments will wind someone up for sure. Not really, just wondering what guys build the american Focus, and why they're still not fired. Overhere in Europe it is considered as a reliable car.
 Signature Bezit en wijsheid zijn illusies
Richard Ray - 19 Aug 2004 09:02 GMT Zweef® wrote:
>>Now these comments will wind someone up for sure. > > Not really, just wondering what guys build the american Focus, and why > they're still not fired. Overhere in Europe it is considered as > a reliable car. For the first few years, the NA Focus had some teething problems. Our Focus SE wagon (estate) built in 2002 is a great car. It is my wife's daily driver and she adores it. I drove it cross-country, and it accommodated my 6'3" frame comfortably.
There will always be some people on this forum who will badmouth the NA Focus, but saying once a bad car, always a bad car is a load of crud.
Eight Ball - 19 Aug 2004 14:28 GMT !
But Why would you believe that it is alright for any vehicle to have teething problems in the first few years, and that it is OK for the vehicle manufacturers to use their customers to works out all the bugs whilst paying for an inferior product . Why would Ford not do it right the first time???
Zweef? wrote:
For the first few years, the NA Focus had some teething problems. Our Focus SE wagon (estate) built in 2002 is a great car. It is my wife's daily driver and she adores it. I drove it cross-country, and it accommodated my 6'3" frame comfortably.
There will always be some people on this forum who will badmouth the NA Focus, but saying once a bad car, always a bad car is a load of crud.
Zweef? - 19 Aug 2004 17:19 GMT > But Why would you believe that it is alright for any vehicle to have > teething problems in the first few years, and that it is OK for the vehicle > manufacturers to use their customers to works out all the bugs whilst paying > for an inferior product. And it could have been avoided! The european cars have been great right from the start, great handeling, sound quality, very little problems. Ofcourse there are always little problems that occur in daily use.
Why does it have to be different for the NA Focus? It seems to be more of a lemon factory overthere ;-)
> Why would Ford not do it right the first time??? The european division proved they can! That's why i wonder why the entire NA division has not been fired still ;-)
 Signature Please excuse my grammar, i'm dutch.....
me/2 - 21 Aug 2004 05:06 GMT :>But Why would you believe that it is alright for any vehicle to have :>teething problems in the first few years, and that it is OK for the vehicle :>manufacturers to use their customers to works out all the bugs whilst paying :>for an inferior product . Why would Ford not do it right the first time??? Kind of sounds just like Bill Gates and Microsoft. :-)
They have been doing just that since DOS 1.0.
me/2
:>Zweef® wrote: :> [quoted text clipped - 5 lines] :>There will always be some people on this forum who will badmouth the NA :>Focus, but saying once a bad car, always a bad car is a load of crud. FanJet - 22 Aug 2004 22:40 GMT > :>But Why would you believe that it is alright for any vehicle to have > :>teething problems in the first few years, and that it is OK for the [quoted text clipped - 7 lines] > > They have been doing just that since DOS 1.0. And Honda and Toyota and Chrysler and Dodge and GM, etc. Gates is different though - he just doesn't give a grap.
Richard Ray - 23 Aug 2004 03:14 GMT > ! > [quoted text clipped - 12 lines] > There will always be some people on this forum who will badmouth the NA > Focus, but saying once a bad car, always a bad car is a load of crud. I didn't say it was alright for Ford to bring a incompletely tested and proven product to market, as the NA Focus differs in several ways from its European sibling. But the argument that "they were bad in the beginning, and they're surely bad now" isn't reasonable. The Focus is quite a popular car in the NA, but viewed as a economy car, not a more expensive car as it would be in Europe with the competition in much smaller cars than the Focus.
Dave Gower - 20 Aug 2004 04:43 GMT > Because no thief in their right mind would want to steal a Focus: First the > cars are not worth much used, and the ignition lock might jam on them, the > rear wheel might fall off, the car might stop dead due to a defective fuel > pump, the car could overheat, they might drown if it rains because of the > water leaks and they would announce their presence by the squealing brakes, > etc etc - Gross exaggeration. No rear wheels ever fell off. The recall saw to that. The pump problem caused hesitation not stopping, problems with water leaks were rare in North America, and most cars did not have noisy brakes (mine have never squealed). And if you look, you will see that the resale values are not that out of line with most cars in this market segment, certainly in line with other small domestics. And most important, Ford really tried to provide lasting fixes at reasonable prices (or free), and by all evidence has succeeded.
But the question "why did Ford not do it right the first time" is a valid one. I've seen a number of explanations over the years. Ford North America invited the local suppliers to participate in product development, hoping this would improve quality. Bad move. More than one supplier apparently used this opportunity to boost their profits rather than make a better car.
Another thing is timing. I understand that the North American operations were forced to rush their cars into production in the late summer of 1999, when they were still trying to incorporate the lessons of the first year of European production, which had revealed some problems. They would have preferred to wait until later in the year.
Eight Ball - 20 Aug 2004 06:17 GMT Mr Gower, Maybe you have never had a problem with your Focus but I find that very hard to believe.
I question if you have some alliance with Ford. Maybe you are a Ford salesman or a Troll from Ford?? You seem to be unable to accept any criticism about this car - all of your postings try to disprove or cast doubt on the people who post to this newsgroup about problems with the Focus. When everything fails you brand them as a troll.
One posting talked about the Lemon aid book and what they said about the Focus, very interesting reading and factual.
First of all if you WERE a Ford Tech you would be aware of the numerous problems with this car. And the TSB's boy! Here we go!!!!
What prompted the recall to install locking device for the left rear wheel and rear wheel bearings? Well there were cases in 2000 models of the Focus in the U.S. of the left wheel coming loose and several instances of the wheel coming off the car. The reason? poorly designed. The left spindle wheel nut was right hand thread and when the left wheel turned, it had a habit of loosing the spindle nut.The first fix was a locking cover over the spindle after the nut was tightened, the second was a ceramic locking nut (which can only be undone and tightened 4 times then has to be replaced). Ford did a half arse recall on the rear bearing problems, they could not admit or did not know that salt was used on the roads in Canada, so the initial recall was for the U.S salt states only. Took them a year before they remembered that Canada is a country and must use salt because they get snow in the winter.
Water inside the car - in this newsgroup alone there have been postings of leakage into the passenger side through the front cowl( and there are several postings now). Problem not fixed after 5 years - poor design of the cowl - the windshield side plastic clips, break when the cowl is removed (or just break) if you do not warm the cowl up before removal. The only fix is replace the cowl, modify it ( with screws) or use RTV silicone to glue it in place
Fuel Pump - Well talk about uninformed! This is another half arsed recall from Ford. Ford will only fix the pump once (one time) if it fails.If it fails again - you are on the hook for about $400. There have been numerous postings in various websites and to this newsgroup as well of fuel pumps failing causing the car to STOP dead. Its a really great feeling merging onto a freeway and just as you make it, the car stops dead.
Noisy brakes - Lots of postings on http://www.focaljet.com/ forums about squealing rear brakes and front pads that do not last very long. This is a good website for owners of the Focus. Ford had 3 design changes of the rear shoes to try to fix the problem of noisy rear brakes. The best bet for this problem is to replace the rear shoes with an after market ones.
Ford really tried to provide lasting fixes at reasonable prices (or free), and by all evidence has succeeded. "BS" That comment makes me believe that you are with Ford.
The resale value of these cars are not that out of line with most cars in this market segment? What are you putting in this segment; if you including Korean cars, and other domestic like the neon, cavalier, no they are not. The Focus is the same quality and build. It is a disposable car. The Hondas, Toyotas and Nissans have a much higher residual value and model to model - do not initially cost as much to buy as the Focus. If you check the Alberta newspapers there are many listing for the Focus 2001 Se and Zts models for around $8000. That's really great residual value.Yeh right.
Why Ford did not do it the right the first time is money, the bottom line. They cut back on quality control, to save money. Oh and by the way my paint on the hood and roof cracked all over, the body shop said that way too much paint had been applied to the car.Ford does not offer the midnight blue colour anymore, because of numerous paint problems with dark colours.
I do own a Focus and it has turned into a hobby fixing it.
"Eight Ball" <poolman@yahoo.ca> wrote
> Because no thief in their right mind would want to steal a Focus: First the
> cars are not worth much used, and the ignition lock might jam on them, the > rear wheel might fall off, the car might stop dead due to a defective fuel > pump, the car could overheat, they might drown if it rains because of the > water leaks and they would announce their presence by the squealing brakes,
> etc etc - Gross exaggeration. No rear wheels ever fell off. The recall saw to that. The pump problem caused hesitation not stopping, problems with water leaks were rare in North America, and most cars did not have noisy brakes (mine have never squealed). And if you look, you will see that the resale values are not that out of line with most cars in this market segment, certainly in line with other small domestics. And most important, Ford really tried to provide lasting fixes at reasonable prices (or free), and by all evidence has succeeded.
But the question "why did Ford not do it right the first time" is a valid one. I've seen a number of explanations over the years. Ford North America invited the local suppliers to participate in product development, hoping this would improve quality. Bad move. More than one supplier apparently used this opportunity to boost their profits rather than make a better car.
Another thing is timing. I understand that the North American operations were forced to rush their cars into production in the late summer of 1999, when they were still trying to incorporate the lessons of the first year of European production, which had revealed some problems. They would have preferred to wait until later in the year.
Josef Erbs - 20 Aug 2004 12:16 GMT > Fuel Pump - Well talk about uninformed! This is another half arsed recall > from Ford. Ford will only fix the pump once (one time) if it fails.If it > fails again - you are on the hook for about $400. Hi I am a German Focus owner, and here we had never heard about this problems. Mine is a 2000 TDI. $400 for a fuel pump sounds way too much for my ears. I hope, it would be cheaper in Germany and, most of all, not necessary to buy one. bye Jupp
Dave Gower - 20 Aug 2004 14:51 GMT > Mr Gower, Maybe you have never had a problem with your Focus but I find that > very hard to believe. [quoted text clipped - 4 lines] > doubt on the people who post to this newsgroup about problems with the > Focus. When everything fails you brand them as a troll. What kind of retard are you? Can't you read? I have had problems with my Focus. I talk about them. I discuss other people's problems. It's crazy exaggerations like yours I debunk.
Trolls do not post under their own names as I have done on this newsgroup since 1999. They hide behind aliases, distort the facts, build up their petty egos. The problem here is not sub-standard autos, its sub-standard humans playing their stupid games.
Zweef? - 20 Aug 2004 17:04 GMT > > Mr Gower, Maybe you have never had a problem with your Focus but I find > that [quoted text clipped - 14 lines] > petty egos. The problem here is not sub-standard autos, its sub-standard > humans playing their stupid games. C'mon guys! Stop calling each other Trolls, retards or sub-standard humans, you might insult them. ;-)
But serious, this is turning into a flaim, and that will not do any good to the discussion. So please discuss further without calling each other names, or at least agree to disagree on this subject, OK?
 Signature Love, peace and happiness to all.....
Freddie the Crook Finder - 21 Aug 2004 22:16 GMT >Mr Gower, Maybe you have never had a problem with your Focus but I find that >very hard to believe. I don't know Mr. Gower and I could care less where he works. I have concluded that you, Eight Ball, love to type rants; long ones. In preparing all this material and typing it, did you ever consider that not all the problems you mention occur on all the Focus automoblies?
Mine's a 2001 and has been back to the dealer 1 time, years ago, for a leaky power steering rack. This was cheerfully replaced at no cost to me and along with it was the free use of a loan car.
Your one of those guys who says, Focus, ah yes, noisy brakes. Eight Ball, I'm still waiting for the first squeel, howl, burp or what ever the hell it is they are supposed to do. 30,000 miles and pads and rotors look new. Back shoes look great as well. Like every other front wheel drive small car I've owned, it's impossible to ware out the rear brakes on these; unless you like to play race car driver games. the fronts do all the work. No water leaks, wheel bearings doing fine.
Are you starting to see a pattern here: not all of them have this litany of problems you're bitching about. Sure there were lots of problems, but you chronic grippers can't stand that most of them are history. You're just too anti ford to be objective; shame on you.
BTW, I regularly check for any recall that there might be on mine.... you guessed it, zero.
Freddie
Eight Ball - 22 Aug 2004 06:32 GMT I guess you are one of the lucky ones, Good for you a Focus owner who has only had one problem, Fantastic. A 2001 car, with 30,000 miles on it, bet you did not get the included additional 5 year/ 60,000 mile power-train warranty that was given by Ford to owners of Canadian Model 2001, and up Focus cars.
You are entitled to you opinion, but you cannot ignore there are TSB's for the Focus on the brake problems, ignition lock, wheel bearings, water leaks into the passenger side, just to name a few. But Ford and OTHER vehicle manufactures have got smart by using TSB's to get around recalls. Ford also calls fixes for problems Customer Service satisfaction programs so they do not have to do a Recall.
Oh by the way I am not anti Ford. I have owned over 15 Ford Cars, Vans and Trucks so far and now own a Focus and I am very objective because I get to fix them. At one time Ford Quality was very good.
Seeing that you are such a nice person I will give you a free tip for your Focus, if you have the original back brake shoes you might want to take a real good look at them for cracking. Brake linings only crack when they get overheated because of over working.
Now go find a crook you anonymous fellow.
On Fri, 20 Aug 2004 05:17:26 GMT, "Eight Ball" <poolman@yahoo.ca> wrote:
>Mr Gower, Maybe you have never had a problem with your Focus but I find that >very hard to believe. I don't know Mr. Gower and I could care less where he works. I have concluded that you, Eight Ball, love to type rants; long ones. In preparing all this material and typing it, did you ever consider that not all the problems you mention occur on all the Focus automoblies?
Mine's a 2001 and has been back to the dealer 1 time, years ago, for a leaky power steering rack. This was cheerfully replaced at no cost to me and along with it was the free use of a loan car.
Your one of those guys who says, Focus, ah yes, noisy brakes. Eight Ball, I'm still waiting for the first squeel, howl, burp or what ever the hell it is they are supposed to do. 30,000 miles and pads and rotors look new. Back shoes look great as well. Like every other front wheel drive small car I've owned, it's impossible to ware out the rear brakes on these; unless you like to play race car driver games. the fronts do all the work. No water leaks, wheel bearings doing fine.
Are you starting to see a pattern here: not all of them have this litany of problems you're bitching about. Sure there were lots of problems, but you chronic grippers can't stand that most of them are history. You're just too anti ford to be objective; shame on you.
BTW, I regularly check for any recall that there might be on mine.... you guessed it, zero.
Freddie
Freddie the Crook Finder - 22 Aug 2004 14:32 GMT >You are entitled to you opinion, but you cannot ignore there are TSB's for >the Focus on the brake problems, ignition lock, wheel bearings, water leaks >into the passenger side, just to name a few. But Ford and OTHER vehicle >manufactures have got smart by using TSB's to get around recalls. Ford also >calls fixes for problems Customer Service satisfaction programs so they do >not have to do a Recall. You mean there were TSBs on certain Focus', with most problems fixed over time. I don't think Ford or anbody else gets to choose between using a TSB or a recall, at least in the U.S., when safety is involved. Big Daddy decides for them.
> Oh by the way I am not anti Ford. Yea, and The Crook Finder is my real name. BTW, using nick names and phoney email address on usenet is a birthright for all but the most brave.
>Seeing that you are such a nice person I will give you a free tip for your >Focus, if you have the original back brake shoes you might want to take a >real good look at them for cracking. Not a crack in site. You do seem a little confused between brake shoes and brake pads. The brake problems most often mentioned on the Focus are noisy front brakes and early wear of rotors. That's in the front of the car, brake shoes are in the back at least down here.
>Now go find a crook you anonymous fellow. Hanging around here, I may have to change my name to Kook Finder ;-)
To answer your question, I had no extended warranty; did not need it.
Freddie
P.S. Look, Ford screwed up, bigtime, but they're working on it. All I'm saying is that my 2001 is the finest small car I've ever owned. There have been a bunch of them.
Zweef? - 22 Aug 2004 16:42 GMT > All I'm saying is that my 2001 is the finest small car I've ever owned. Never thought i'd hear that from an US owner ;-)
But serious, it's the same with me, i i like it as well. I have my Tddi Estate since march '01, i drove 120K kilometers with it until now and never even had a single glitch, squik or leak aside from some minor issues (noisy tires that imitate the sound of worn wheel bearings, and problems with the aftermarket cruise control) It handles great, is economical and has loads of space.
On the downside:
The diesel engine is a bit noisy, and because of the heavy engine it is a little less agile. I wish i ordered the leather steering wheel, mine is plastic, and starts to get slippy. And i wish they had made it's rear end a bit more exciting, now it has this great new-edge front, and a boring behind.
 Signature Bezit en wijsheid zijn illusies
HbgpodLW - 20 Aug 2004 07:06 GMT >Gross exaggeration. No rear wheels ever fell off. The recall saw to that. I disagree as there was a man I knew of that had a daughter injured or died in the car accident when her wheel fell off ...granted it was an early 2000 model but it happened...
>The pump problem caused hesitation not stopping, I'll let you talk to my husband as we drove from PA. to Ohio with a fuel pump failing and it MOST ASSUREDLY DIED...while driving and you'd notice the car slowing down and the red light on so you'd have to shift to nuetral and restart the engine. So don't TELL ME IT DIDN'T !!@! That was a vacation from hell as we finally got to Columbus and it failed and the Ford dealer replaced it under warranty. Oh yes...when we got back to PA. and told the dealer about it..."OH yeah - we ordered you a fuel pump" and let us go on vacation with the car! I would never buy another car from them after that crap.
>most cars did not have noisy brakes (mine >have never squealed). My 2000 wagon made all kinds of very high pitched squeals...my neighbors asked to back into my space so I could pull straight out and not use my brakes! I don't know what you had but I could never sneak up on anyone with that car and used to get all kinds of strange looks from people. Never managed to hit anyone though and never changed my brakes in the over 48,000 miles I had them. I will agree with you as far as the rest - I bought the car because I had seen it early on from spy pictures before production and fell in love with it and I was old enough then to know NEVER to buy a first year car. I had 11 recalls and a new transmission and a burnt out horn but I still went ahead and bought a 2003 ZX5 after they couldn't figure out why I was blowing starter fuses ($3 each time) every time the engine was started not cold...eventually after I traded the wagon in the car finally failed and they found out a wire was welded to the engine...but I got a more dependable car this time. So far no failures but still a stinky A/C. Thank god for Lysol. Linda
Dave Gower - 20 Aug 2004 15:12 GMT > I disagree as there was a man I knew of that had a daughter injured or died in > the car accident when her wheel fell off ...granted it was an early 2000 model Now this is really strange - if you are talking about the wheel bearing problem that caused the recall. A friend of mine is a Ford mechanic who fixed a number of these and he told me that no one would ever drive a car until the wheel fell off because it would be unbearably noisy. I doubt we are talking about the same problem.
> I'll let you talk to my husband as we drove from PA. to Ohio with a fuel pump > failing and it MOST ASSUREDLY DIED...while driving and you'd notice the car > slowing down and the red light on so you'd have to shift to nuetral and restart > the engine. So don't TELL ME IT DIDN'T OK I should have been more precise. The problem with the pumps is that early ones were too unforgiving of bad gas. That's why the problem would come and go. But I notice that you also say that the car restarted.
I very occasionally feel a slight hesitation. A few times in the past four years the car has stalled on the over-run i.e. coasting out of gear (I have a manual). But when I put it back in gear it always started instantly. Recently it's running perfectly.
But my point was that the problem for most people, and the one that Ford is addressing with the warrantee extension, is hesitation on acceleration. The reason as I understand it why this problem persists is that Ford was able to address the stalling problem with software tweaks, but that emission rules (lean mixture) prevent them from fully eliminating the hesitation unless they replace the pump.
Now of course none of this will completely eliminate pump problems. These cause problems on all lines of cars, and are one of the major causes of towing.
Cheers
DAVID HARRIS - 10 Dec 2004 02:28 GMT I had the same problem with my 2000 Focus... First they quoted $95 to replace the lock. Then they called back and said they had to make new transponder keys. Total $225. Then they called again. The steering column had to be replaced. Total $650.
I told them I had to talk to my lawyer first... ;>)
I dropped in and examined the broken part. There is a molded pot-metal part that engages the back of the key cylinder and has a shaft that turns the ignition switch. It was sheared off right behind the lock cylinder. I spent a good bit of time examining it under a magnifier (and making them nervous). That part is not available separately. You have to buy a whole new steering column.
It would take me about 4 hours to make a duplicate part on the lathe and Bridgeport mill ... to save over $400.
In principle, I could start the car with a screwdriver if I taped the transponder key to the column nearby. The problem was that I would then have to insert the broken part and turn it to hold the steering wheel lock open. If that accidentally slipped while driving, the steering wheel would lock up.
I pointed out to the service manager that the part broke IN CLOCKWISE TORSION (rotation). When these molded metal parts fracture, they leave a sparkling crystal surface. But the high points were rubbed VERY SMOOTH. In other words, at the instant of fracture there was also a very strong PRESSURE being applied. The ONLY way that this could occur was when they were drilling out the old cylinder: The drill jammed when he was pressing hard on the drill. (The recommended procedure is to drill a small hole first and then carefully enlarge it.)
I really had them over a barrel at that point, and he promptly said he would "go see if he could get me some help". He looked up my VIN number, and reported that Ford would pay 80% and I would only have to pay 20% of the cost (which actually comes out cheaper than just replacing the cylinder and keys).
If you have a problem with steering column replacement, I would strongly suggest that you ask for the broken part. It is about 3-1/2 inches long and 7/8" diameter. If it is broken and there are shiny places (rubbed smooth) on the break, then it was broken while drilling out the cylinder.
The problem with the lock cylinders themselves is just more of the same problem. They are made out of cheap molded metal. The slide bars wear and gaul the metal and they eventually jam up. I am going to make sure my new cylinder gets a good lubrication.
--Dave
> I have a 2000 focus. Bought in July 2000, the ignition lock failed 25 > months later. My Galpin Ford (San Fernando, CA) service manager said it [quoted text clipped - 7 lines] > from you, but only if you treat me right and act like you care about my > business!" Basic Wedge - 10 Dec 2004 23:04 GMT > I am going to make sure my new cylinder gets a good lubrication. Such as what?
Rob
DAVID HARRIS - 11 Dec 2004 04:46 GMT There are special lubricants for locks. A graphite-based lubricant is long lasting and non-gumming, but you may have to wipe your key off for a few days.
> > I am going to make sure my new cylinder gets a good lubrication. > > Such as what? > > Rob BubbaG - 15 Aug 2004 16:37 GMT I have a 2000 focus. Bought in July 2000, the ignition lock failed 25 months later. My Galpin Ford (San Fernando, CA) service manager said it was common problem and replaced the entire steering column under warranty.
Guess what? 25 months later (yesterday), it happened again. We'll see... I am now out of warranty.
I have told them, "hey I bought this car from you, I will buy my next car from you, but only if you treat me right and act like you care about my business!"
keenan - 30 Apr 2005 15:31 GMT This is very upseting to see all of these individual people with the same problem especially when i then think about how the limitations some may have to post on this particular website, because that brings into perspective a possibility for there to be thousands of other people just like us who have had our ford focuses stupid f.cking ignition lock on us. I have had it happen to me 2 times so far and am seriously thiking about just getting a push button ignition put into it because then it would reduce the wear and tear on the inside of the ignition because all that i would have to do is put the key into the key cylinder and push the button. but luckily i got a new ignition this time and i am going to have it fixed tonight by my dads friend who works at a ford dealership, he is going to do the operation in front of my house that is how simplistic it is to fix, pathetic it is isnt it.so far i have invested well over 400$ on this problem and have had to get my battery cable replaced and my fuel delivery module replaced. focuses suck but there so fun when you make um fast.
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