Field Service Actions (Recalls)  - US (English)
January 2004

TO:     All U.S. Ford and Lincoln Mercury Dealers

SUBJECT:    

  Extended Coverage Program 03N01: Supplement #2
Certain 2000 and 2001 Model Year Focus Vehicles
Fuel Delivery Module - New Design

RE:     Extended Coverage Program 03N01: Supplement #1 Dated January 2004
Certain 2000 and 2001 Model Year Focus Vehicles
Fuel Delivery Module - New Design

RE:     Extended Coverage Program 03N01: Dated November 2003
Certain 2000 and 2001 Model Year Focus Vehicles
Fuel Delivery Module

  PURPOSE OF THIS SUPPLEMENT

    * Re-instate 0.3 Hour road test labor times
    * Revised technical instructions which include a road test to be
performed after FDM replacement to determine if the driveability concern
has been corrected.

PROGRAM TERMS

This program extends the coverage of the fuel delivery module (FDM) to
10 years from the original warranty start date of the vehicle, with no
limit on the number of miles that the vehicle has been driven. This
program provides replacement coverage, and is automatically transferred
to subsequent owners.

VEHICLES COVERED BY THIS PROGRAM

Certain 2000 and 2001 model year Focus vehicles built at the Wayne and
Hermosillo Assembly Plants from Job #1,1999 through June 13, 2001.
Affected vehicles are identified in OASIS.

REASON FOR PROVIDING ADDITIONAL COVERAGE

Some of the affected vehicles may experience engine hesitation, loss of
power, surging, and other similar symptoms as a result of contamination
of the fuel pump filters. Because the contamination of the filters is
progressive, they may ultimately become sufficiently blocked to cause
the engine to stall completely. Although the symptoms noted above can
occur under a variety of driving conditions, they are most likely to
occur when there is less than one-quarter tank of fuel and/or when the
driver is attempting to accelerate while making a right turn maneuver
(such as entering a highway through a cloverleaf) or while driving uphill.

  SERVICE ACTION

If the customer informs you that their vehicle exhibits stalling, engine
hesitation, loss of power, surging, or other similar symptoms, replace
the FDM. There is no need for further diagnostics prior to FDM
replacement. Owners are not to be charged for any diagnostics or repairs
related to the FDM replacement.

Prior to performing service, tell the customer:

    * Ford will replace the FDM at no cost based upon the customer's
description of the condition without performing any diagnostics.
    * That without performing diagnostics other conditions that may
affect driveability, if any, would not be addressed by an FDM replacement.
    *   That after FDM replacement, a road test will be conducted at no
charge to determine if the driveability concern has been corrected.
    * That diagnosis and correction of any remaining driveability
issues, if any, are the responsibility of the customer unless the
vehicle still has remaining Basic Vehicle Warranty coverage.
    * This Customer Satisfaction program only covers replacement of the
FDM.

  Obtain customer approval before conducting any further diagnostics.

  EFFECTIVE IMMEDIATELY, ONLY THE NEW DESIGN FDM IS TO BE INSTALLED.

Detailed Technical Instructions and revised labor times to install the
new design FDM are included with this 03N01 Supplement #2.

SPECIAL CUTTING TOOL

A special cutting tool will be needed to install the new design fuel
pump. One cutting tool along with a replacement-cutting blade will be
supplied (free of charge) to each dealership. Additional cutting tools
will be available for purchase. See Attachment II for further
information on tool ordering and Attachment III for tool usage.

AN OPPORTUNITY TO BUILD CUSTOMER LOYALTY

With increased service capacity, use the resulting service traffic to
acquire new retail service customers, or become re-acquainted with
current ones. Take this opportunity to make a lifetime customer by
demonstrating:

    * Care by using the Quality Care Report Card every time to identify
additional service needs that may require attention.
    * Convenience by offering convenient payment terms, by scheduling
service appointments, and by providing convenient hours and days of
operation.
    * Competitive Pricing by promoting national, regional, and your
individual dealer service specials.

ATTACHMENTS

    * Attachment I: Administrative Information
    * Attachment II: Labor Allowances and Parts Ordering Information
    * Attachment III: Technical Information

    Customer Notification Letter (previously mailed to all customers
under 03N01)

QUESTIONS?

Claims
Information:.................................................................................1-800-423-8851
Special Service Support Center (Dealer Only)
Questions:............................1-800-325-5621
THIS IS A RECALL MY FRIEND!!