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Car Forum / Ford / Ford Focus / August 2004Focus 6 disc (6000?) player broke
Howdy: Long time lurker, etc... Anyway, recently the in dash 6 disc cd/radio in my Focus went tits up. At first you could tell that there were 4 discs in the radio but they just wouldn't play or eject, just made a grinding noise. Tried all the tricks I could think of to get the discs out but nothing worked. I was able to insert another disc (probably not the smartest thing to do) and I eventually pulled the whole unit out. Couldn't figure out how to get into the unit and thought it best to just put it back in the car and take it to the local dealership. After I put the unit back in it would not recognize that there were any discs in the unit or even that it was capable of being a cd player. Anyhow, my wife called down to make an appointment and when doing so the receptionist told her that if we had been playing any burned cd's that the warranty would be voided. Not just cd'swith sticky labels (weren't any in there anyway) just burned cd's. The mechanic at the shop tried to go the same route, saying that it did say in the warranty paperwork that playing burned cd's would void the warranty on the unit. I don't see this verbage in the warranty. The mechanic told my wife that the problem was that cdr's are slightly smaller than regular cd's and cause trouble in these units. He did admit though, that the error message they were able to get out of the unit (code 3 or something) did indicate to him that it was probably the unit itself and nothing we had done... Would anyone like to address the theory that cdr's miniscule size compared to "regular" cd's could cause problems in these units? Or perhaps the theory that if we were willing to accept this argument then they would be happy to charge us for a new unit? Any comments on the failure or your experience with these units would be appreciated... For the record it is a 2002 ZX5, all stock... TIA.. The Chief > Any comments on the failure or your experience with these units would > be appreciated... IMHO the failire of the unit is not to blaim the burnt CD´s. Maybe the unit would not read burnt CD´s but it should not break because of them. Then again the legal notices might be interprided as the devil reads the bible... >Howdy: >Long time lurker, etc... [quoted text clipped - 30 lines] >TIA.. >The Chief Well as the dimensions of CD's is an international standard the excuse sounds like bull to me as they "should" all be the same size. However I have never read the warranty info on Fords ICE stuff so it may be true about not using burnt CD's in the device. You may not be aware that Ford actually do have a Focus with a CD player designed to take CD's with MP3's burnt onto them so if the warranty is correct then they must make an exception for that particular player Regards Andy Lee  SignatureIt matters not whether you win or lose; what matters is whether I win or lose. > Well as the dimensions of CD's is an international standard the excuse > sounds like bull to me as they "should" all be the same size. However [quoted text clipped - 3 lines] > CD's with MP3's burnt onto them so if the warranty is correct then > they must make an exception for that particular player Starting with at least the 2003 model year, the single-disc MP3 unit has been standard equipment on most US Focus models other than the base configuration. I've got a US 2003 ZX3 with the 6006 CD changer unit. There is no special mention of audio or entertainment systems in the warranty booklet. The Owner's Guide contains the following: "CD units are designed to play commercially pressed 12 cm (4.75 in) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player. The label may peel and cause the CD to become jammed. It is recommended that homemade CDs be identified with permanent felt tip marker rather than adhesive labels. Ball point pens may damage CDs. Please contact your dealer for further information." That sentence beginning with "It is recommended" clearly negates any implication that using a "homemade" CD will void the warranty. Unless an adhesive label came off or one of the CDs was physically defective -- cracked, badly warped, etc -- I think Ford is on the hook for repair or replacement. They'd have a hard time claiming "normal wear and tear" for an audio system that's less than three years old. >> Well as the dimensions of CD's is an international standard the excuse >> sounds like bull to me as they "should" all be the same size. However [quoted text clipped - 22 lines] >Ball point pens may damage CDs. Please contact your dealer for further >information." Thanks Neil. That appears to be pretty clear to me. If you are going to use CR's CDRW's don't stick labels on them! it does not say don't use them at all. >That sentence beginning with "It is recommended" clearly negates any >implication that using a "homemade" CD will void the warranty. Unless an >adhesive label came off or one of the CDs was physically defective -- >cracked, badly warped, etc -- I think Ford is on the hook for repair or >replacement. They'd have a hard time claiming "normal wear and tear" for >an audio system that's less than three years old. Regards Andy Lee SignatureIt matters not whether you win or lose; what matters is whether I win or lose. <snip> > "CD units are designed to play commercially pressed 12 cm (4.75 in) > audio compact discs only. Due to technical incompatibility, certain > recordable and re-recordable compact discs may not function correctly > when used in Ford CD players. CD-R's and more so CD-RW's have a lower reflectivity, so some CD players will not 'see' the cd when inserted, there just isn't enough light that reflects back, try putting an 'RW into an older CD driver (a non multi-read) in your computer it won't see it, and if you have a real old say 1 or 2x CD it may no even se a CD-R, certain types and colors may be seen and others won't. Irregular shaped CDs, CDs with a scratch > protection film attached, and CDs with homemade paper (adhesive) labels > should not be inserted into the CD player. The label may peel and cause [quoted text clipped - 9 lines] > replacement. They'd have a hard time claiming "normal wear and tear" for > an audio system that's less than three years old. > Anyway, recently the in dash 6 disc cd/radio in my Focus went tits up. > At first you could tell that there were 4 discs in the radio but they [quoted text clipped - 21 lines] > Would anyone like to address the theory that cdr's miniscule size > compared to "regular" cd's could cause problems in these units? Rubbbish. The physical dimensions of 12cm CD-R blanks are the same as those of commercial, pressed CDs. All CD changers eventually start eating or mangling discs. That's why people use burned CDs in them, rather than commercial discs at $15 a pop. > Or perhaps the theory that if we were willing to accept this argument > then they would be happy to charge us for a new unit? Bingo. Letters to Ford and to your state attorney general or consumer protection agency are in order. I'd also consider patronizing a different Ford dealer. This one sounds like a manure factory. > Howdy: > Long time lurker, etc... [quoted text clipped - 30 lines] > TIA.. > The Chief I don't want to comment on the warranty side of the problem because I live in a different country but it seems to me non-logical to void the warranty due to a self-prepared disc. But... I have heard of some 6006 owners that they have experienced similar problems with CD-R's on 6006. Not with "all" CD-R's but with certain makes and models (especially with the cheapest ones, which are probably somehow thinner than the originals). The main complaint was, though the disc wasn't damaged or disintegrated in the player, it refused to be ejected. But they also stated that these problems were easily recoverable in a simple repair shop without going to the Ford dealer. Regards... SY > > Howdy: > > Long time lurker, etc... [quoted text clipped - 46 lines] > > SY Who's lookin for a follow up??? Well, after taking the unit in the dealership calls and says they have all 7 of our cd's out... and left it at that. Sure enough, there were 7 cd's in the unit, which I contend proves that there was something wrong... but it turned out to be a mute point... after waiting for 3 1/2 hours at the dealership for them to reinstall the cd player they wrote it all off... no explanation of fault, no trying to make us pay, nothing, just bad service... so, my wife is pissed, but the cd player works again, for now... I am half hoping that it fails again so that I can go down there and raise a stink... we shall see... thanks for everyones input... so... anyone want to argue about the dusty front brakes?? The Chief > so... anyone want to argue about the dusty front brakes?? I had mine replaced (discs and pads) by Ford due to another fault at 1/3 cost to me and touch wood the front wheels stay clean way longer than they used to. Before they would be black inside a few days normal driving, now they stay silver for a couple of weeks. I can only guess that the pads they've used are a different compound to the ones that were on there before. Cheers Alex > > > Anyway, recently the in dash 6 disc cd/radio in my Focus went tits up. > > > At first you could tell that there were 4 discs in the radio but they > > > just wouldn't play or eject, just made a grinding noise. Tried all > > > the tricks I could think of to get the discs out but nothing worked. > > > I was able to insert another disc (probably not the smartest thing to > > > do) and I eventually pulled the whole unit out. > > I have heard of some 6006 owners that they have experienced similar problems > > with CD-R's on 6006. Not with "all" CD-R's but with certain makes and models [quoted text clipped - 3 lines] > > that these problems were easily recoverable in a simple repair shop without > > going to the Ford dealer. Blimey, I've just joined this newsgroup because the 6006E in my Focus Ghia died yesterday, no burnt CD's. Same symptoms as you describe and it displays the error code E3, which according to the audio manual is an internal error - see Ford dealer. Is there anything I can do myself, or do I have to go back to the dealer? I only had my 2 year service last Saturday! :( Regards, Gary. > For the record it is a 2002 ZX5, all stock... The same changer unit is also in the Peugeot 206. My fiancee had CDs get stuck in hers. She was not using any burnt CDs (unlike the ones in my Focus). In the Peugeot, the changer is in the boot, facing upwards. In my opinion, asking for even more trouble, from debris falling into it when loading, unloading discs!! Peugeot, for all of their other faults, simply fixed it, and didn't lecture on usage etc. JW |
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