I bought an ESP extended service plan for my 2000 Ford Focus.  I've
had two occasions to take it back to a Ford Dealer after I bought the
plan.  They are as follows.

#1 After Ford replaced my defective Fuel Module in a recall the engine
ran rough.  They told me the Engines computer would have to be
re-programmed but that was not covered under the warranty or recall.
Even though the engine, fuel module, parts and labor are covered.
Apparantly Ford thinks mechanics working on the cars computer is not
labor.

#2  Check their website and I believe you'll find that under the ESP
electrical section that "Wiring Harnesses except Spark Plug wires" are
listed.  My local dealer replaced my "Battery Harness" but according
to Ford the thickest biggest wire on the car is not a "Wiring
Harness".  Why? Because when they put the part # in the Ford computer
it says it's not.

When I asked for an explanation I was given an 800 number.  The
service rep acknowledged that he wasn't allowed to answer "yes" to any
complaint and that he couldn't connect me to anyone that could say yes
or offer any help.

DON'T TRUST FORD.  The company I work for has a slogan, "CHARACTER
MATTERS".  The management of my company believes that chasing short
term profits at the expense of morality is a bankrupt practice.
Ironically I'm planning on getting two new cars...I certainly won't be
buying a Ford.

If you've had similar experiences with Ford Service Plans please post
your complaints and maybe we can get a law firm interested in a class
action lawsuit.