No.  Guess they for got to take the hoses of first, at least loosen one end.
Call another shop to verify too.

   If it's that common of an occurrence, then the Dilbert that did the
job should have known to take steps to prevent it.

If something is suffering from old age.... say we have a corroded brake line
and we're changing a wheel cylinder, we might expect that we are going to
damage the steel brake line..... If that happens, it's going to be a
customer pay thing.

If,  however, one of our techs has a lapse of common sense and damages a
serviceable part, it makes good business sense to own up to the error and
minimize the customers inconvenience (not to mention it is the moral thing
to do).

Without seeing the nature of the damage and the general condition of the
parts involved, it is hard to comment further....

On Apr 24, 2:18 am, mark30...@yahoo.com wrote:

It's only a common occurrence if the shop doesn't have the foresight
to remove the hoses before they jack up the engine.  As for paying,
you have to decide if it's worth putting up the fuss/cash to get your
work done.  My gut feeling is they'll continue to charge you for any/
everything thing else that's a "common occurrence" instead of taking
more care/thought in their work processes.  That said, I'd probably
pay the cost and then next time find a new/smarter shop/mechanic to do
your work.

Question:  Why did you need new motor mounts?

Patrick

ok, well i got the car back and the guy showed me my original hose
which did have an imprint of the stud or nut on it.  so this stud/nut
was pressing right onto the hose and with the heat from the hose, it
made a permanent mark into the outter layer of the hose.

after seeing this imprint, i would believe that it doesn't take much
to poke a hole into this hose (since the stud dug into the hose a
little and gave it traction). if this imprint wasn't there then i
would question them.  and the labor they charged me was ok (not
great), but still ok.
[URL=http://img163.imagevenue.com/img.php?
image=24478_heater_hose_imprint_123_565lo.jpg][IMG]http://
img163.imagevenue.com/loc565/
th_24478_heater_hose_imprint_123_565lo.jpg[/IMG][/URL]

all in all, i think they were fair. because after thinking about it
more.... if they had told me and showed me this stud pressing against
the hose right from the begining and said that either i have the hose
taken off first (costing labor) or roll the dice and see if it breaks
or not, i would have had to say ok to one of the choices and pay the
same (if it broke).

thanks for all the advice.

I get ripped off all the time by the dealer and there's nothing I can do
about it.
amanda