I got a canned reply :

***quote***
Dear Mr. xxxxx,

Thank you for contacting the Ford of Canada Customer
Relationship Centre (CRC).  We received your
message sent on xxxxxxx xx:xx:xx  regarding your
vehicle's timing chain cover concern.

As the CRC operates on a paperless documentation
system, our policy is to discuss by telephone any
requests for assistance beyond a defined warranty
period.  This also gives you the opportunity to ask
questions or discuss the matter in further detail.

***endofquote***

I'll give them a call and see what happens.  I'm getting it
repaired right now at a private garage so they may not
like that either.

This problem is not just a leaky gasket which can happen.
It's a known corrosion problem of the timing chain cover.
Yes, the cover has antifreeze flowing thru and and isn't
built to last.  i'm positive if someone's engine block
sprung leaks here-and-there, they wouldn't just accept it.

the other funny item is that the concept of a paperless
office means no communication except by voice.
i think they looked up paperless and thought it means
"no audit trail".

this is incredible.  the only lucky thing for me is that it
took so long too show up.
...thehick