Ever buy tires from Pep Boys?

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Longagotoday2343 - 02 Nov 2004 09:45 GMT

I had a horrible experience buying tires from Pep Boys. They are liars and
cheaters. I purchased four tires at $50 each and the salesman proceeds to tell
me the total will be close to $400! Obviously, I was flabbergasted and asked
why so high. Then he breaks down the price, quickly glossing over $20 per tire
"insurance" and $11 per tire Life-time balancing, both OPTIONAL.

It upsets me that he purposefully didn't ask if I wanted them. Highly unethical
and probably illegal. Wouldn't surprise me if others just accepted the total
and didn't make a fuss like I did. Plus paid another $8 for new stem plugs but
they just used the old ones from my old tires! I also asked them to save one of
the tires because it was relatively new and wanted to keep it as emergency, but
they threw it away!

Good thing I took all the quarters out of the coin box, or they probably
would've taken those too!

Anyone else experience similar? Did you report them and where?

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Scott M - 03 Nov 2004 04:05 GMT

In CA by law you have to sign an "estimate" before they do work. Many tire
stores around hear give you lifetime balance/rotate and road hazard
insurance for about 10 bucks a tire. Sounds like they where trying to get
$20 per tire from you? Jeeeez

>I had a horrible experience buying tires from Pep Boys. They are liars and
> cheaters. I purchased four tires at $50 each and the salesman proceeds to
[quoted text clipped - 21 lines]
>
> Anyone else experience similar? Did you report them and where?

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Mark - 03 Nov 2004 17:38 GMT

>I had a horrible experience buying tires from Pep Boys. They are liars and
>cheaters. I purchased four tires at $50 each and the salesman proceeds to tell
>me the total will be close to $400! Obviously, I was flabbergasted and asked
>why so high. Then he breaks down the price, quickly glossing over $20 per tire
>"insurance" and $11 per tire Life-time balancing, both OPTIONAL.

I bought 4 tires from them about 4 years ago for $99. After incidentals and
all the usual crap that tire places tack on, I was out the door for just under
$120.

Still have them on the car and they are fine. I'd go back.

>It upsets me that he purposefully didn't ask if I wanted them.

So, tell them you don't want them and aren't paying for them. It's not like
they can't just scratch that off the paperwork!

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Rex Tincher - 04 Nov 2004 02:48 GMT

<snip>

>Plus paid another $8 for new stem plugs but
>they just used the old ones from my old tires!

<snip>

Yep, Pep Boys did the same thing to me. Then tried to convince me
that the old valve stems were really new ones, and they just looked
old because they had been improperly stored for a long time. (The old
"We aren't trying to cheat you, we're just incompetent" defense.)

I convinced them to put in new valve stems, but it was a hassle. I
haven't bought anything from them since. Why deal with people whose
standard policy is to cheat customers?

(It could have been worse. There was a tourist in there, and Pep
Boys' mechanics were trying to fix his car by randomly replacing
parts. They had done hundreds of dollars worth of work, without
fixing the problem. But they weren't worried. They were going to
keep trying until they either accidentally fixed the problem or else
reached his credit cards' limits.)

Signature

"She had the 9mm and a .38 revolver. That surprised me,
considering she said she was going to be in the Million Mom March
against gun violence and all that." - Police Sergeant C. V. Morris.
More details at: http://www.tincher.to/mmm.htm

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AZGuy - 05 Nov 2004 06:48 GMT

A friend of mine bought a set of tires from them and one of the tires
literally flew apart in only a few thousand miles. They refused to
replace it under the warranty cuz they didn't think a tire would fail
like that unless it was abused or under inflated. He didn't even have
them on the truck long enough for them to get abused or under
inflated. I'd never buy a tire from them.

>I had a horrible experience buying tires from Pep Boys. They are liars and
>cheaters. I purchased four tires at $50 each and the salesman proceeds to tell
[quoted text clipped - 13 lines]
>
>Anyone else experience similar? Did you report them and where?

--
Elbridge Gerry, of Massachusetts:

"What, sir, is the use of militia? It is to prevent the
establishment of a standing army, the bane of liberty. . .
Whenever Government means to invade the rights and liberties of
the people, they always attempt to destroy the militia, in order
to raise a standing army upon its ruins." -- Debate, U.S. House
of Representatives, August 17, 1789

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