Would you be pissed if a client leaves a note like this one in his car for
you to read ? Would you pay any attention to it ?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear Technician,
Please bear with my poor English.
I added 2 liter of coolant within the last 6 to 8 month. You will find the
recovery tank full because I fill it last week. The black line on it tells
me if I lost any coolant.
The level of Potassium and Sodium are within the condemnable limit.Lub oil
analysis available, looks to me that the coolant isn't going in the
crankcase yet.
However you can see trace of leaks at the rear and at front of the left bank
cylinder head at the junction of the lower intake manifold and the cylinder
head.
At the front of it it's a mix of oil and coolant, on few occasion I was able
to detect using a strong light a very small drop of coolant at the very
bottom of the leak path almost on the lower intake manifold.
At the rear of the head it's more likely an oil leak, if you look carefully
you will find a small accumulation of oil. If you slid let say a tie wrap
like I did under the intake you will get a fair good amount of oil on it.
Dont get me wrong ,with this note I am not trying to tell you what to do,
YOU are the professional, I was just trying to share my conclusion. My
background is locomotive mechanics, so these little engine are not my
specialty !!!
Thanks for your help.
Richard
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hairy - 27 Oct 2004 16:45 GMT
> Would you be pissed if a client leaves a note like this one in his car for
> you to read ? Would you pay any attention to it ?
[quoted text clipped - 31 lines]
>
> Richard
In my opinion, the customer has a right to express his concerns and
observations. Most of the things in the note are things a service writer
should ask, anyway. He didn't ask you to replace your diagnosis with his and
it's obvious he didn't just fall off of the turnip truck.
What's to get pissed about?
H
Shep - 27 Oct 2004 18:16 GMT
Agreed!!!!
>> Would you be pissed if a client leaves a note like this one in his car
>> for
[quoted text clipped - 47 lines]
> What's to get pissed about?
> H
Ken Weitzel - 27 Oct 2004 18:27 GMT
> Would you be pissed if a client leaves a note like this one in his car for
> you to read ? Would you pay any attention to it ?
[quoted text clipped - 31 lines]
>
> Richard
Hi Richard...
Not a mechanic, just an old guy who likes cars and
occasionally tinkering with them, so I can't speak
for mechanics. In my trade though I would have loved
to have such a note.
But - and just because you mentioned that english isn't
your mother tongue - may I respectfully question your
use of the word condemnable ?
Just in case you chose the wrong one of two words that
are similar, but have opposite meanings...
condemnable - very bad.
commendable - very good.
recommended - what the experts suggest is the correct
or acceptable amount.
Take care.
Ken
rick - 27 Oct 2004 19:18 GMT
>> Would you be pissed if a client leaves a note like this one in his car
>> for you to read ? Would you pay any attention to it ?
[quoted text clipped - 57 lines]
>
> Ken
Ken...condemne in my dialect = b/o, no good, finish, not re-usable
I meant that the last use oil analysis didn't report abnormal level of
potassium, sodium or glycol. The oil wasn't condemne and still good to be
use, showing normal level of contaminant ;) thats the best I can do ;-) ;-)
Thanks a lot for your input Gents
newthread[username] - 27 Oct 2004 20:17 GMT
I wish when I ran a shop the customers would have been as accomodating
--
CommoDav
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Ken Weitzel - 28 Oct 2004 00:06 GMT
> I wish when I ran a shop the customers would have been as accomodating!
Brings back memories...
Back when I had a shop (not automotive) we used to
insist that customers write a fault description on a
tag... primarily hoping to forestall the possibility
of not catching intermittents.
The all happily did it. Two choices. They'd all say
either "broken" or "ooo". After a while we figured out
that ooo meant Out Of Order :)
Ken
shiden_kai - 28 Oct 2004 03:49 GMT
> Would you be pissed if a client leaves a note like this one in his
> car for you to read ? Would you pay any attention to it ?
No, the note sounds good to me. You must be talking about
the 3100/3400 v-6 engine? At this point, it wouldn't really
matter what a customer said about a coolant leak on these
engines, we know what the problems is, or is likely to be.
Seen too many of them.
Any additional/good information from the customer is
always appreciated. What techs and/or shops don't like
is if a customer wants to tell you what part to replace. They
may be right, but we have to cover our own a.s and do our
own diagnosis. If they just want something simple like brake
pads replaced, we don't have any problems with that.
Ian
MichaelPa2004 - 02 Nov 2004 09:36 GMT
thank god this person who posted this letter here dont work on trucks or buses.
we have to write everything down. it helps the mechanic.
rick - 03 Nov 2004 07:29 GMT
> thank god this person who posted this letter here dont work on trucks or
> buses.
> we have to write everything down. it helps the mechanic.
\
This person works on Locomotives, and yes we have to write everything down
too