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Car Forum / GMC Cars / December 2005Ourisman Chevy Dealer in Wash DC used to have 24 hr service
I was reading an article which made the reference that Ourisman Chevy a well known dealership in the Wash. DC area used to have their service shop open for 24 hours a day. This 24 hour service took place back in the 1920's. Now my point is ...part of GMs big problem is customer service, what if GM required at least one dealership per local region if not more be open 24hours a day as a curtosey to customers, do you think they would sell more cars? I mean buying a car on the premise that it will break and you can take it in for repair at 3am is not the goal, but it is comforting to know that your schedule does not need to be thrown out of whack when your car developes a problem. >I was reading an article which made the reference that Ourisman Chevy a well >known dealership in the Wash. DC area used to have their service shop open [quoted text clipped - 6 lines] >your schedule does not need to be thrown out of whack when your car >developes a problem. I live within 15 miles of 3 major Chevy dealers. To bring my car in for service, I have to be prepared to leave it for 3 or 4 DAYS. Even to bring my car in for planned maintenance i.e. fluid changes means dropping it off in the morning and picking it up at night OR waiting in the customer service lounge for several hours. Jiffy Lube can get the job done in 20 minutes. I've never used them because I don't trust their service expertise... but people that I've spoken to have had their vehicles serviced for years without any complications.. ( I do a lot of my own service... at MY convenience ... and so that's it's done right). Point is.... the dealerships make it so getting any type of service on a car is a time consuming pain in the a.s. The time spent waiting at dealerships can be spent more profitably on other endeavors.... I don't make any money OR have any fun hanging around a car dealership waiting for maintenance to be done and so try to minimize it whenever necessary....frequently using more accomodating service organizations. Just my opinion !! Peter >>I was reading an article which made the reference that Ourisman Chevy >>a well known dealership in the Wash. DC area used to have their [quoted text clipped - 53 lines] > > Peter Sometimes, if the repair is covered under warranty, you could get a free rental car, then you'd have a car to drive for those 3 days. If not, you could rent one yourself -- usually an economy car isn't much more than $22/day or so. Beats beaing without a car for 3 days. Quickie Lube type places are alright, but be careful. I had a careless "technician" knock off the wire leading to the starter. The guy came into the waiting area and said "your truck won't start;I'll push it to the parking lot because we got customers waiting to get their cars lubed." I was pissed and said: "I've been driving that Toyota truck for 60,000 miles and it has never not started." We push started it and I popped the clutch and it fired up. I drove it right back though and told him to fix it. He had a mechanic from across the street come over and splice the wire that the tech had broken. Very often the repairshops charge you for something they do not do Often they do a sloppy job The car manyfacturing does not stop at the factory They need to do like Toyota does Follow the whole of the cars life They keep a database of everthing done to the car If something not normal needs to be done with the car you do not need to pay They know you as a customer are its best marketing They want you to be happy so you buy again and tell your friends > Very often the repairshops charge you for something they do not do > Often they do a sloppy job [quoted text clipped - 4 lines] > If something not normal needs to be done with the car you do not need > to pay Something "not normal"? As in what? Do not need to pay? I have never heard a Toyota owner tell me they got a free repair. > They know you as a customer are its best marketing > They want you to be happy so you buy again and tell your friends And their profit margin comes from where, when they give away free repairs?  Signature-Mike- mmarlowREMOVE@alltel.net > Very often the repairshops charge you for something they do not do > Often they do a sloppy job [quoted text clipped - 6 lines] > They know you as a customer are its best marketing > They want you to be happy so you buy again and tell your friends do do do do do do do do Man, you are smoking some strong stuff. |
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