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Car Forum / GMC Cars / September 2006Help deciphering GM repair invoice
I have an '04 1500 Express van with the V6. 4700 miles on it. I noticed some oil drops under it so I took it in for warranty service. They replaced the hydroboost, timing cover gasket and oil pan gasket. The repair invoice shows the following... FP# Description 15814983 Booster 4.805 Z5001 9345880 Cover 0.206 3754587 Gasket 1.079 10220906 Gasket 1.429 Can anyone tell me what those numbers mean? Are those numbers after the item description the man hours to R&R? > I have an '04 1500 Express van with the V6. 4700 miles on it. I > noticed some oil drops under it so I took it in for warranty service. [quoted text clipped - 8 lines] > Can anyone tell me what those numbers mean? Are those numbers after > the item description the man hours to R&R? Part number / Description / Book hours for labor  SignatureSteve W. >> I have an '04 1500 Express van with the V6. 4700 miles on it. I >> noticed some oil drops under it so I took it in for warranty service. [quoted text clipped - 10 lines] > >Part number / Description / Book hours for labor Many thanks. Are those book hours typically high, low, or on the money compared to the actual time it takes to do a job? I have never seen book hours carried out to the 3rd place. Timing cover gasket and oil pan gasket for 1.07 and/or 1.4, no way. Ask the repair shop, those numbers may parts groups. "NickySantoro" <NickySantoro@optonline.net> wrote in message news:gce0h2dgpic0591nfrduqi8lhv0dj7m931@4.x.com... >>> I have an '04 1500 Express van with the V6. 4700 miles on it. I >>> noticed some oil drops under it so I took it in for warranty service. [quoted text clipped - 12 lines] > Many thanks. Are those book hours typically high, low, or on the > money compared to the actual time it takes to do a job? >> 15814983 Booster 4.805 Z5001 >> 9345880 Cover 0.206 [quoted text clipped - 5 lines] > > Part number / Description / Book hours for labor That's not at all what those numbers mean. I can't tell you for sure what they "do" mean, but if you think that a front timing gasket and oil pan gasket pay 2.5 hrs, you are mistaken. And the booster doesn't pay 4.8 hrs. Now if you switched those times around, it might be closer. The Z-number is some sort of labour op code I believe. Ian >>> 15814983 Booster 4.805 Z5001 >>> 9345880 Cover 0.206 [quoted text clipped - 14 lines] > > Ian There is a piece of text missing on my reply. The other line was, Maybe? Still getting used to this mail program. Sorry about the confusion. Book numbers very seldom equate to "real" time from what I've seen in the crash books. SignatureSteve W. "Steve W." <no@spammers.org> wrote in message > Book numbers very seldom equate to "real" time from what I've seen in the > crash books. That is how they make money. Charge book time, do the job in less. >Book numbers very seldom equate to "real" time from what I've seen in >the crash books. I've got the crash book pages on my 02 Town car, and one of the parts listed is the chassis. Time to replace, per the book, 40 hours. I'd sure like to watch ONE mechanic do it in that time. :-) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Retired Shop Rat: 14,647 days in a GM plant. Now I can do what I enjoy: Large Format Photography Web Site: www.destarr.com - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >>> 15814983 Booster 4.805 Z5001 >>> 9345880 Cover 0.206 [quoted text clipped - 15 lines] > >Ian Thanks for the responses, Ian et al. Any idea how many man hours should be required to change the booster and the timing cover gasket? They had it for one day for diagnosis, ordered parts and I brought it back at their convenience with the assurance that it would be completed in one day or possibly very early the second. It wasn't ready until 4 PM the third day. The owner of the dealership is going to get a letter and I want to be sure of my facts. > Thanks for the responses, Ian et al. Any idea how many man hours > should be required to change the booster and the timing cover gasket? [quoted text clipped - 3 lines] > ready until 4 PM the third day. The owner of the dealership is going > to get a letter and I want to be sure of my facts. I don't have access to the GM warranty labour guide here at home so it's hard to say. Booster is probably around 1-1.5 hrs. Front timing cover gasket is probably more like 4-6 hrs (you have to remove the oil pan to remove the front cover) Why are you writing a letter? Because it took 3 days instead of one? While I understand why you want it done in one, things always don't work out that way. Did they not provide you with a rental unit while it was being repaired. If so, I wouldn't complain. All you do is put a big virtual "troublemaker" sign on your forehead for the next time you go into have work done. Unless you are planning on just going to a different dealership. Now if they didn't provide a rental unit....that would be a different story. But again, sometimes "stuff" happens, it might have been wrong parts ordered, not enough parts ordered....etc. Ian >> Thanks for the responses, Ian et al. Any idea how many man hours >> should be required to change the booster and the timing cover gasket? [quoted text clipped - 22 lines] > >Ian No rental, no nothing, just bullshit about it being a "tough job" as the reason for the delay. . The wrong parts were not ordered. I called the Friday previous and was told that all the ordered parts were on hand and that it would take one day with possibly a couple of hours the following day. I didn't insist on one day, I inquired and was told that. I based my schedule and workweek on it. Foolish me. I believed them. I lost a day and a half in pay during my busiest season because I mistakenly trusted these a.sholes. I don't care about being labeled a troublemaker. I won't be going back through their doors again. I can take this to any Chevy dealer for warranty service, and after my experience with my Crapillac and this seeming POS, I won't be buying another GM product in this lifetime or longer. These a.sholes seem to stare like a deer caught in the headlights and have no clue at all why Toyota, Honda, and Nissan are bitch slapping them in any arena in which they compete. I appreciate your position and point of view, but let me assure you that these clowns sh.t the bed then lied. Now I take heads. I understand that I will be getting a satisfaction survey from Chevy. I can't wait. > No rental, no nothing, just bullshit about it being a "tough job" as > the reason for the delay. . The wrong parts were not ordered. I called > the Friday previous and was told that all the ordered parts were on > hand and that it would take one day with possibly a couple of hours > the following day. I didn't insist on one day, I inquired and was told > that. I based my schedule and workweek on it. Foolish me. Ok.....I'm surprised that they wouldn't have offered you a rental when it wasn't going to be ready on day one! It was warranty work, right? We always put people in a rental if we can't get it done in one day. > them. I lost a day and a half in pay during my busiest season because > I mistakenly trusted these a.sholes. Yes, that part sucks....big time. > I appreciate your position and point of view, but let me assure you > that these clowns sh.t the bed then lied. Now I take heads. I > understand that I will be getting a satisfaction survey from Chevy. I > can't wait. "Now I take heads". That's a good one, had me laughing for a couple of minutes! You can cause a lot of trouble with the satisfaction survey for the dealership. In your case, it seems to be justified. Our dealership does everything "but" give the customer head in order to get a good CSI survey back. CSI affects all sorts of things in a dealerships relationship with GM, so they tend to be quite sensitive about it. >> No rental, no nothing, just bullshit about it being a "tough job" as >> the reason for the delay. . The wrong parts were not ordered. I called [quoted text clipped - 24 lines] >relationship >with GM, so they tend to be quite sensitive about it. Ian, Many thanks for your opinions on this. At least the repair has been satisfactory so far with no leaks at the booster and no oil drops hanging off that retaining bracket for the crank position sensor. What really chapped my a.s about this is that I told the service writer that I could wait to bring it in ( this after the requisite parts were on hand), but I had to have it back that day or by noon the next day. I was told that was no problem. It was a one day job, possibly extending a couple of hours into the second day. The minor leaks were no immediate problem but that I wanted to get it done while still under warranty. After being given a date at their convenience, and with the assurance it would be attended to first thing, I dropped it of at 7:00 AM. I called at 3:30 PM to see if it was going to be ready that day. At that point I was told that they had just then pulled it into the service bay. WTF? I told them to please expedite and to have it ready at least for late PM day number two. I called again 3:30 PM day two and that's where the bullshit got thick. It was finally ready late PM on day three. I'm no newbie to this stuff. I've done front cover gaskets, timing cover gaskets, oil pan gaskets, and power brake boosters both on lifts and on my back in the driveway and I know the sound of flatulence when I hear it. The funny thing is, I had a message on my answering machine yesterday from the service manager advising me that I would be getting a survey from Chevy. He asked me to call him first if I was not satisfied before I filled out the survey. I had told the service writer when I finally was able to pick up my van that I was not pleased that it had problems with only 4700 miles on it and I was most unhappy with the service considering how I had accommodated their schedule completely. I don't want anything more from them. Hopefully there will be no more warranty issues before it expires next Spring. Before you consider me a "warranty whiner", be aware that I have not had a car back for warranty repair since 1971 and I've had many new cars since. That was for a 1971 Mustang that I bought right after the service. That was the second worse piece of crap I've owned after my '93 Eldo which I got used. Thanks for reading this far. The numbers are group numbers, GM assigns these numbers to specific groups of parts, like engine, transmission, etc. For instance 0.000 is the group for engines. My father was parts manager for a GM dealer, and these groups apply across all GM makes. Roy >> I have an '04 1500 Express van with the V6. 4700 miles on it. I >> noticed some oil drops under it so I took it in for warranty service. [quoted text clipped - 10 lines] > > Part number / Description / Book hours for labor >I have an '04 1500 Express van with the V6. 4700 miles on it. I >noticed some oil drops under it so I took it in for warranty service. [quoted text clipped - 8 lines] >Can anyone tell me what those numbers mean? Are those numbers after >the item description the man hours to R&R? Number on left is GM part number, alpha is the GMSPO (General Motors Service Parts Operation) short description, 2nd set of numbers is the GMSPO group number (think chapter/verse - for example, the first item is in Group #4, Section 805), the "Z" item is the GM warranty labor code (also used by a lot of dealers to code out-of-warranty stuff since the computer will do all the math for you). Regards, Bill Bowen Sacramento, CA |
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