> Service Request:  71-473543223
> Customer Relationship Specialist:  Jeffrey Clark
>
> Dear Mr. Jetson,
>
> Thank you for contacting the Chevrolet Customer Assistance Center.  We
> appreciate you taking the time to write us in regards to your 2003
> Chevrolet S-10.
>
> I recognize that this situation has caused you a great level of
> frustration, and I hope that you can accept my sincerest apology on behalf
> of General Motors and Chevrolet.
>
> Vehicle components may require repair or replacement over the lifetime of
> the vehicle. The lifespan (even on average) for a specific component is
> difficult to determine. There are many factors such as the environment,
> wear and tear, maintenance of the vehicle and driving habits that can
> affect the longevity of a vehicle's components.
>
> We appreciate this opportunity to address the fuel pump concerns with your
> 2003 Chevrolet S-10.
>
> Although we do understand your position, our experience has been that a
> defect attributable to the original manufacturing and assembly process
> generally makes itself apparent quite early in the life of the vehicle.
> After a vehicle has been in service for several years, many factors such
> as usage, owner maintenance, age and wear, can contribute to difficulties
> with the vehicle that are beyond the control of the manufacturer.
>
> A point is eventually reached where the manufacturer's responsibility
> ceases and any additional repairs or expenses become the responsibility of
> the owner.  Because your S-10 has been in service for approximately 4+
> years and 58,000 miles, we are unable to extend warranty service or cost
> assistance for this repair.
>
> If you should need to contact us in the future, simply reply to this
> message or call our Chevrolet Customer Assistance Center at
> 1-800-222-1020.  Customer Relationship Specialists are available Monday
> through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
>
> For more information regarding the maintenance and care of your vehicle,
> please visit www.mygmlink.com.  This free online service offers vehicle
> and ownership-related information and tools tailored to your specific
> Chevrolet.
>
> Again, thank you for contacting Chevrolet.
>
> Sincerely,
>
> The Chevrolet Consumer Support Team
>
> Chevrolet supports Buckle Up America.  We encourage you, your family and
> your friends to always Buckle Up.
>
> Service Request# 71-473543223
>
> [SR:71-473543223]
>
> [THREAD ID:1-7TYBWR]
>
> -----Original Message-----
>
> From:  cac@chevrolet.com
> Sent:  1/23/2007 07:08:56 PM
> To:  cac@chevrolet.com
> Subject:  Chevrolet S-10 Pickup Owner Assistance
>
> ------------------------------------------------------------
>
> Nature of concern   : VehicleConcern
> Message             : After only 58,000 miles our truck would not start
> and the fuel pump module had to be replaced. The replacement part was
> slightly over $500.00 not including labor. 58,000 miles is not much usage
> for a $500 part. Will I have to replace it again in 58,000 miles?
>
> I would like to be considered for reimbursement for this obviously
> deficient and defective part.
>
> I have been a lifelong GM customer, I am 54. I will be seriously
> considering other manufacturers in the future based upon my repair
> concerns with this vehicle.
>
> Thank you.
>
> George Jetson
>
> Vehicle             : S-10 Pickup 2003
> VIN                 : 1DGG456789
> Dealer              :
> Authorized dealer?  : <UDValue6/>
> Dealer contact      :
> Last visit          :
> Current mileage     : 58,000
>
> Name                : George Jetson
> Email               : gjetson@spacelysprockets.com
> Address             :
>                      <Addr2/>
>                    : <Zip4/>
>
> Phone contact?      : phone
> When to contact     : morning
>
> Daytime Phone       :
>                      ex.
> Evening Phone       : ()  -
>                      ex.