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Car Forum / Honda Cars / November 2006Still at the dealer
My car is still at the Honda dealer.... They replaced the coil. They replaced the sensor. Engine still misfiring. They cleaned the fuel injectors. Engine still misfiring. Last I heard they had replaced a fuel injector and are testing it. I have called the 800# way back when I first started posting here. I play phone tag with the rep. I ask her to call my cell #. There is at least a week between return calls that will go by. She never calls my cell#. She always calls my home # when I'm not here. I have gotten several surveys regarding recent service that I have turned with dissatisfied/poor. It seems like no one cares. The dealership does not call to update me on the status of the car. I have to call if I want to know what's going on. I'm thoroughly discouraged. My husband & I are talking about trading the car in (when/if I ever get it back) for a minivan. Unfortunately the only one I want is the Odyessy, but if this is the way Honda is going to treat me, I doubt we'll even consider it. > My car is still at the Honda dealer.... > [quoted text clipped - 17 lines] > the only one I want is the Odyessy, but if this is the way Honda is > going to treat me, I doubt we'll even consider it. --------------------------------------------- I feel for ya. Did you tell us about your vehicle before, possibly under a different user name, or is this just out-of-the-blue? Tell us more, or give us a link to the original post. 'Curly' > > My car is still at the Honda dealer.... > > [quoted text clipped - 28 lines] > > 'Curly' I distinctly remember the original post around two months ago but not the poster's handle. The general consensus (at the time) was for her to call the Honda 800 number as she was getting no where with the dealer. Doesn't sound like things are going very well. JT Ahhh... The Google Newsread is back to working properly. Here is the link to my original post http://groups.google.com/group/rec.autos.makers.honda/browse_frm/thread/7ff5f123 7c926f27/d4b4a903ecbf5207?lnk=gst&q=pissed&rnum=1#d4b4a903ecbf5207 When I first took my car in for service (7/30/06) I had an upcoming vacation & needed the car. The dealer told me it was perfectly safe to drive & gave the car back to me 5 days after bringing it in although the problem hadn't been resolved. I kept the car two weeks before I returned it to the dealer. I believe I brought it back on 8/14/2006. I've had the car for a day or two here and there and the engine light keeps coming back on. At which point I return the car to the dealer. This last time I had the car for almost a week & the engine light came back on. The car is back at the dealer as of today 10/5 after having just picked it up again on 9/27. I called the 800# as suggested. The person calls me back perhaps a week later if she even bothers to call at all. I called last week and spoke with someone who said they would have a call returned immediately. Still haven't heard from anyone. I called today & the rep. claims everyone is at lunch & she will put a note on their desk to call me when they get back. The case was closed because they couldn't get in touch with me. I'm beyond upset. They have called & left messages. I call & leave messages also. They have my cell #, but never have called it. I'm not gone any more than anyone else. My husband is home all day because he work from home. He's taken a total of 2 messages for me. I am going to keep calling Honda till they let me speak with someone that is going to do something for me. I'm so annoyed. Is there anywhere else I can turn? > > > My car is still at the Honda dealer.... > > > [quoted text clipped - 36 lines] > > JT > Is there anywhere else I can turn? Tell your dealer you want to know the OBD-II error code for EACH INSTANCE the car was bought in with the light on. Those codes (a letter and four numbers) are CRITICAL to ANY sort of diagnosis. They should have recorded the code each time. If they did not, then they are sloppy. It is impossible to diagnose an MIL illumination without knowing the error code. Period. Full stop.  SignatureTeGGeR® The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ In the beginning I was told the engine was misfiring on all cylinders The misfire codes are P0300, P0301, P0302, P0303, P0304, P0305, & P0306. It only misfires when started from cold in the morning. I'm sure they're only able to get the error in the morning first thing. They can't recreate it after so they wait for it to cool down. I know that is part of the problem why they've had the car so long, but it seems to me they've had it plenty of time to be able to fix it. They replaced the coil, replaced the sensor, cleaned the fuel injectors, replaced a fuel injector. I'm waiting to hear what's going on now. > > Is there anywhere else I can turn? > [quoted text clipped - 13 lines] > The Unofficial Honda/Acura FAQ > www.tegger.com/hondafaq/ > In the beginning I was told the engine was misfiring on all cylinders > > The misfire codes are P0300, P0301, P0302, P0303, P0304, P0305, & > P0306. Did these all happen at the same time? I don't think so. P0300 means a random misfire P0301 means a misfire in cylinder 1 P0302 means a misfire in cylinder 2 etc...etc...etc. I find it highly suspicious that you've got a misfire code for EVERY cylinder your car has. Has anybody ever checked for a loose intake manifold, or a leaky manifold gasket? Or for that matter, an air leak ANYWHERE? SignatureTeGGeR® The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ >> In the beginning I was told the engine was misfiring on all cylinders >> [quoted text clipped - 7 lines] > P0302 means a misfire in cylinder 2 > etc...etc...etc. maybe the crank sensor is loose and rattling about. that'll give random variation in the crank's angular velocity readings and throw codes like that... > I find it highly suspicious that you've got a misfire code for EVERY > cylinder your car has. Has anybody ever checked for a loose intake > manifold, or a leaky manifold gasket? > > Or for that matter, an air leak ANYWHERE? none of this is really the point. the point is, the dealer needs to fix it, and fix it *now*. if they have to replace the whole drive train and control system to achieve that, so be it. > none of this is really the point. the point is, the dealer needs to > fix it, and fix it *now*. if they have to replace the whole drive > train and control system to achieve that, so be it. Or maybe the OP needs to find a different, more competent dealer. (How do some of these idiots retain their franchises?) SignatureTeGGeR® The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ > In the beginning I was told the engine was misfiring on all cylinders > [quoted text clipped - 9 lines] > They replaced the coil, replaced the sensor, cleaned the fuel > injectors, replaced a fuel injector. ---------------------------------- Now things are starting to make more sense. I can understand them replacing an injector if they think you've got flooding / misfire troubles. I don't know the whole story, but if this problem only happens after the Honda has sat overnight, you may have a _dribbling injector_. Did anybody ever suggest that you should use injector cleaner a couple times a year to keep you Honda working it's best? You should, or at least a few tanks of gasohol per year. Look at what you owner's manual says about 'starting the engine'. It describes starting in extreme cold, high altitude, and when flooded. Almost any injected car can get flooded if one injector isn't sealing shut. It allows all the pressure in the fuel rail to dribble into cylinder 'x' overnight, and in the morning the engine spins but won't start for a while, if at all. V6 isn't as bad because one 'bank' of cylinders isn't flooded nearly as bad as the others, but with a four-banger you're screwed if you don't know to hold your foot to the floor and just crank it until it blows a big black PUFF and sputters to life. I think your dealer is a dope. 'Curly' > Ahhh... The Google Newsread is back to working properly. > [quoted text clipped - 34 lines] > > Is there anywhere else I can turn? Your state Attorney General who's office generally has a consumer affairs office. JT > > > > My car is still at the Honda dealer.... > > > > [quoted text clipped - 36 lines] > > > > JT > My car is still at the Honda dealer.... > [quoted text clipped - 17 lines] > the only one I want is the Odyessy, but if this is the way Honda is > going to treat me, I doubt we'll even consider it. kelly, come on, be an adult here. you have remedy in law if you can't get willing cooperation from the dealer or manufacturer. call an attorney that specializes in lemon law returns. then buy another car from a different dealer and never ever return to these clowns again. EVER! seriously, get a grip on the situation and stop wringing your hands like a victim. no one wants to hear that. they want to solve the situation and move on. I have many choice words for you, but I am an adult therefore I will just keep them to myself. I came here because I needed advice on WHAT TO DO. I don't need your condescending tone. I apologize if I am not as well versed in cars and as knowledgable on what options are available to me. If I was I wouldn't have the need to post here. I will check into the lemon law. I did a quick look online and saw that the NC lemon law covers cars purchased in NC. My car was purchased in MA and is currently being serviced in NC. Thanks for that advice. > > My car is still at the Honda dealer.... > > [quoted text clipped - 26 lines] > a victim. no one wants to hear that. they want to solve the situation > and move on. > I have many choice words for you, but I am an adult therefore I will > just keep them to myself. > I came here because I needed advice on WHAT TO DO. I don't need your > condescending tone. I apologize if I am not as well versed in cars and > as knowledgable on what options are available to me. If I was I > wouldn't have the need to post here. sorry you feel slighted kelly, but what i told you is the truth. the only way a dealer can hang on to a vehicle this long and run the clock out on you is if you let them walk all over you, and with respect, that's exactly what you're letting them do. they can't do it if you don't let them because you have legal rights. but /you/ have to stand up for yourself and use them. do you think the dealer would try the same trick on me? if not, why not? that is the question you need to address - it's not about the car. > I will check into the lemon law. I did a quick look online and saw > that the NC lemon law covers cars purchased in NC. My car was [quoted text clipped - 32 lines] >> a victim. no one wants to hear that. they want to solve the situation >> and move on. what the f.ck ever!!! I don't know how loud I can yell or how many phone calls I can make to the dealership or the 800# as others have suggested. i have other things going on in my life that i don't have time to devote hours to this problem everyday. i did contact an attorneys office & i am gathering all the documentation they have requested. we'll see where we get with it. > > I have many choice words for you, but I am an adult therefore I will > > just keep them to myself. [quoted text clipped - 49 lines] > >> a victim. no one wants to hear that. they want to solve the situation > >> and move on. Kelly, the Beamer pulls this stuff so often on so many different people it's obvious to me he is dealing with his own issues. Granted now and then he has something constructive to contribute, and with luck he won't package it too stupidly. But he does sometimes, and this exchange is a prime example. Do not let it get you down. Take the constructive advice of the others here. Thanks Elle. > Kelly, the Beamer pulls this stuff so often on so many > different people it's obvious to me he is dealing with his [quoted text clipped - 5 lines] > Do not let it get you down. Take the constructive advice of > the others here. > what the f.ck ever!!! > [quoted text clipped - 6 lines] > i did contact an attorneys office & i am gathering all the > documentation they have requested. we'll see where we get with it. Phone calls are fine initially, but I have always found that putting the issue in writing is more useful because you have a written record. If the reply comes in the form of a phone call rather than a letter, make a memo for the record of what was said and so forth, > > > I have many choice words for you, but I am an adult therefore I will > > > just keep them to myself. [quoted text clipped - 49 lines] > > >> a victim. no one wants to hear that. they want to solve the situation > > >> and move on. tww because i don't think i have much to stand on in way of the lemon laws of MA or NC i was beginning to think of other options. NC lemon law is for cars sold in NC. MA lemon law is for cars sold in MA. my initial research shows my car wouldn't come under either because of the mileage being 46K. the other day i wrote down a list of dates to i could keep track in my head of everything that has happened. today marks 51 days my car has been at the dealer since 7/30. i think contacting the state atty general and perhaps a reporter that investigages consumer issues might be a better way to go along with a letter to Honda. someone above this moron i've been dealing with on the 800#. does anyone know who i should address my letter to at honda or an address? > > what the f.ck ever!!! > > [quoted text clipped - 77 lines] > situation > > > >> and move on. > tww > [quoted text clipped - 12 lines] > letter to Honda. someone above this moron i've been dealing with on > the 800#. Why not just picking up your car from the dealer (with a tow truck if need be) and having it brought elsewhere? A tow truck wouldn't be needed. The car drives fine. The engine light keeps coming on because the engine misfires when it's cold. Once it gets going it's fine. At least that is my understanding of the issue. I am totally frustrated with this dealer and yes you do have a good point. I was looking through my paperwork because the attorney asked me to send him all this stuff. I found my "Extended Service Agreement" I signed when I bought the car. The particular dealer I purchased from extends the warranty on the car to 50K or 5 years as long as you have the car serviced with them. I had mentioned this to the service manager and he laughed saying it didn't mean much. I asked him if he would honor that. He said that Honda would most likely cover this problem. I believe someone here told me the problems I'm having should be covered under the Emissions Warranty which is for 5 years. So anyway, I found this paper and it says if you're more than 40 miles from the selling dealer to call this # and talk to them prior to having any repairs done. Oops. I'm assuming since it's a Honda dealer the car is now at it shouldn't be a problem. I'm going to call them in the morning to see what they have to say. The problem isn't whether it's under warranty or not because so far I haven't had to pay anything. And just so you guys know while these people seem to be Stepford like morons they have contacted Honda's tech line and they are performing the services that are being reccomended by the engineers at Honda. They're sending all the data from the testing to the engineers. Or this is what I'm being told. The service guys are stumped and don't know what to do so they're looking to Honda to tell them what to do. I'm just friggin annoyed. After I talk to the people I bought the car from tomorrow, I will decide if I want to pursue this through the lawyer. I think since the car is under warranty they (lawyer) should be able to get something done. I did email an investigative reporter a few minutes ago at WRAL in Raleigh. They say it will take 10 days to get in touch with you if they feel your complaint warrants are response. I don't trust the car dealers around here. They are all owned by Leith. Whoever that is. I think there is a Crown Honda in Durham and I was planning to take my husband's car there to have his brakes done. If it's a good experience I'll just suck it up and drive there from now on. > > tww > > [quoted text clipped - 15 lines] > Why not just picking up your car from the dealer (with a tow truck if need > be) and having it brought elsewhere? > I was looking through my paperwork because the attorney asked me to > send him all this stuff. I found my "Extended Service Agreement" I > signed when I bought the car. The particular dealer I purchased from > extends the warranty on the car to 50K or 5 years as long as you have > the car serviced with them. fyi: if you have a good independent mechanic, another option may be to buy an extended warranty from Warranty Direct. Lots of independent shops are authorized service facilities for Warranty Direct so you can get a major repair done by someone you have chosen. But in your case, I'm amazed that the Honda District Service Manager hasn't stepped in to help you out. Will you buy a Honda ever again? (My own buying pattern has been influenced by the excellent service at reasonable cost I can get from my local Toyota dealer (a CARMAX store) vs. usually good service at high cost I can get from my local Honda dealer.) I got my car back again about two weeks ago. In total it was at the dealer for 59 days. When I went to pick it up they told me they had scratched the bumper therefore they replaced it and painted & it was as good as new. Great!! I went directly to a salesman after picking the car up to discuss trade in value and their best price on the Honda Odyessy. BJs wholesale club has an auto buying program and if you go through them a Honda Odyessy EX with leather & DVD was $30,900 something. Their best price on the Odyessy was $30,654. They were offering $14,000 for my trade in. I took the numbers home. KBB.com said my car was worth $14K. Numbers were good. I called Honda corporate and asked if they could do better. They said they would contact the dealership to someone call me. I talked to the Public Relations (on a Fri.) guy who said he would have the sales manager call me on Mon. He said they would do something considering the extenuating circumstances. Salesmanager called me and said they would give me $15K fo my trade. My husband & I discussed it and we did it. I got rid of the car. I only owed $5K on my car so I got a lot nicer vehicle for just a little bit more per month than my Accord. > > I was looking through my paperwork because the attorney asked me to > > send him all this stuff. I found my "Extended Service Agreement" I [quoted text clipped - 14 lines] > vs. usually good service at high cost I can get from my local Honda > dealer.) |
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