Honda CRV aircondition brakedown

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Vedran Presečki - 17 Dec 2006 08:52 GMT

I have Honda CRV, I was at service and at home I notice that complete
aircondition compressor block of 6-8mm thick metal was break (blown)
down in peaces.

I contact service but they claim that this was heappen by unknown and
that factory don't recognise this problem and that I must pay new
aircondition
compressor block over 2000 USD.

I contact factory via e-mail but they don't repond.

Honda factory don't respond to customer?!

Can someone help me???

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jim beam - 17 Dec 2006 15:43 GMT

Vedran Preseèki wrote:

> I have Honda CRV, I was at service and at home I notice that complete
> aircondition compressor block of 6-8mm thick metal was break (blown)
[quoted text clipped - 4 lines]
> aircondition
> compressor block over 2000 USD.

i'm not an a/c expert, but from what i understand, this failure is
common if the system is over-filled. and it is the fault of whoever did
the work on it - they should pay for repair. reconditioned compressors
don't cost anywhere near that much.

> I contact factory via e-mail but they don't repond.
>
> Honda factory don't respond to customer?!
>
> Can someone help me???

call your national honda customer care center, not the dealer. and
don't email.

Reply to this Message

Vedran Presecki - 17 Dec 2006 18:10 GMT

> Vedran Preseèki wrote:
> > I have Honda CRV, I was at service and at home I notice that complete
[quoted text clipped - 10 lines]
> the work on it - they should pay for repair. reconditioned compressors
> don't cost anywhere near that much.

System need filling with aircondition gas, but in sevice they
behave athwart. I come home and check under hood and
on first look see that compressor was broken down like
explode... I right away call service but they say that they
don't touch aircondition copressor and try covince me that
car come to service in this way... Now they asking if I want
to air-condition work that I need buy new complete part which
is over 2000 USD.

I go to other service which can't say anyting to me. I suppose,
on their words because they know service where I was, that
they all are connected.

Now I must seek view from some independent service out
of Croatia where I live.

> > I contact factory via e-mail but they don't repond.
> >
[quoted text clipped - 4 lines]
> call your national honda customer care center, not the dealer. and
> don't email.

Problem is that they all are connected, and they all here
are service and dealers. I think that there are no cutomer
care.

I contact directly in Japan but no answer... I beleve that
Honda is great car, but now I am in positin that I don't know
whoom to ask help.

Reply to this Message

jim beam - 17 Dec 2006 18:45 GMT

>> Vedran Preseèki wrote:
>>> I have Honda CRV, I was at service and at home I notice that complete
[quoted text clipped - 38 lines]
> are service and dealers. I think that there are no cutomer
> care.

there has to be a regional customer care center - eastern europe, not
local croatia. local dealers are not interested in paying for their
mistakes - so you have to go over their head to the honda facility which
supplies them. that way, honda instructs them to sort the mess out or
they risk losing their franchise.

> I contact directly in Japan but no answer... I beleve that
> Honda is great car, but now I am in positin that I don't know
> whoom to ask help.

Reply to this Message

Vedran Presecki - 17 Dec 2006 19:07 GMT

> >> Vedran Preseèki wrote:
> >>> I have Honda CRV, I was at service and at home I notice that complete
[quoted text clipped - 44 lines]
> supplies them. that way, honda instructs them to sort the mess out or
> they risk losing their franchise.

Thank You very mouch, I have not think for easter EU
customer care. I will contact them.

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