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Car Forum / Honda Cars / September 2008Stratstone Honda
Brought a 2 year old honda from Stratstone Honda dealers, sales team could not do enough for me BUT when after 4 months Vehicle developed a noise and vibration on steering (guess what !! ) they did not want to know. Went to Stratstone to ask if any one could look at my car told I needed to book it in first. I explained I was concerned if the car was safe but they did not want to know. I went again 2 weeks later as noise was getting worse I saw service manager who informed me that all his workshop staff was dealing with customers and he did not have anyone spare to see me, I explained that I was a CUSTOMER and had spend £13000 on one of his cars and it was still under warranty. I only wanted to ask someone to have a quick look at my steering But he repeated that his customers where more important than me!!!! I left showroom after I was verbly abused by the service manager. It goes without saying my car is being serviced by another garage and I would rarther lose my warranty & pay a proper garage for work done. I will not buy another Honda Beware > Brought a 2 year old honda from Stratstone Honda dealers, sales team could > not do enough for me BUT when after 4 months > Vehicle developed a noise and vibration on steering (guess what !! ) they > did not want to know. Sure they did... > Went to Stratstone to ask if any one could look at my car told I needed to > book it in first. I explained I was concerned if the car > was safe but they did not want to know. So, they wanted you to check in and wait for the people that were there before you (or had appointments), and you weren't willing to wait? This is their fault how? > I went again 2 weeks later as noise was getting worse I saw service manager > who informed me that all his workshop staff was dealing with customers > and he did not have anyone spare to see me, I explained that I was a > CUSTOMER and had spend £13000 on one of his cars and it was still under > warranty. So what if it was under warranty. Most of those customers that were there in front of you likely had a warranty, too. > I only wanted to ask someone to have a quick look at my steering But he > repeated that his customers where more important than me!!!! His customers that were there first? Sounds about right. You want service at a busy dealership, you wait your turn. > I left showroom after I was verbly abused by the service manager. Based on your description, I'd guess that you did some verbal abuse yourself, there, bucky... > It goes without saying my car is being serviced by another garage and I > would rarther lose my warranty & pay a proper garage for work done. That's your choice... > I will not buy another Honda What did Honda do? > Beware Of idiots on usenet with unrealistic expectations and bad attitudes?  SignatureJoe - Linux User #449481/Ubuntu User #19733 joe at hits - buffalo dot com "Hate is baggage, life is too short to go around pissed off all the time..." - Danny, American History X > Brought a 2 year old honda from Stratstone Honda dealers, sales team > could not do enough for me BUT when after 4 months > Vehicle developed a noise and vibration on steering (guess what !! ) they > did not want to know. How can you tell? Because they did no place you in front of the queue? > Went to Stratstone to ask if any one could look at my car told I needed to > book it in first. I explained I was concerned if the car > was safe but they did not want to know. Really? What is that strange in making an appointment? > I went again 2 weeks later as noise was getting worse I saw service > manager who informed me that all his workshop staff was dealing with [quoted text clipped - 4 lines] > I only wanted to ask someone to have a quick look at my steering > But he repeated that his customers where more important than me!!!! Why did not you book the service visit??? I do not know any dealer doing emergency #999 services... You demanded to be seen HERE AND NOW? That is rude! It is like going to a dentist, in front of the line of all people siting in a waiting room and demant dentist "just look into your mouth". Did you have anywhere in the purchase contract that when you buy the car there you will be allowed to get the service out of queue? Don't you think that at least some of the people waiting for their cars to be fixed when you appeared also purchased their cars at the same place, so they were on equally priority level as you? > I left showroom after I was verbly abused by the service manager. I have a strange feeling you were abusive first in your demands for service HERE AND NOW... > It goes without saying my car is being serviced by another garage and I > would rarther lose my warranty & pay a proper garage for work done. > > I will not buy another Honda What Honda (car manufacturer) has to do with any of this? Do you thik that you would get priority treatment at ford or toyota dealership just because you purchased your ford or toyota there? I don't think so... > Brought a 2 year old honda from Stratstone Honda dealers, sales team could > not do enough for me BUT when after 4 months [quoted text clipped - 17 lines] > > Beware what you're telling us is that i. you're either a really annoying person people just want to get rid of as quickly as possible, or that ii. you're not good at standing your ground and don't know how to call honda usa's customer service hot line and have them call the dealer for you. and fyi, you don't lose the warranty having work done outside the dealership provided honda parts are used and the repair mechanic is suitably qualified. snip >what you're telling us is that > [quoted text clipped - 7 lines] >dealership provided honda parts are used and the repair mechanic is >suitably qualified. RE (ii) are you suggesting that if someone wants 'quick service' (jump the queue) he/she should call Honda and they will intervene with the dealership? Must give that a try, Not! > snip >> [quoted text clipped - 14 lines] > the queue) he/she should call Honda and they will intervene with the > dealership? Must give that a try, Not! This one is a good one :-) Especially calling Honda *USA* would do a lot of good to him if he was located in UK and payed 13000 pounds (not us dollars!) for your honda... Jimmy proves AGAIN that he is not very careful when reading text he replies to and then blames the writer for his own reading problems... >> snip >>> [quoted text clipped - 21 lines] > Jimmy proves AGAIN that he is not very careful when reading text he > replies to and then blames the writer for his own reading problems... well, calling "honda" is only going to put them back where they started, so if you just go a GOOGLE SEARCH for "honda usa", guess what, you'll get their main customer service hotline. i don't think it's too taxing on the i.q. to translate that to another locale... > snip >> what you're telling us is that [quoted text clipped - 12 lines] > the queue) he/she should call Honda and they will intervene with the > dealership? Must give that a try, Not! they don't want "quick service", [apparently] they want a warranty issue addressed. if the dealer is showing reluctance, then they do need to escalate it, yes. >> snip >>> what you're telling us is that [quoted text clipped - 16 lines] >addressed. if the dealer is showing reluctance, then they do need to >escalate it, yes. Sorry Jim but you miss what was posted. Yes, they appeared to have a warantgy issue, but the point of the post, at least how I read it, was the dealership refused to give priority over other customers. There was nothing to suggest that the dealership declined to deal with the problem. >>> snip >>>> what you're telling us is that [quoted text clipped - 20 lines] > was nothing to suggest that the dealership declined to deal with the > problem. Hi, In UK they drive on the wrong side of thw road. They do things differently I am sure. In the world of service, it's two way street. You give some and take some. > In UK they drive on the wrong side of thw road. They do things > differently I am sure. In the world of service, it's two way street. > You give some and take some. Wrong - We were driving (horse and carts) before anyone found your country, so we drive on the correct side of the road - It was our idea so we get to say what is right and wrong. >> In UK they drive on the wrong side of thw road. They do things >> differently I am sure. In the world of service, it's two way street. [quoted text clipped - 3 lines] > country, so we drive on the correct side of the road - It was our idea > so we get to say what is right and wrong. really? so why are you still serfs with no constitution, subjugated to an unelected premier and an unelected ruler? >>> In UK they drive on the wrong side of thw road. They do things >>> differently I am sure. In the world of service, it's two way street. [quoted text clipped - 6 lines] >really? so why are you still serfs with no constitution, subjugated to >an unelected premier and an unelected ruler? With that remark you ably demonstrate your ignorance and stupidity has no bounds. >>>> In UK they drive on the wrong side of thw road. They do things >>>> differently I am sure. In the world of service, it's two way street. [quoted text clipped - 7 lines] > With that remark you ably demonstrate your ignorance and stupidity has > no bounds. really? where is your constitution? who elects your prime minister? who elects your monarch? >>>>> In UK they drive on the wrong side of thw road. They do things >>>>> differently I am sure. In the world of service, it's two way street. [quoted text clipped - 10 lines] >really? where is your constitution? who elects your prime minister? >who elects your monarch? You obviously don't know what a parliamentary democracy is or common law. I am assuming by implication, you are extolling the US model of government. Care to have a look about you and observe the chaos, incompetence and corruption that exists in the USA at this time. Can that be a recommendation or the basis to criticize any other system of government? It would be funny if it wasn't so pitiful. I suggest you confine yourself to making comments on something you know about. >>> In UK they drive on the wrong side of thw road. They do things >>> differently I am sure. In the world of service, it's two way street. [quoted text clipped - 6 lines] > really? so why are you still serfs with no constitution, subjugated to > an unelected premier and an unelected ruler? True - But at least with our system we are not about to increase taxes by $2500 for every man, woman and child in our country because your administration did not control it's banks. On a serious note I have a real problem when asked if I want US style democracy in the UK. In principle I really do BUT the result is presidents/state governors that win are actors and the super rich that have media exposure. Do they really have the skill for the job?? Do they have the a real interest in the common man (or woman)? If we had that system we would have old footballers or worse. So I'll keep our queen thank you. >>> snip >>>> what you're telling us is that [quoted text clipped - 20 lines] > was nothing to suggest that the dealership declined to deal with the > problem. i think you missed my point #1. |
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