Honda parts

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Brad Taylor - 27 Jun 2005 15:43 GMT

Has Honda started using inferior parts? Last summer, Honda replaced the
shaft from the transmission to the left front wheel because the boot was
broken. A few days ago this just disintegrated. The car, a 1984 Civic
hatchback Dx, has only 60,000 miles on it. It was my mothers car and driven
very gently, except when I blew the bugs out on the freeway. I feel like
I'm driving a go-cart compared to my truck. Anyway, the last major repair
she had them do has resulted in everything coming undone or failing since
last summer. This axle was the last item to break. I'm considering writing
Honda Corporation a very nasty letter. The Honda dealership doesn't touch
this car anymore. Thank you.

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duckbill - 27 Jun 2005 20:06 GMT

You brought up a good point Brad. I have seen several dealerships use
non-OEM parts, charge OEM prices, and nobody be the wiser. Dealerships
don't stock many parts for the older cars and if they can have the Generic
Auto Parts store deliver the part, they do it. You can't assume your
getting the real thing. Go to almost any dealership and watch the non-OEM
deliveries. Their response might be we wanted to get the car back to the
customer quickly. Also, there should be a minimum 1 year warranty on your
repairs. I would take it face to face (not phone) to the the dealer's
General Manager. He will invite the service manager. Honda has a very
strong reputation to maintain. Good Luck.

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Woody - 27 Jun 2005 21:07 GMT

Why don't you just call Honda Customer Service.

> Has Honda started using inferior parts? Last summer, Honda replaced the
> shaft from the transmission to the left front wheel because the boot was
[quoted text clipped - 8 lines]
> Honda Corporation a very nasty letter. The Honda dealership doesn't touch
> this car anymore. Thank you.

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Brad Taylor - 29 Jun 2005 07:27 GMT

At the dealership? Is there a national customer service?

> Why don't you just call Honda Customer Service.
>
[quoted text clipped - 10 lines]
> > Honda Corporation a very nasty letter. The Honda dealership doesn't touch
> > this car anymore. Thank you.

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Eric - 29 Jun 2005 21:19 GMT

> At the dealership? Is there a national customer service?

http://automobiles.honda.com/info/customer_relations.asp?bhcp=1&BrowserDetected=True

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