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Car Forum / Hyundai Cars / July 20052004 Tiburon - Trans. Problems
About a month ago I wrote about my daughters 2004 Tib. She was having trouble when downshifting. Shifter would hang up and it was not possible to free it without muscling it out of gear. Much advice and comments were offered, including watch the build up of the floor mats that might prevent full depression of the clutch (five speed trans.). Bleeding the clutch master cylinder did not help, adjust the linkage did not help. Three trips to the dealer did not solve the problem, "We can't get it to do it," was typical. No one at the dealership seemed to be familiar with the problem. Last Thursday my daughter took her Tib in again. Service writer was not helpful at all. Car was acting up badly (usually had to be driven in heavy traffic before problem would show up). No one was available to ride with my daughter so she could demonstrate the problem. She was getting very frustrated with Hyundai in general and the dealership in particular. Service writer finally asked a mechanic if he could possible take a ride. "What's the problem?" he asked. My daughter started to describe it and he stopped her in mid-sentence. "Oh, that's the flywheel. Have had others." Dealership had to order the parts in. Should (hopefully) be in this week. Time will tell if the problem is solved. In spite of Hyundai's warranty the dealership has already advised my daughter those parts that may have to be replaced that are clutch (not warrantied) related will be her expense. All in all this purchase has not been a postive event for her. > About a month ago I wrote about my daughters 2004 Tib. She was having > trouble when downshifting. Shifter would hang up and it was not possible to [quoted text clipped - 21 lines] > warrantied) related will be her expense. All in all this purchase has not > been a postive event for her. Don't accept that unless they can clearly show that the clutch has been abused. If they won't cover it, complain to Hyundai. For that matter, I would contact Hyundai now, so they can contact the dealer and tell them to cover it if there is no evidence of abuse. On the other hand, if they can show you that she "cooked" or wore out the clutch due to poor technique or abuse (such as slipping the clutch when stopped on hills, rather than using the brake), she deserves to pay for it. > On the other hand, if they can show you that she "cooked" or wore out the > clutch due to poor technique or abuse (such as slipping the clutch when > stopped on hills, rather than using the brake), she deserves to pay for > it. Oh, woman driver alert!!! Translate that as "dumb a.s woman driver," and that is the general attitude of the dealership. Daughter has been driving standard shift autos since she was 16. She is 40 now. She has driven jeeps, high performance hopped up Chevy's, pickup trucks, and a Honda Del Sol (she put 135,000 miles on it) and has NEVER had a clutch problem. But, unfortunately, that is our word against Hyundai and the dealership. Watch this space for future developments and rants. Super Glide >>On the other hand, if they can show you that she "cooked" or wore out the >>clutch due to poor technique or abuse (such as slipping the clutch when [quoted text clipped - 4 lines] > that is the general attitude of the dealership. Daughter has been driving > standard shift autos since she was 16. She is 40 now. My intent was not to insinuate anything of the kind, but I had no idea if she was an adult or a new teenage driver. Besides, guys are probably much more likely to abuse a car then women are. > She has driven > jeeps, high performance hopped up Chevy's, pickup trucks, and a Honda Del > Sol (she put 135,000 miles on it) and has NEVER had a clutch problem. Then the problem should be due to a defect rather than abuse. That's a GOOD thing. > But, unfortunately, that is our word against Hyundai and the dealership. Don't sell Hyundai short so quickly. They may turn out to be your best friend. I've found them very easy to deal with if you're polite and insistent. Try to keep your sense of humor and it will go a long way when dealing with customer service personnel. They're used to dealing with cranky people all day and will often bend over backwards for someone that treats them with respect, courtesy and gives them something to chuckle about. I've been on both ends of the phone, so I know of what I speak. > Watch this space for future developments and rants. Hopefully, there'll be good news. I still suggest contacting Hyundai proactively, as it may avoid a confrontation at the dealership that would be a lose-lose situation for everyone involved. Explain your daughter's situation and driving experience to them and see if they'll contact the dealer and authorize warranty repair unless there's some unusual discovery when they do the work. Actually, your daughter should contact them herself, since she has firsthand knowledge of the vehicle and women are generally more diplomatic than we guys are. ;-) Clutch warranty against wear: 1 yr/12k miles Clutch warranty against defect: 10 yrs/100k miles for original owner, 5 yrs/60k miles subsequent owners. Off the top of my head, I don't know whether the flywheel is considered part of the powertrain, but there is no issue with wear if the flywheel is the causal part, because the flywheel isn't a wear component. It'll be covered against defect for the appropriate 5/60 or 10/100 period. Of course, if the clutch was worn out and that caused the flywheel to overheat, that's warrantable only within the 1/12 clutch wear warranty period (because the clutch is the failed component). The problem you describe doesn't sound like a wear issue-- wear would cause slipping, not inability to shift out of gear. Once they remove the clutch, it should be obvious whether it's worn. > The problem you describe doesn't sound like a wear issue-- wear would > cause slipping, not inability to shift out of gear. Once they remove the > clutch, it should be obvious whether it's worn. Thanks HT (I think). Parts will not be in until sometimes this week (via slow boat from Korea). Will post again as soon as get the dealerships report and or bill. Thanks again. SuperGlide |
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