I was thinking about this post earlier today when I went through
(amazingly) some more bad customer service with both Verizon and ATT. I
recently moved and turned off Verizon as my long distance carrier and
was just using my cell to make long distance calls. Well, either
Verizon or ATT (who is my local residential service) took it upon
themselves to illegally reinstate the service on my new phone, even
though I told htem I didn't want it. So not only did I have to go
through a couple Verizon idiots who claim ATT did it (one lady was
yelling at me that I called the wrong number even though I called the
exact number on the BILL they sent me), but I had to go through ATT's
hour long process of getting the correct person on the phone, which if
you know ATT is an absolute pain (and ATT claims Verizon did it). When
I finally got the right person at ATT to take care of it, she wanted to
charge me for turning off the service I never wanted in the first
place, it's utterly astonishing at the gall of these companies and
their employees.  It just reinforced my opinion that there is no such
thing as good customer service.