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Car Forum / Hyundai Cars / December 2008Hyundai integrity in question; check engine light and codes
I just had my rear o2 sensor changed at the Hyundai dealership. I was charged $284.86 for the job. $85.00 for checking the codes, (which was later removed because I got the repairs done there), $143.03 for the part, $127.50 for labor, $6.38 for shop disposal fee, $7.15 for tax. The job took a total of 55 minutes. I work at a tech school and auto is one of the trades I oversee. My auto instructor took the five minutes to check the codes and came up with the o2 sensor, but there was another code that was "unreadable" that said, "manufacturer's code." I went to Jiffy Lube, the same thing, the manager came out to my car and spent about 3 minutes checking the codes and got "02 sensor" and some other unreadable code. I then took it to Auto Zone, and the same thing happened there. All three told me I'd have to go to the manufacturer to read the "unreadable" code. While at Auto Zone I got a price for the part ($79.00). When I called Hyundai I was shocked to hear a price of $85.00 to read the codes and when I spoke to the service writer and said, "I can get it free from other places" he told me in a sarcastic voice, "Go there." But, I was concerned about the "unreadable code" so I called back and went to Hyundai anyway. Apparently, in this case, the "unreadable code" was just some message from Hyundai that didn't indicate anything wrong. I sat down and realized that I have spent close to $2,000 in maintenance on this car in the past year: timing belt, transmission flush, o2 sensor, fuel injector work, radiator flush, air filters, oil changes, etc., tune-up, etc. I suspect the "unreadable code" is some sort of ploy that frightens owners to get the repairs done at the dealership. I could have conceivable paid only the price of $79.00 for the part and got this job done at my tech school. (I feel like I've just been price gouged by Hyundai). I don't like paying for special SP111 oil for transmission stuff, and now, the next time my check engine light come on I'll be curious to see if there is a mysterious "unreadable code" that forces me to go to the dealership. If so, this will be my last Hundai. (I've had two and was contemplating buying a third). Can anyone please tell me if this is a manufacturer's ploy to drive customer's to the dealer? I'm upset. I'll find another car that doesn't have secret codes, or special parts that can only be obtained from the dealer. I've had 4 hyundais and never seen a "unreadable code". I have my own code reader and do my own. Did you have the codes cleared to see if it would come back? Yes, you should have put the sensor in and cleared the code and then see what happened. I thought everyone knows to only get work done at the dealer that you cant get done anywhere else. >I just had my rear o2 sensor changed at the Hyundai dealership. I was > charged $284.86 for the job. $85.00 for checking the codes, (which was [quoted text clipped - 41 lines] > doesn't have secret codes, or special parts that can only be obtained > from the dealer. Hi glass, What model and vintage is your car - Message posted using http://www.talkaboutautos.com/group/alt.autos.hyundai More information at http://www.talkaboutautos.com/faq.htm > I've had 4 hyundais and never seen a "unreadable code". I have my own code > reader and do my own. Did you have the codes cleared to see if it would > come back? Yes, you should have put the sensor in and cleared the code and > then see what happened. I thought everyone knows to only get work done at > the dealer that you cant get done anywhere else. How True. Took my car (2001 Elantra) into the dealer Wednesday to get a recall notice on the Airbag harness rectified, this entailed putting a cover on the airbag module, located under center caddy between the driver/passenger seats, and putting new connectors on the airbag harness located under the seats. After driving home, I did a check of the electrical system, all seemed to be in order except for the left hand tail lamp which did not light up. This is a dual filament bulb, the brake light uses one of the filaments, this worked OK for the brakes. Installed a new bulb, same symptoms, checked the fuses, they were all OK, did a continuity check on the tail lamp assembly, shows good continuity, so what now? Take it back to the dealer, maybe make things worse. Or go to an automobile electrical specialist, It has often been posted on this board that, while some Hyundai dealerships are among the best out there, others are the worst. And I am beginning to think that there isn't much in between. In my area, I have two dealerships within 35 miles, and two more within about 60 miles. Of the two close ones, we have one of each. I guess the same is true with the farther out ones. Now of course, on this board, we have only the best - Mr. HyundaiTech. But I think with ANY car, you have to be cautious of at least some dealer work. >I just had my rear o2 sensor changed at the Hyundai dealership. I was > charged $284.86 for the job. $85.00 for checking the codes, (which was [quoted text clipped - 41 lines] > doesn't have secret codes, or special parts that can only be obtained > from the dealer. I've not heard of any "unreadable" powertrain codes. All powertrain code should be readable, but the tool used to read them may not be able t provide the definition. Here's why: When the standard for powertrain codes was set up, it was realized tha manufacturers may wish to test things other than what was standardized. So a differentiation was made. Codes P0xxx indicate a standardized code. They indicate the same thing on all vehicles. Codes P1xxx and P2xxx ar manufacturer specific. All manufacturers use them. And all appropriat OBD-II code readers should be able to read them (although not necessaril give their definition). At this point, I'm interested in what the specific code was (not wha anyone told you about what it meant). There is no code (except P000 which appears to indicate all good on some vehicles) that indicate nothing was wrong. Someone here is not giving you the full story. Ever person who checked the car should have been able to give you the cod number, whether the reading was free or not. If you have the code number I'll be happy to tell you what it means. Trust me, it means *something.* Of course, that something could be the same thing your other oxygen senso code indicated. As far as the dealer service department, it's not generally in thei interest to scan you car for free. The service department makes money of the time they spend on your car and the parts used to repair your car. I you're not willing to pay .5 to 1.0 hours labor in most cases for th reading of the code and proper diagnostics, then you're probably also no thgat interested having the dealer repair your car. Parts stores, on the other hand, want to sell parts. Of course, the typically know nothing about actual diagnosis and the fact that mos trouble codes can be caused by a variety of things which are in som cases, not necessarily obviously related to the code. But they provid the code-reading service because it helps them sell parts. Bottom line, it's all about business. And the issues you're having ar with the businesses, not with the car itself - Message posted using http://www.talkaboutautos.com/group/alt.autos.hyundai More information at http://www.talkaboutautos.com/faq.htm > I've not heard of any "unreadable" powertrain codes. All powertrain codes > should be readable, but the tool used to read them may not be able to [quoted text clipped - 37 lines] > Message posted usinghttp://www.talkaboutautos.com/group/alt.autos.hyundai/ > More information athttp://www.talkaboutautos.com/faq.html Thank you, Hyndaitech, I think I was more angry at the service manager's sarcastic remark of "Go there." I have worked in customer service for many years and would never, never say that to a customer, no matter what the customer said to me. I agree, it's a business, and it's how they stay in business. I'm not even sure I have the unreadable code any longer. I trust your judgement and responses, this group is lucky to have you. I have had dozens of check engine lights (yay '01 Elantra) - including an 02 sensor code - and not one has ever been marked as "unreadable" by my code reader (Yes I bought my own, for the convenience of knowing just WHAT is broken this time around). > Thank you, Hyndaitech, I think I was more angry at the service > manager's sarcastic remark of "Go there." I have worked in customer > service for many years and would never, never say that to a customer, > no matter what the customer said to me. I think that is an appropriate response at times. If a customer wants something for nothing, it'll only help a business if they encourage that customer to go somewhere else. And if that is the case, maybe it will allow the customer a moment of introspection that will make them a better person. > I don't like paying for special SP111 oil for transmission stuff If you have any integrity you'll inform the next owner about that fact. > I have had dozens of check engine lights (yay '01 Elantra) - including > an 02 sensor code - and not one has ever been marked as "unreadable" [quoted text clipped - 16 lines] > > If you have any integrity you'll inform the next owner about that fact. Having been in business myself, I know the value of a customer. One disgruntled customer has the potential to "badmouth" your business to about 250 people (I tell my friends and family, my friends and family tell their friends and family etc. and the number of bad messages about your business increases exponentially.) The last thing a business wants is a bad reputation or, obviously they won't be successful. I always know when I'm talking to a manager or owner of a business because they know this fact, and treat customers with respect no matter how disgruntled they are. If you are hoping to own or manage a business someday, you too will learn quickly about customer service. > I've not heard of any "unreadable" powertrain codes. All powertrain codes > should be readable, but the tool used to read them may not be able to > provide the definition. Just a link: http://www.obd-codes.com/trouble_codes/  SignatureZotto Sonicabarbon driver http://www.flickr.com/photos/zottoida/1232698749/sizes/o/ |
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