Here is my situation, I ordered a large amount of accessories from
Kilby Enterprises ( OnboardAir.com )for my Jeep On Board Air project.
For the most part I was satisfied with what I got.  The issue was that
2 of the parts I had ordered were unusable, one very apparently a
manufacturing defect, the other broken possibly in shipping).
I called Kilby, and explained what I had found.  They issued me an
RMA, I inquired as to how they were going to reimburse me for shipping
the materials back, after being bounced around and on hold several
times without an answer, I was put on the phone with a very snotty man
who said that I would just have to file a claim with UPS and that it
wasn't his problem.  I explained that good customer service would
dictate that he (Kilby) make the claim and that they pay for the
shipping . . . again it wasn't his problem and that there was nothing
he could do!
It doesn't really matter the price that I paid for the gear or how
much the shipping costs were  . . . it was the attitude I was getting
from the manager and his inflexibility.  Is good customer service dead
?  I would say it is at Kilby Enterprises !  Poorly trained staff
wasting my time  . . .
Do you want to order from a company that is going to give you the run
around, and make you pay shipping twice, for something that was in no
way your fault ?

Aggravated Customer,
Stuart