Seems to be pretty universal. I have the theory that emails went to the
typing pool originally so had to wait in their place after nail filing,
etc. And ever since then have got the same low priority.

Try fax as an alternative to phoning with less chance of confusion. Again
my theory was that *it* used to be situated in the MD's office so got
instant attention.

It's the weekend...

generally, I've found both Paddock and Beamends OK.  Get the odd cockup, but
I think they've always been put right.

Why, is it for sale?   :-)

Anyone reading the above might be impressed, rightly or wrongly, that you
were of a type that they wished would purchase from their rivals. Not that
you requested information in that style of course. Well probably not eh?

Huw

Are you looking for OE parts or pattern?

Martin

I confess that email sales is a low priority to some parts of my business.
Especially if you get what is obviously a form letter sent out to several
people because, no mater how you reply, you almost never ever hear from
them again. Hence something that involves you spending a while answering
questions from a price book and trying to reply to a very generic question
from somebody who hasn't actually checked up on what we offer tends to get
put to one side in case you get some slack time later.

Tech queries from an existing customer are a totally different matter.
That's fun. Although occasionally you do wonder how we can dumb down the
instructions any more to cater for what people manage to misunderstand.

nigelH