To me that's a blessing, given the hassle I have in getting some of
them to grasp what it is I'm trying to do in the first place.  An
example is my ISP, there's a problem with their radius server that
keeps on occuring every now and again that stops my connection coming
up, so every few months my connection goes down and someone has to go
along and reboot the radius server (they're too lazy to fix it).  The
call centre monkeys can't grasp any of that and try and go through the
script, so you just throw a few googlies at them so they can't cope
and you go through to second line.  Mentioning that I'm running linux
to the first-line lot is a total no-no.

The problem basically is that they're paid peanuts and a result are
monkeys, when I was on tech support back in the late 1990s I was paid
£40,000 which was a lot back then, but I did develop the services I
was being paid to support.  We didn't deal with the public, we dealt
with companies like Guinness and Lloyds TSB, so we charged a lot of
money and they had to get what they were paying for -- proper support.

In today's market for consumer goods the equipment is frequently
complicated so there are a lot of people needing help, but to keep the
costs down the call centres are staffed with cheap people who
basically don't know what they are doing because those who do know
wouldn't do the job for the wages.  Eventually that happened with my
market too and a first and second line of support was developed, the
first line thought they knew what they were doing but in reality they
were clueless and drove us up the wall with their ham-fisted attempts
to do more than they could, and if I'd stayed there we'd have given
them scripts to follow and hired people who knew their place.