I would like to post a complaint. Last week, I drove all the way to Kendall
to buy a $10 container of paint. I was sent to pay for it, and by the time I
paid, the person in the parts department who sent me to pay- had locked the
paint inside. In order to fix the situation, he promised that he would mail
the paint the next day. One week later, I still do not have the paint. Today,
I called to inquire why I had not recieved it, after being transferred
between departments 5 times- I was told- "we do not mail paint, you will have
to drive all the way back out here to pick it up". I am appalled at how rude
the employees are. This is not the first time that service has been less that
excellent lately. If Lexus claims to have great service then they should live
up to their own standards. There are a series of complaints on the car sites
about Lexus of Kendall. Management should really do something. This is a
waste of my time for $10 container of paint!