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Car Forum / Lexus Cars / May 2008Reply from Lexus
The following is the reply from Lexus in response to the "piston slap" noise that we hear from our ES350 and also from a randomly selected car on the dealers lot. Graybeard Subject Defective Lexus Design Discussion Thread Response (Heather Mauu) 04/28/2008 06:34 AM Thank you for contacting the Lexus Customer Satisfaction Department regarding Concern. We appreciate the time you have taken to share your thoughts. Lexus understands your concerns with the engine noise heard in your 2007 ES 350, Vehicle Identification Number JTHBJ46G772142795. Lexus has done thorough research into this matter and has found that this engine noise is a normal operating condition. We apologize that the vehicle has not met your expectation. Please be assured that your dissatisfaction has been documented in our records for product improvement consideration. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time. Sincerely, Heather Mau'u Customer Satisfaction Representative Ah ha! So I suspect that the grinding grabbing brakes and the bumpy rumpy tranny are just normal for Lexus also. Of course I know that Lexus had to go to 16 speed tranny to try to get a smooth shifting thingy. Hope it works ... Hey, the new 8 speed is good marketing. ;) Of course the likes of VW are using direct shift gearboxes (DSG) that can shift in as little as 8 ms. This is the direction of performance transmission design it seems. The Toyota 8-speed clunker shifts in about 100 ms. Yawn. > Ah ha! So I suspect that the grinding grabbing brakes and the bumpy > rumpy tranny are just normal for Lexus also. Of course I know that > Lexus had to go to 16 speed tranny to try to get a smooth shifting > thingy. Hope it works ... If this is the normal production line tolerance issue then Toyota is copying from the old GM play book. It saves money sure, but you get stuck with a POS. > The following is the reply from Lexus in response to the "piston slap" > noise that we hear from our ES350 and also from a randomly selected car on [quoted text clipped - 28 lines] > Heather Mau'u > Customer Satisfaction Representative
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