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Car Forum / Mercedes-Benz Cars / December 2004

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DaimlerChrysler Boss Promises a Good Year

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greek_philosophizer - 17 Dec 2004 22:41 GMT
http://www.dw-world.de/dw/article/0,1564,1431401,00.html

DaimlerChrysler Boss Promises a Good Year     
   
Jürgen Schrempp wants to get down to business
       
In an interview published on Thursday, Jürgen Schrempp, the
DaimlerChrysler chief, vowed to get things under control at the troubled
company in 2005.

Jürgen Schrempp, the chief executive of DaimlerChrysler, has given
himself one year to get the troubled company under control. In an
interview published in the company's in-house magazine on Thursday,
Schrempp promised to turn things around in 2005.

"I'm not promising too much when I tell you that we will get a grip on
the challenges within a year," Schrempp said. "We will do everything
that is necessary to become number one again, we have to act and we must
improve."

In the past year, problems have plagued DaimlerChrysler, which includes
the Mercedes-Benz, Smart and Maybach brands. Particularly at Mercedes,
the poor reliability of some models helped contribute to an overall
third quarter drop in profits 62 percent, down to €304 million ($403
million), at the Mercedes Car Group (MCG).

Schrempp also conceded in the interview that overall operating profits
for the entire year might fall below expectations.

Many reasons for decline given

"We have analyzed the causes and problems, and we have prepared
corrective measures and solutions," said Schrempp. "We will work under a
great pressure to implement them."

Among the reasons for the profit decline, Schrempp sited decreased
consumer confidence resulting from reliability problems, the
introduction of new models, the rising cost of oil, the strong euro and
the continuing poor performance of the Smart brand.

But DaimlerChrysler was on the case, he stressed, pointing to a recent
"quality offensive" to address the reliability problems. He promised
Daimler would invest heavily to improve the quality of new models at
Mercedes, which have fallen from being one of the most reliable car
brands in surveys to one of the worst, and re-educate dealerships to
raise service standards.

Complex issues plague luxury giant

Like many German car makers, Mercedes has struggled in recent times. The
company stands at a crossroads, as increased competition from Japanese
competitors and the rising cost of "Made in Germany" produced luxury
vehicles has forced management to carefully consider the future.

In July, labor unrest and strikes were prompted by the management's
threat to move production of the new C-Class sedan to South Africa if
personal costs at the Sindelfingen factory were not cut by €500 million.

Though not directly mentioned in Schrempp's interview, ways to keep the
high cost of producing cars in Germany below the revenue threshold will
likely be another issue in 2005.
DW staff (ziw)
   
   

Signature

Nothing is the way it is because that's the way it has to be.

1 HP = 745.69987158227022 Watts
1 PS = 735.49875          Watts

http://www.publicdebt.treas.gov/opd/opdpenny.htm  - Current national
debt
On 11/02/2004  the National Debt was  $7,429,582,471,118.88
On 12/09/2004  the National Debt was  $7,546,778,677,941.37, up 127
billion in the 1 month and 7 days since the last Presidential election.

http://www.ips-dc.org        - The nation’s oldest multi-issue
progressive think tank.

http://brookings.edu         - Writing, and speaking about the major
challenges and opportunities facing the United States and the world.

http://www.carnegieendowment.org -  Dedicated to advancing cooperation
between nations and promoting active international engagement by the
United States.

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becoming a member of MPP.

http://narconews.com         - Learn about the South of the Border drug
war.

FOUR MORE YEARS to a 10 trillion dollar national debt! (
$10,000,000,000,000.00 )!

FOUR MORE YEARS until 20% of the federal budget is interest payments on
the debt!

.

Dori A Schmetterling - 18 Dec 2004 13:26 GMT
Dori's simple remedy:-

- Drop Smart & Maybach.
- Stop trying to have a car in every niche.

In the past week I did about 300 km in a rented C 180 Komp manual.  Very
impressive, even the 6-gear gearbox.  Very nice interior, dashboard much
smarter than my much more expensive (but older 2001) CLK Cab.

"All" they have to do is to have it reliable and supported by decent
dealers.  That should send the already high sales figures up even further.

It's that "all" that MB seems to be having trouble with.  (Though I must add
that the dealers I have dealt with in the London area over the years have
been quite ok on the whole.)

DAS
Signature

For direct contact replace nospam with schmetterling
---

> http://www.dw-world.de/dw/article/0,1564,1431401,00.html
>
> DaimlerChrysler Boss Promises a Good Year
> J?rgen Schrempp wants to get down to business
[...]
greek_philosophizer - 18 Dec 2004 15:23 GMT
> Dori's simple remedy:-
>
[quoted text clipped - 11 lines]
> that the dealers I have dealt with in the London area over the years have
> been quite ok on the whole.)

My guess is that in the USA at least half the problem
is due to the legal requirement that auto manufacturers cannot
own dealerships and so Mercedes is at the mercy of wildly
varying dealer quality.

I cannot understand how a manufacturer can be prevented
from selling his own product!

.

Signature

Nothing is the way it is because that's the way it has to be.

1 HP = 745.69987158227022 Watts
1 PS = 735.49875          Watts

http://www.publicdebt.treas.gov/opd/opdpenny.htm  - Current national
debt
On 11/02/2004  the National Debt was  $7,429,582,471,118.88
On 12/09/2004  the National Debt was  $7,546,778,677,941.37, up 127
billion in the 1 month and 7 days since the last Presidential election.

http://www.ips-dc.org        - The nation’s oldest multi-issue
progressive think tank.

http://brookings.edu         - Writing, and speaking about the major
challenges and opportunities facing the United States and the world.

http://www.carnegieendowment.org -  Dedicated to advancing cooperation
between nations and promoting active international engagement by the
United States.

http://www.cannabisnews.com  - Stay abreast of marijuana news.

http://www.norml.com         - Support marijuana legalization by
becoming a member of NORML.

http://www.mpp.org           - Support marijuana legalization by
becoming a member of MPP.

http://narconews.com         - Learn about the South of the Border drug
war.

FOUR MORE YEARS to a 10 trillion dollar national debt! (
$10,000,000,000,000.00 )!

FOUR MORE YEARS until 20% of the federal budget is interest payments on
the debt!

.

Martin Joseph - 18 Dec 2004 18:28 GMT
> My guess is that in the USA at least half the problem
> is due to the legal requirement that auto manufacturers cannot
[quoted text clipped - 5 lines]
>
> .
This is ridiculous.  First of all I don't think they are prevented from
owning there own dealerships,  as long as they also allow others to be
dealers.  They are not allowed to own the whole supply chain though as
this would make for a vertical monopoly and the ability to dictate
pricing.

This is against the "idea" of a fair market,  which is largely crap
anyhow due to the megacorporations that own everything these days.

Training and culling your dealers so that you only have good ones is
really the same process, whether you own them or not.

Clearly there are several Benz dealers that should have there licenses
to sell pulled.

Marty
Dori A Schmetterling - 19 Dec 2004 12:32 GMT
In Germany the dealerships can be owned by manufacturer, but I don't know
what the percentage for Merc is.  'My' dealer in Wiesbaden (near Frankfurt)
from whom I bought my CLK was/is corporation owned.

In the UK there are developments in both directions with Merc dealerships.
In the major cities Merc has taken control of all the previously-independent
dealerships, giving, e.g. Mercedes-Benz London.  The car records are
centrally available, so that one can go to any dealer in London and have the
service records available.

On the other hand the European Union is forcing the car manufacturers to
give up their stranglehold on car supply. Indeed, there had been what is
known as a "block exemption" for the certain competition and trading rules
for the car industry.  One example is that the warranty may not be
invalidated if a service is properly carried out at an independent.  Car
'supermarkets 'have started in the UK, which supply 'legitimate' new cars,
usually at prices below that of the car company garages.

DAS
Signature

For direct contact replace nospam with schmetterling
---

[...]

> My guess is that in the USA at least half the problem
> is due to the legal requirement that auto manufacturers cannot
[quoted text clipped - 3 lines]
> I cannot understand how a manufacturer can be prevented
> from selling his own product!
[...]
Dori A Schmetterling - 19 Dec 2004 12:39 GMT
I wonder.  Although my own experience of London and nearby regional dealers
(incl an independent) has been good (incl some outstandingly dedicated
service advisers), I have friends who had an ML and switched to Toyota
because they were fed up with quality issues and, in particular, with
dealers' attitudes to dealing with them.  I did check with them, they were
dealers I had not used.

I think they were MB-owned.

Our very own motoring journalist, Jeremy Clarkson, regularly lambastes Merc
dealership quality, something he did not do years ago.

I hope that Schrempp's words are followed by real action, which brings me
nicely back to my previous post about the remedies... :-)

DAS
Signature

For direct contact replace nospam with schmetterling
---

[...]

> My guess is that in the USA at least half the problem
> is due to the legal requirement that auto manufacturers cannot
> own dealerships and so Mercedes is at the mercy of wildly
> varying dealer quality.
[...]
Martin Joseph - 18 Dec 2004 18:24 GMT
>  the past week I did about 300 km in a rented C 180 Komp manual.  Very
> impressive, even the 6-gear gearbox.  Very nice interior, dashboard
[quoted text clipped - 5 lines]
>
> I

It would be nice if they allowed us to buy this model in the US also...

For some reason they only import the larger/more expensive models/engines.

Marty

PS Was it a manual 6 speed (ZF?) or an auto?
Dori A Schmetterling - 19 Dec 2004 12:22 GMT
Manual.  I used the word in the description " C 180 Komp manual".

Took some getting used to, as all I had driven hitherto is 5-speed shifts.

If I bought such a car I would still prefer auto.

(I drove in the greater Frankfurt area; full of speed restrictions and
traffic, so difficult to test high-speed performance.)

DAS
Signature

For direct contact replace nospam with schmetterling
---

>>  the past week I did about 300 km in a rented C 180 Komp manual.  Very
>> impressive, even the 6-gear gearbox.  Very nice interior, dashboard much
[quoted text clipped - 13 lines]
>
> PS Was it a manual 6 speed (ZF?) or an auto?
MCBRUE - 20 Dec 2004 02:37 GMT
If you ignore ole Jerkin Shrimp, Mercedes Benz has only two problems. The first
is their krap karz. The second is their even worse stealerships. Get rid of the
stealerships and the karz and there will be no more problems except for Ole
Jerkin Shrimp!

mcbrue under the bridge in the trailer down by the river

96 S420
Martin Joseph - 20 Dec 2004 09:03 GMT
> If you ignore ole Jerkin Shrimp, Mercedes Benz has only two problems. The first
> is their krap karz. The second is their even worse stealerships. Get rid of the
> stealerships and the karz and there will be no more problems except for Ole
> Jerkin Shrimp!

Funny, but I just figured out the ol' jerkin shrimp thing right now!

You're too much Macbrue...  You should get you bad self to the pontiac dealer.
MCBRUE - 21 Dec 2004 02:19 GMT
I think I feel a kudzu attack coming on. The amerikan cars are what drove me to
the wonderfull world of Ole Jerkin Shrimp in the first place! What I realize
now is that you can buy two or three krap amerikan karz for one Mercedes. And
you  do need 3 amerikan karz vs only two mercedes. Gotta figure one MB to drive
while the other is in the shop, but two amerikan in the shop with the one out
to drive.

mcbrue sadly under the bridge in the trailer down by the river

96 S420
Martin Joseph - 21 Dec 2004 04:12 GMT
> I think I feel a kudzu attack coming on. The amerikan cars are what drove me to
> the wonderfull world of Ole Jerkin Shrimp in the first place! What I realize
[quoted text clipped - 3 lines]
> to drive.
> mcbrue sadly under the bridge in the trailer down by the river

I dunno,  I was driven that there 1968 Buick for about 15 years...  As
long as you don't mind the 10MPG thing,  and don't want any fancy
extras like a temperature gauge, or defoggers...  That bad boy is still
running hard.

Parts are cheaper then snot too.

You fancy Mercedes boys should see all them $25 starters and 35$ water
pumps I put in that thing over the years.

Airbag shmairbag.  It's a tank and a spacious one too.

For the price of midrange new MB, you could consider doing a full
upgrade on a nice older car.

I happen to have a spare GS400, I'll take 2500 bucks for :~)
greek_philosophizer@hotmail.com - 23 Dec 2004 14:31 GMT
It might not be so bad.

DC claims to be vigorously addressing quality concerns.

The new S might not be a bad car. I think they are
going to replace the 5 liter with a 6 liter 500 horse power
engine.

DC is claiming that their current products have addressed quality
concerns.

Allegedly all manufacturers have improved
significantly and are no longer that different.

.

.
Dori A Schmetterling - 24 Dec 2004 19:44 GMT
If the views in this NG were truly representative of the wider experience
Merc's sales should be plummetting, which they are not, even there are
cyclical difficulties.

As I have said before, my own experience with Mercs and dealers have been
quite fine over the years.  Today I met somebody (in UK) who recently
acquired a new CLK 500 and loves it, and thinks it is every inch a quality
car.  Previously he had an E-Class abroad and loved that, too.  Runs a Volvo
as his SUV and confirmed that in his eyes the M-Class is a "dog".
Unfortumately I forgot to ask him if he considered Audi or BMW before
deciding on the CLK.

Clearly the MB division has some issues, but they are not impossible to deal
with in a reasonable time span.

DAS
Signature

For direct contact replace nospam with schmetterling
---

> It might not be so bad.
>
> DC claims to be vigorously addressing quality concerns.
[...]
 
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