I have a 2005 SLK 350, Try to avoid the service from them & look elsewhere
for a new one. They are horrible since they changed from Glauser to
Sarasota. Mine has been in the shop over 35+ days for numerous problems,
each time they say it is fixed it is not & there are more problems when it
comes out. The techs have damaged numerous parts "fixing" something else. I
asked to see the general manager but they said he does not see customers
that is until I started talking in the waiting room & they took me to him.
Seemed helpful then but it was just an act to shut me up. I wanted them to
buy back my car with 1200 miles but they said MB won't do it & they do what
MB says. The regional rep Stains & I had words before so he won't do
anything to help & MB USA does what the regional rep says. Now that it is
Sarasota MB a part of AutoNation they could care less for the customer,
Glauser was always good to the customers. So avoid Sarasota MB at all costs,
they are less then useless. Now I will be going through with the lemon law
since Sarasota does not want to cooperate. While I was talking to another
customer he told me he was charged 3 hours labor, he said he watched & the
tech worked 1 hour & was gone from the car 2 hours (lunch). So avoid these
stealers, you can get a better price, better service & most important better
customer service & caring elsewhere. If I sound bitter it is because I am, I
always thought when you buy an MB it is special, I have had 4 including this
one, all 3 from Glauser & 1 from these so & so. Some people might say this
is sour grapes that is until it happens to them. A Benz is no longer the
same Benz it used to be especially with dealers like Sarasota MB. If you
live in Florida shop elsewhere for your MB they will not treat you well.