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Car Forum / Mercedes-Benz Cars / November 2006

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2003 E500 Reliability

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Alan - 13 Nov 2006 21:44 GMT
I'm tempted to buy a Mercedes E500 - secondhand, probably a 2003 model.
However, to my surprise, I read something on Wikipedia about this
particular model having a very poor reliability record - problems with
electrics, brakes, engines, etc.  Can anyone comment?  How to spot a
good one from a dud?

Thanks.
Howard - 14 Nov 2006 00:29 GMT
I'm the proud (so far) owner of this exact model. I also purchased mine used
last March with 34,000 miles. I now have just over 43,000 on it. I also
heard after I purchased it that it is Mercedes most problematic model. Not
what I wanted to hear after buying. Mine was and still is under MB new car
warranty until the end of this year. That's small consolation for the coming
years I intend to keep it. It's a great car with a terrific ride, great
handling for a sedan and plenty of power. I am not at all sorry I bought the
car. I love it. I have since purchased a so-called "bumper to bumper"
extended warranty for 7 years or 100,000 miles for about $2500. I sleep a
little easier now.
I have had a few electronic gremlins since buying. I've twice experienced an
alphabet soup of failure warnings on the computer display. It said I had
failures or faults in my ABS, EBC, ESP and maybe one or two other letter
combinations I can't remember. None of them were a reason to stop the car.
The malfunction codes reset after turning off the car and restarting. The
message said to bring car to dealer for inspection. I've also had some
problems with the Logic 7 Harmon-Kardon sound system. The electronics (like
a computer) would not boot up two different times. Also, once I had a static
that would rise until it drowned out all other sound. All of my electronic
problems were corrected. A failed driver seat headrest motor and a new
console armrest due to a bubble in the leather were replaced under warranty
by my local dealer. All of the electronics were repaired with updated and
"reflashed" software programs. I had only a good experience with my dealer
so far. I'm not aware of any engine reliability problems and I did new new
brakes soon after purchasing. The rotors were a little scored so I went
ahead and replaced all rotors (MB says you don't cut them) and opted for
Greenstuff brake pads which have almost no brake dust dirtying up my new 19"
chrome wheels. The stock pads were pouring out brake dust. I have to put up
with a little squealing, but shiny wheels!
As for spotting a good one you may want to have the VIN checked on any
prospective vehicle. Your dealer can do this and give you a complete history
of maintenance and repairs. The vehicle condition and the history should
give you an idea of the car and also get a Carfax to check as much as
possible.
Good luck to you, and me too!
Howard
...> I'm tempted to buy a Mercedes E500 - secondhand, probably a 2003 model.
> However, to my surprise, I read something on Wikipedia about this
> particular model having a very poor reliability record - problems with
> electrics, brakes, engines, etc.  Can anyone comment?  How to spot a
> good one from a dud?
>
> Thanks.
T.G. Lambach - 14 Nov 2006 02:13 GMT
A relatively low mileage recent model won't have much wrong with its
mechanicals - unless it's been in a crash, then all bets are off. But
the electronics cause owners' unhappiness. And nobody can look at one
car and know whether IT will or will not have problems. A fleet yes but
not a single sample.

In the USA M-B dealers (only) sell recent vintage cars with a Certified
Pre Owned warranty - 12 months to 100K miles. Such CPO cars are also
eligible for a purchased M-B Extended Limited Warranty at additional
cost - about $2,000 for one year and $2,500 for two years following the
CPO.

Gamblers can buy used M-Bs quite cheap and take a chance on their repair
cost, others choose to stay within the system, pay extra and know the
inevitable repairs will be covered by M-B.

Repair cost apprehension isn't part of owning a luxury product, IMHO.
jdoe - 14 Nov 2006 11:58 GMT
>A relatively low mileage recent model won't have much wrong with its
>mechanicals - unless it's been in a crash, then all bets are off. But
[quoted text clipped - 13 lines]
>
>Repair cost apprehension isn't part of owning a luxury product, IMHO.
'03 was the first year for the 211s and there were many complaints
about the electronics, if the car is a late year build you'll probably
have less issues, you need to get the service records and see what
problems the car has had and how the issues were resolved
Richard Sexton - 14 Nov 2006 16:01 GMT
>>A relatively low mileage recent model won't have much wrong with its
>>mechanicals - unless it's been in a crash, then all bets are off. But
[quoted text clipped - 17 lines]
>have less issues, you need to get the service records and see what
>problems the car has had and how the issues were resolved

It was actually right around this time and laregely because of this
car that MB admitted they'd gone too far with the complexity of their
electornic systems and vowed to make it 40% less complex.

I took this to mean "c-lan".

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  Need Mercedes parts?   http://parts.mbz.org
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Dori A Schmetterling - 15 Nov 2006 15:15 GMT
A long-serving employee of Merc London -- currently working in parts dept --  
said to me this week that all the issues in the C and E class (many South
African-built) have been addressed and all new ones will be fine.  I can't
recall from which date this applies but it wasn't that long ago.  Doesn't
help buyers of used ones, though.

But it does explain why my CLK Cabrio hasn't given me any big problems; this
range wa snot affected, according to this guy.

Apparently the issues were dealt with with and then the CEO made that
announcement in which he acknowledged there was a problem.

Whether it was a factory matter or electronics complexity or both, let's
hope there will really be an improvement in the bread-and-butter ranges.

DAS

For direct contact replace nospam with schmetterling
---

>>>A relatively low mileage recent model won't have much wrong with its
>>>mechanicals - unless it's been in a crash, then all bets are off. But
[quoted text clipped - 23 lines]
>
> I took this to mean "c-lan".
 
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